Melissa A. McBride

Objective ______

To obtain a challenging position that will utilize my skills and experiences while providing me with the opportunity for growth and advancement.

Profile ______

  • Motivated, personable business professional who takes initiative with minimal supervision.
  • Flexible team-player who thrives in environments that require the ability to effectively prioritize and manage multiple, concurrent projects.
  • Confident, hard-working employee with effective leadership skills who is committed to achieving consistentindividual and team excellence.

Technical Skills Customer Service Skills Leadership Skills

10-key by touch
Type 45 WPM
Extensive MS Office
Front-Office Operations / Insurance Billing
Customer Relations
Sales
Scheduling / Problem Solving
New Hire Training
Procedure Development
Conflict Resolution
Time Management
Quality Control
Tolerance for Stress

Employment History______

Breatheamerica – Albuquerque, NM
Medical Assistant, 09/2010 to 02/2013

~Trained new employees

~Implemented new policies and procedures

~Planned, organized, lead and participated in various projects

~Cross trained in the front office, medical records, and business office

~Created new forms for our Albuquerque and Tulsa locations

~Managed billing (accounts receivable)

~Prepared patients for physiciansincludingcompleting patient history in electronic medical records

~Performed vitals including, blood pressures, temperatures, weight and height

~Assisted with procedures including scopes and biopsies

~Received and managed patient calls including emergencies, procedures, general questions, concerns, and those related to medication and potential side effects

~Performed skin testing (prick tests and intradermal injections)

~Performed pulmonary function tests and nitric oxide tests

~Scanned charts in the EMR

~Obtained prior authorizations

~Performed sterilization

~Performed phlebotomy (finger sticks and blood draws)

~Orderedand stocked supplies and drug samples

Bank of america– Albuquerque, NM
Teller, 03/2009 to 03/2010

~Accurately and efficiently performed over 250 transactions daily

~Executed daily tasks using extensive computer knowledge and 10-key by touch

~Resolved various accounting issues such as overdrafts, unauthorized transactions, and fees

~Provided excellent customer service though recommendation of various products that would benefit the customer including savings or checking accounts, bonds, IRA, and CDs

~Managed large amounts of currency from $50k-$250k daily

~Operated office equipment and software including fax, scanner, copy machine, outlook and internet

Arroyo villas apartments– Albuquerque, NM
Leasing Consultant, 01/2008 to 06/2008

~Screened potential renters including credit checks, rental history, background checks, and employment history

~Completed contract agreements including application assistance and lease agreements

~Managed multi-line phone (5-lines)

~Presented property and homes to potential prospects

~Coordinated decorations for office and property to attract potential renters

Albuquerque dermatology associates– Albuquerque, NM
Medical Assistant, 12/2005 to 06/2007

~Performed general office duties such as filing charts and scheduling appointments

~Performed laser hair removal treatments and chemical peels

~Assisted physicians with various laser treatments including v-beam, intense pulsed light system, light sheer, and carbon dioxide laser

~Assisted physician with cosmetic and medical procedures

~Consulted patients interested in cosmetic procedures

~Performed allergy patch tests, IM, and SubQ injections

Education______

Bachelor of Science in business administration– Colorado Technical University Colorado Springs, CO
Health Care Management, 06/2010GPA: 3.72/4.0
Awarded honors: Cum Laude

Associate of Science– Colorado Technical University

Colorado Springs, CO
General Studies, 06/2008GPA: 3.32/4.0

Professional Certificates ______

Colorado Technical University

~Basics of Accounting

~Business Fundamentals

~Business in the Global Environment

~Human Resource Development

~Management Essentials

~Organizational Systems Improvement

~Professional Communication

~Project Planning

7709 Primrose Dr. NW Albuquerque, NM 87120 (505) 414-3462

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