St. Columba’s Hospice
Vacancy Information Pack
Please apply using a Hospice Application Form (included in this pack)
Job Title: Domestic Chargehand
LOCATION: 15 Boswall Road, Edinburgh, EH5 3RW
GRADE: Band 2
HOURS: 22.50 hours per week
SALARY SCALE: £16,532 – £18,903 pro-rata, per annum
CLOSING DATE: 1st October 2017
INTERVIEW DATE: 11th October 2017
Apply on-line www.stcolumbashospice.org.uk
This post requires the post holder to have a criminal record check (Disclosure Scotland) at Standard level. An application will need to be made to Disclosure Scotland and deemed satisfactory before the successful candidate can begin in post. The Hospice will pay the cost for this check.
We want to ensure that as much of our resources as possible go towards supporting people with a terminal illness and therefore we do not normally contact unsuccessful applicants individually. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion. However, we would encourage you to apply for other suitable roles. Thank you for your interest in this vacancy and in working for St. Columba’s Hospice
VACANCY
Scotland’s first modern hospice, St Columba’s Hospice first opened its doors in 1977. Over the years it has grown and evolved into an exemplary provider of specialist palliative care for thousands of people with life-limiting illnesses in Edinburgh and the Lothians annually, while also providing support to their relatives and loved ones. We currently have the following opportunity to join the Hospice team:
Domestic Chargehand
Band 2 £16,532 – £18,903 pro-rata, per annum + unsocial hours enhancement + Pension
Part- time 22.50 hours per week, over 5 days, Monday to Friday, on a back shift: 14:00 – 18.30.
We are looking to recruit an enthusiastic and motivated person to join our friendly, hard-working Domestic team. Domestic Chargehand will play an important role in delivering front line services within the Hospice to ensure a clean and safe environment. You will be involved in a daily allocation of work for domestic back shift. You will assist the supervisor in running a team of Domestic Staff, maintaining the highest standards of cleanliness and hygiene at all times.
Previous experience in supervising staff and cleaning are required alongside the ability to work on your own initiative and as part of a team. You will be PC literate and able to prioritise and organise daily duties following departmental procedures. Good communication skills and time keeping are also essential for the role.
Experience with cleaning equipment or working within a healthcare setting would be an advantage, as would SVQ or BICS qualifications, although not essential. You must be prepared to work shift patterns which also include weekends.
For an application form and job description, visit our website at www.stcolumbashospice.org.uk Alternatively call 0131 551 7722 or by email
Closing date: 1st October 2017
Interview date: 11th October 2017
Scottish Charity No SC003634
JOB DESCRIPTION
1. JOB IDENTIFICATION
Job Title: Domestic ChargehandBand: 2
Responsible to: Domestic Supervisor
Department: Domestic / Facilities
Operating Division: St Columba’s Hospice
Job Reference STC/FAC/014
No of Job Holders 1
Last Update: 20 September 2017
2. JOB PURPOSE
Responsible for the day-to-day organisation of Domestic Back Shift within designated areas of St Columba’s Hospice.Monitor and maintain service quality
Ensure delivery of a high quality service providing the maximum value from available resources.
3. DIMENSIONS
Responsible for the day to day supervision and co-ordination of staff including allocation of tasks to domestic team.
Ø Supervises quality & monitors work within a back shift
Ø Prioritising and supervising work load.
Ø Deals with interruptions and re organising tasks accordingly
Ø This post carries Supervisory responsibility in first line management
Ø Provide Domestic Support to all staff & departments
Ø Ensure economical use of available resources i.e. Staff / equipment / products
Ø Ensure good communication with subordinates and line manager
Ø Aid with staff development in induction / refresher training
4. ORGANISATIONAL POSITION
5. ROLE OF DEPARTMENT
Ø Maintain a clean Hospice reducing the risk of cross contamination6. KEY RESULT AREAS
Ø Ensuring that agreed standards of cleanliness are met and maintained in all areas through stringent monitoringØ Monitoring the processes used in the cleaning of all areas
Ø Supervise and support staff in areas of responsibility by frequent visits to ensure that the required standards are maintained and that corrective action is taken immediately
Ø Allocation of work and supervision of staff within a back Shift
Ø Responding to changes in normal routine and adjusting work schedules as required and prioritising as appropriate
Ø Reviewing the condition of furniture, fabric and equipment and reporting any maintenance requirements to the Stewards Department
Ø Provide training and guidance to team members as required e.g. on policies and procedures
Ø Ensuring observance of safe working methods and good hygiene practice in accordance with Organisational policies and procedures
Ø The appropriate control of resources throughout the department
Ø Ensuring the security and proper use of equipment and materials
Ø Assisting with a” hands on” role
Ø Liaise with Nurses to deal with problems / complaints / queries which may have arisen (daily / weekly)
Ø Control and issue of stores items
Ø Ensure that staff welfare and discipline are maintained
Ø Cover for other Domestics as required
Ø Any other appropriate duties as directed by the Domestic Supervisor
Other
This job description does not contain an exhaustive list of duties, and the post holder may be required to undertake other duties that are within the post holder's skills and abilities whenever reasonably instructed. The job description will be reviewed from time to time in order to adapt and develop the role according to service needs and Hospice policies.
7a. EQUIPMENT AND MACHINERY
Colour coded mopping systems, Vacuum cleaners, Scrubber polishers, Carpet shampooers and Motorised cleaning machinery. All staff receive training on these machines at induction ,7b. SYSTEMS
The operation of Manual monitoring Systems, Compilation of Staff attendance / absence sheets
8. ASSIGNMENT AND REVIEW OF WORK
Ø The post holder will have support of the Domestic Supervisor on a day-to-day basis9. DECISIONS AND JUDGEMENTS
Ø It is essential that all work is carried out in line with Domestic Services and Organisational policy
Ø Face to Face supervision is always available to provide guidance or by telephone
Ø Internal communications
Ø Appropriate use of resources
Ø Utilisation of products to ensure minimal wastage
Ø Dealing with customer complaint in first instance
10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
The Domestic Chargehand works as part of a multi-disciplinary team within wards departments and is challenged daily with the task of cleaning areas to a standard. Where there is a lot of activity change can occur at a short notice due to patients needs. Adaptability, flexibility and the ability to work around other specialities that has direct responsibility for direct patient care. Re allocates work to cover unplanned absence.11. COMMUNICATIONS AND RELATIONSHIPS
Supervisors, Management, Ward Staff, Stewards, Patients, Clients /members of the public
12. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB
The post is physically demanding therefore a good level of fitness is required.
Manual handling training is provided as mandatory for all staff in order that tasks can be completed safely.
Physical skills: required to be multi –skilled in various tasks and use of equipment & require to be skilled in the handling of machinery so to avoid injuring themselves or others
Physical effort: The physical requirements can be quite demanding and staff will spend most of their time on their feet, there is a degree of lifting and handling. Staff are exposed to wide variations in temperature and underfoot condition
Mental demands: required to concentrate for long periods of time whilst working in patient related areas
Emotional demands: The nature of the service requires staff to work to strict time schedules
Working in ward areas and dealing with patients can be stressful. Dealing with complaints from patients, staff and visitors.
Working Conditions: Frequently highly unpleasant working conditions, eg direct contact with disposable soluble bags containing soiled foul linen, toilets, showers, sluices etc.
13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
Previous experience in a Domestic Services environment is essential. However, this need not have been in a Healthcare environment.Previous Supervisory experience is desirable but not necessary, as training would be given.
· Working in partnership
· Learning and development
· Caring for staff
· Improving performance through team-working
· Improving quality
· Achieving results
· Have an awareness of control of infection policy and procedures
· Operate mechanical and non-mechanical machinery safely and effectively
· Have a knowledge of Health and Safety
· Have a knowledge of C.O.S.H.H
· Fire Safety
14. JOB EVALUATION OUTCOME
Band: 2
Approved On: 5 June 2007
PERSON SPECIFICATION
POST: / Domestic Charge Hand / BAND: / 2CRITERIA / ESSENTIAL / DESIRABLE
Education and Qualifications / SVQ or equivalent
BICS or equivalent
Knowledge and Experience / · Cleaning experience in any setting
· At least 2 – 3 years team leader /supervisory / management experience
· Knowledge of hygiene, health and safety procedures, and staff supervision / Use of cleaning equipment
Skills and abilities / · Ability to understand and carry out duties in line with departmental procedures – Work Schedule, Health & Safety, Colour Coding
· A good level of computer skills
· Team work skills and the ability to lead and motivate
· A level of English language competency and communication skills necessary to perform this role safely and effectively
· Ability to work independently or as part of a team
· Ability to maintain level of general awareness throughout shift / Able to use cleaning equipment – full training will be given
Previous cleaning experience in healthcare or other workplace environment
Personal Qualities / · Friendly manner with good, appropriate interaction evident
· Motivated to achieve results
· Positive attitude to change
· Appreciates the values and benefits of team working
· Organised and adaptable
· Enthusiastic
Other requirements / · Ability to work shifts including weekends on a rota
· Presentation at interview – neat, clean appearance
· Ability to attend work regularly
· Good level of general health
Back shift: 14:00 – 18.30, 5 out of 7 days, Monday to Friday
CONDITIONS OF SERVICE
TITLE: Domestic Chargehand
REPORTING TO: Domestic Supervisor
LOCATION: 15 Boswall Road, Edinburgh, EH5 3RW
JOB STATUS: Permanent
BAND/SALARY: Band 2 £16,532 – £18,903 pro-rata, per annum + unsocial enhancement + Pension
HOURS: Part- time 22.50 hours per week
PENSION: We offer a generous Hospice Pension. The amount that Hospice will pay will depend on your age, as shown in the table below.
Hospice Pension SchemeAge / Your contribution / Hospice contribution / Total contribution
16-29 / 3% / 6% / 9%
30-39 / 4% / 8% / 12%
40-49 / 5% / 11% / 16%
50-59 / 6% / 14% / 20%
60-69 / 7% / 17% / 24%
70-74 / 8% / 20% / 28%
Alternatively, current members of NHS Superannuation Scheme may request to continue membership during Hospice employment – contribution rates may vary as set by NHS.
NOTICE PERIOD: 4 weeks
PAYMENT OF SALARY: The successful candidate’s salary will be paid monthly direct into his/her bank/building society account and he/she will be required to open an account if such facility is not currently in operation
ANNUAL LEAVE: 27 days per annum on commencement
29 days per annum after 5 years service
33 days per annum after 10 years service
PUBLIC HOLIDAYS: 8 days per annum
Part-time staff will receive a pro-rata entitlement for annual leave and public holidays combined. Reckonable Hospice, NHS and Council service may be credited for annual leave purposes.
BANK ANNUAL LEAVE: Bank workers receive a payment of 12.55% in addition to their hourly rate for holiday pay
SMOKING POLICY: There is a ban on staff smoking in Hospice premises
PRE-EMPLOYMENT CHECKS: All appointments are subject to verification of qualifications, medical assessment, and the receipt of satisfactory references. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore an Enhanced Criminal Records check will be required. All professional staff will be required to supply their relevant registration number, which will be verified with the appropriate professional body.
The summary of conditions above is for information purposes only and may be subject to variation. They do not form the basis of a legal employment contract.
St. Columba’s Hospice
HOW TO MAKE YOUR APPLICATION
Thank you for expressing an interest in the post of Domestic Chargehand. Please find enclosed information relating to this post and application details.
Please include the following documentation with your application:
· Your completed, signed original Hospice Application Form
You may also enclose an up to date Curriculum Vitae if you wish.
Once completed your application and any documentation should be submitted either:
By email to: or by post to:
Admin Office
St. Columba’s Hospice
15 Boswall Road
EDINBURGH
EH5 3RW
If applying by post, please quote the job title of the post you are applying for on the outside of the envelope, as well as at the top of your application form e.g:
“Domestic Chargehand”
Please ensure that the correct postage is applied to the application envelope (eg ‘Large letter’ stamps if appropriate), failure to do this may result in your application being returned to you undelivered by Royal Mail.
The closing date for receipt of your application is 1st October 2017
Interviews for this position will be held on 11th October 2017
Thank you for your interest in this post and we look forward to receiving your application.
19 September 2017 Page 9 of 16
St. Columba’s Hospice
CONFIDENTIAL APPLICATION FORM