4-H Youth Development Customer Satisfaction Question Bank

These items are available for you to use to collect information about your events and activities. They are not part of the 4-H evaluation system and will not be part of Qualtrics data collection. These questions are provided to you for your convenience they will not be tallied by the state office. They are intended to provide event quality information not educational program evaluation data. You can use only the appropriate questions for your event or activity. They do not have to used as a whole.

Was the Presenter courteous?

  • Yes
  • No

Was the Presenter well organized?

  • Yes
  • No

Did the presenter answer questions thoroughly?

  • Yes
  • No

Did the presenter(s) treat participants in a professional manner?

  • Yes
  • No

Was the presenter(s) effective teacher(s)?

  • Yes
  • No

Did the presenter(s) utilize teaching methods appropriate for the content/audience?

  • Yes
  • No

Was the material presented in a variety of ways (verbal, visual, written and etc.)

  • Yes
  • No

Was the content based on research based information?

  • Yes
  • No

Was the content relevant?

  • Yes
  • No
  • I don't know

Was the content easy to follow and understand?

  • Yes
  • No

Were the objectives achieved?

  • Yes
  • No
  • I don't know

Was the information valuable?

  • Yes
  • No
  • I don't know

How well was the meeting room arranged for the type of presentation?

Poor 12345Great

Was the meeting room comfortable?

  • Yes
  • No

Was the facility/location easy to find?

  • Yes
  • No

Was the facility/location ADA accessible?

  • Yes
  • No
  • Unknown

Was the program worth the cost?

  • Yes
  • No
  • I don't know

Was the information useful for everyday life?

  • Yes
  • No
  • Maybe

What topic was not addressed? ______

Was this activity useful?

  • Yes
  • No
  • Maybe

Was the information presented what you expected?

  • Yes
  • No
  • I don't know

Was the information easy to understand?

  • Yes
  • No

Was the information accurate?

  • Yes
  • No
  • I don't know

Was the information timely?

  • Yes
  • No

Was the information helpful?

  • Yes
  • No

Were the examples used relevant?

  • Yes
  • No

Was the instructor knowledgeable about the subject matter?

  • Yes
  • No
  • Somewhat

Could the presenter be easily heard?

  • Yes
  • No
  • Sometimes

How valuable is the information and programs offered by Extension?

Not Valuable 12345Very Valuable

Was the activity enjoyable?

  • Yes
  • No
  • Maybe

Was the information correct?

  • Yes
  • No
  • Somewhat

Were the examples used appropriate?

  • Yes
  • No
  • I don't know

Was the information easy to understand?

  • Yes
  • No
  • Somewhat

Was the information timely and useful?

  • Yes
  • No
  • Maybe

Were the examples used appropriate?

  • Yes
  • No
  • Maybe

Were the instructor's responses to questions appropriate?

  • Yes
  • No
  • Maybe

Did the instructor have the appropriate knowledge of his/her subject matter?

  • Yes
  • No
  • I don't know

What was the most important or beneficial thing you learned from this activity? ______

Do you think that what you learned from this activity will help you make more money or reduce your expenses in any way in the future?

  • Yes
  • No
  • Not Sure

Would you recommend this activity to others?

  • Yes
  • No

How do you rank the campground facilities and food?

Worst / 1 / 2 / 3 / 4 / 5 Best

If you could change one thing, what would you change?

My favorite workshop was: ______

My favorite activity was: ______

I learned the most in this activity/workshop: ______

Please rate the overall conference

Very Poor 12345Very Good

Please rate the guest speaker

Very Poor 12345Very Good

Please rate the location of the conference

Very Poor 12345Very Good

Please rate the workshop sessions

Very Poor 12345Very Good

Please rate the mega sessions

Very Poor 12345Very Good

Please rate the meals

Very Poor 12345Very Good

Please rate the service learning project

Very Poor 12345Very Good

Please rate the dance(s)

Very Poor 12345Very Good

List your two most favorite things at the conference

  1. ______
  2. ______

List two things you would like to see improved at the conference

  1. ______
  2. ______

Explain how you will use what you learned at the conference back in your home county

______

______

Could people participate in the meeting?

  • Yes
  • No

How valuable was the information that was presented?

Not Valuable 12345Very Valuable