Job description

Post:Business Analyst

Grade:P02

Responsible to:Head of Business Improvement

Responsible for:

Purpose of the job role:

To carry out business analysis assignments as part of the Business Improvement Team programme.

To support the continuous improvement of services within the Corporate Affairs Directorate in accordance with the Business Plan.

Provide business analytical skills to support the provision of effective solutions and services to internal staff and residents, including those relating to service improvement

Support the business in the creation of robust Business Case documentation as well as supporting the Project Managers on their range of Projects.

Work closely with the business and ICT to gather and document complex business requirements and processes.

Convert business requirements into detailed solution design documents, ensuring appropriate sign-off.

Duties and responsibilities
  1. Key responsibilities around stakeholder engagement, workshop facilitation, and utilising broad use of Lean Methodologies.
  1. Analyse and interpret statistical data, undertake root cause analysis and translate this into service improvement recommendations.
  1. Analyse and document business processes supporting key one-off ICT and Business projects, including the modelling and improvement of business processes.
  2. Collect, understand, and transmit the business requirements for the project, and translate these into Business Requirements Specifications;this could include technical requirements.
  1. Adopt an evidence-based approach to service improvement; outlining within business proposals and/or business case includingconsidered recommendations for the Head of Business Improvements consideration.
  1. Liaise with ICT and business users to ensure that business requirements are clearly defined, agreed and that all corresponding changes to systems and services are well-specified and managed.
  1. Complete document workflows and results of business analysis, with obtained sign-off from clients on all specifications (As Is/To Be), including analysis and identification of enhancements to business processes and/or ICT solutions, whilst also agreeing enhancements with relevant stakeholders.
  1. Deliver presentations to a range of audience when required being able to tailor messages to suit.
  1. Communicate effectively across all customer groups, internal as well as externally.
  1. Able to work with Programme Managers to design and develop service improvement initiatives, understanding how changes and solutions impact operational service delivery. Maximise business value.
  1. Pro-actively review systems and processes to find efficiencies in working practices, bring all ideas to the Head of Business Improvement for consideration.
  1. Collate, analyse and interpret all feedback about services, including satisfaction surveys, complaints and compliments and other performance data, in order to use it to shape and influence future services.
  1. Develop and implement a programme of real-time procedural compliance audits across all service areas.
  1. Work in conjunction with operational managers to agree, develop and track to implementation service improvement activities in response to performance information.
  1. Take a structured and consistent approach to problem-solving, ensuring quality, customer satisfaction, cost and efficiency is taken into consideration at all times.
  1. Be inquisitive and confident to challenge.

Health andsafety

The postholder is required to comply with all health andsafety at work policies, procedures and guidelines which form part of this job description. The postholder must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts.Employees must co-operate and comply with management instructions regarding health and safety issues and report all accidents, incidents and problems as soon as practicable to their line manager or other manager.

Equality and diversity

The postholder is required to actively promote diversity in the workplace. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards employees or resident.The postholder should counteract such practice or behaviour by challenging or reporting it.

Safeguarding

Homes for Haringey is committed to safeguarding children, young people and vulnerable adults. Safe recruitment of staff is central to this commitment, and Homes for Haringey will ensure, as far as possible, that its recruitment policies and practices are robust, and that selection procedures prevent unsuitable people from gaining access to children, young people vulnerable adults.

All managers are responsible for implementing Homes for Haringey’s policy on safeguarding and to make sure that staff adhere to these policies at all times.All staff should be fully aware of Homes for Haringey’s policy on safeguarding and to adhere to these policies at all times.

Person specification

Post:Business Analyst

Grade:PO2

ESSENTIAL / USEFUL
Qualifications
  • Degree level or equivalent level of expertise gained from related work activities i.e. Business/Computer/Technology/
  • Proven track record of expertise gained from related work activities
  • Business Analyst qualification i.e. ISEB
/
  • LEAN and/or Six Sigma or similar knowledge

Experience
  • Experience collating and analysing statistical information and preparing written reports in a variety of formats
  • Ability to analyse and interpret raw data, from a variety of sources, and present it in a manner appropriate to a variety of audiences – internal and external.
  • Proven track record of working with a wide range of IT applications; must be able to use Business Objects and advanced level Excel user
  • Proven track record of understanding the customer requirements and liaising with ICT software providers to ensure the customer requirements are met.
  • Experience of stakeholder engagement at all staffing levels, external organisation and customers
  • Workshop facilitation
  • Process Re-engineering experience
  • Extensive experience/knowledge of Visio or other BPMN
  • Continued Professional Development
/
  • Project Management software skills
  • Advanced Excel skills
  • Experience in social housing.
  • Knowledge of Housing Management systems and Business Objects.
  • Advanced Visio
  • Working experience/execution of Lean Management

Knowledge
  • Good understanding of issues relating to social housing

Skills
  • To be highly organised; can plan and manage own workload, prioritising appropriately. Monitors own performance against agreed work plans.
  • Excellent research and analytical skills
  • Uses own initiative to seek improvements to key tasks and/or processes within job role. Supports and embraces change when required.
  • Ability to communicate information in a way suited to the needs of the end user, both internal and external.
  • Able to design, develop and implement service improvement initiatives, understanding how changes and solutions impact the stakeholders’ operations, processes, and behaviours to maximise the success new solutions and their business value.
  • Takes a structured and consistent approach to problem-solving, ensuring quality, customer satisfaction, cost and efficiency is taken into consideration at all times.
  • Able to work co-operatively as part of a team, playing a full role in the development and delivery of team business plans and objectives. Able to support others on an ad hoc basis, as required.

Homes for Haringey Ltd Business Improvement Manager – Job description and candidate specification Page 1 of 5