Parental Questionnaire – Paediatric Audiology

Purpose of the Questionnaires

To provide us with evidence on the things that work well currently in the hearing aid clinic, and to identify areas where improvements require to be considered.

Process

Parents who attended with their children for scheduled audiology appointments with Paediatric Audiology both within the department in Lauriston and within community environments were asked if they wished to complete the satisfaction questionnaire. Any completed questionnaires were placed in a return box on the reception desk.

When

Questionnaires were issued to parents of children who agreed to complete the questionnaire from the 15th to the 19th July 2013.

Coverage

48 Questionnaires were handed out, 40 returned completed.

Summary

Participants were resoundingly positive about their experience of Paediatric Audiology, 98% of those who responded to the question “Overall, how satisfied were you with your visit to Paediatric Audiology today?” reported very satisfied or satisfied.

98% of participants reported they were either very satisfied or satisfied with any queries they had.

100% of participants were very satisfied or satisfied with the welcome at the reception desk.

100% of participants were very satisfied or satisfied with the professional manner of the audiologist.

1. Was your appointment letter easy to understand?

(40 completed answers. Yes=40. No=0)

If not, what could we do to make the letter better?

No responses to this question.

3. Did you need to contact the Audiology Department prior to your appointment?

(40 completed answers. Yes=9. No=31)

8 participants contacted the department by telephone and indicated this was perfectly acceptable for them. 1 did not state how they contacted the service

4. Were you satisfied with the way your query was dealt with?

(8 completed answers. Yes=8. No=0)

5. How easy was it to get to this building for your appointment?

(40 completed answers. Very easy=23. Easy=15. Hard=2. Very hard=0)

6. How easy was it to then find the Paediatric Audiology department within the building?

(40 completed answers. Very easy=21. Easy=17. Hard=1)

Comments:

·  No parking nearby

·  Easily accessible by bus, parking not so good

·  Just the buses

·  Audiology dept on 1st floor for over 18's meant I went to wrong floor and got lost

·  Parking was an issue

7. Were you satisfied with the welcome you received at the reception desk?

(40 completed answers. Very satisfied=31. Satisfied=9)

8. Were you satisfied with the surroundings in the reception / waiting area?

(40 completed answers. Very satisfied=26. Satisfied=14)

Comments:

·  No-one at reception – (this was recorded from a community clinic)

9. Were you satisfied that the audiologist behaved in a professional manner at all times?

(40 completed answers. Very satisfied=36. Satisfied=4.)

10. Were you satisfied that you understood the explanations that were provided to you by the audiologist?

(40 Completed answers. Very satisfied=35. Satisfied=5)

11. Were you satisfied that you were able to ask questions?

(40 completed answers. Very satisfied= 34. Satisfied=6)

12. Were you satisfied that you were clear on what was to happen next after your appointment?

(40 completed answers. Very satisfied=35. Satisfied=5)

13. Were you satisfied with the appearance of the clinic rooms?

(40 completed answers. Very satisfied=30. Satisfied=5)

14. Were you satisfied with the comfort of the clinic room?

(40 completed answers. Very satisfied=30. Satisfied=10)

Comments:

·  Lovely and cool on a hot day

15. At the end of the appointment did you feel you had all the information you needed?

(39 completed answers. Yes=38. No=1)

16. Overall, how satisfied were you with your visit to Paediatric Audiology today?

(39 completed answers. Very satisfied=35. Satisfied=4)

Comments:

·  Very happy with the service provided, however, the surrounding environment looks quite dated

·  Would be helpful to get a written report occasionally that could be shared with nursery or other health professionals, currently relies on our ability to explain what audiologist have told us(which is not often a clear situation). Appointments sometimes arrive very close to the day of the appointment-if we cant make it we usually cant get another appointment for some time. It would be appreciated if we could get more than 1-2 weeks notice

·  Clean the baby toys

·  None - very satisfied

·  Missed appt confused as to time and still was seen. Very commendable

·  Found coming to Sighthill HC much easier than finding Lauriston building

Parents were asked to advise us of one thing about the Paediatric Audiology service they would like to see changed in order to improve the service for parents or where offered the opportunity to add any further comments - Parents did not offer any comments or suggestions

One final question was asked of all parents:

To help us develop services for Paediatric Audiology, could you please state your preference for how you could deliver services in the future. Would you prefer?

Option A (Community)– to be offered an appointment closer to home that is more convenient for traveling but may not give you a full report on your child’s hearing ability

Option B (Department)– to be offered an appointment within the Paediatric Audiology department at the Lauriston Building in the city centre that can give you a full report on your child’s hearing ability

(30 completed answers. 6/30=Option A. 22/30=Option B. 2/30=both)

In Summary – 55% of respondents approve of these proposed developments with 15% wishing to stay with the current provisions

ACTION PLAN

Parental suggestion / Action required / Completed by
Clean the baby toys / Any incomplete toys to be discarded and all remaining toys to be cleaned on a weekly basis / 26/7/13
Would be helpful to get a written report occasionally that could be shared with nursery or other health professionals, currently relies on our ability to explain what audiologist have told us(which is not often a clear situation) / Reinforce the need for IMP’s to be completed and handed out to all parents who attend paediatric audiology for routine assessment / Discussed at staff meeting on 30/7/13

Dawn Lamerton

Head of Department

Paediatric Audiology

July 2013