John Brown

24 Bank Way, Edinburgh, EH12 1HQ

Phone: 01234567899 | Mobile: 09876 654 321 |

A results-driven, dedicated professional with solid experience in managing change within the financial services industry.

An effective communicator at all levels, good problem solving, analytical and organisational skills, and highly motivated either in a team or working on own initiative. Now looking for a branch management role.

Summary of Qualifications

  • Extensive experience performing and leading an operational team to deliver against challenging objectives in a short timeframe.
  • Solid knowledge of the financial services industry (including both banking and insurance) with a proven record of managing change and managing people through change.
  • Possess a Degree in mathematics and currently studying towards my banking qualifications.
  • Well-organized, self-motivated individual with ability to rapidly learn new tasks.
  • Track record for consistently meeting goals and delivering a high level of job performance.
  • Proven ability to build strong customer/client relationships.

Professional Experience

Direct Line GroupAugust 2006 - Present

Team Leader

In this role I lead a team that delivers outstanding service to our customers, dealing with enquiries quickly and efficiently. I ensure the team strengthen relationships with the customer and achieve personal sales and sales leads targets across a range of activities through consistent adherence to the RBS standard service and sales processes.

Direct Line GroupAugust 2005 – August 2006

Customer Service Officer

Within an Edinburgh branch, I work in a team of 15 colleagues directly supporting customers with processing their daily transactions.

In this role I supportour customers by dealing with enquiries quickly and efficiently. I help the branch team strengthen relationships with the customer and achieve personal sales and sales leads targets across a range of activities through consistent adherence to the RBS standard service and sales processes.

Digital Telecoms Media CompanyDecember 2003 – August 2005

Customer Adviser

DTMC are one of the UK's biggest broadband, pay-for TV and phone service providers. I worked within their Edinburgh customer support centre.

Working in this contact centre, I delivered specialised support to phone and TV customers with account and technical queries. Through outgoing sales calls, and incoming support calls, I consistently met my sales targets for package upgrades and enhancements.

Education

St Andrews University 1996 - 2000

Degree in Applied Mathematics

A School in Edinburgh1996-2002

Higher Grades: Mathematics, Biology, History, French

Standard Grades: English, Mandarin, French, Biology, History, Economics & Home Economics

Key Skills

  • IT/computer literacy–expert in all Microsoft products
  • Team work–Good team player with lots of examples where I have demonstrated the following skills to achieve my objectives - supportive, good facilitator, well organised, deliverer, imaginative, delegator, open-minded
  • Interpersonal skills–I am a good listener, adviser and counselor alongside being politically aware, an initiator, professional, co-operative, constructive, assertive individual.
  • Leadership–I am a dynamic, motivator, team-builder, confidence booster, energetic, capable, outward looking, accountable, visionary. This was demonstrated in a recent project where I improved the team’s EOS scores by 18%.
  • Numeracy skills–My degree in mathematics ensures that I am accurate, logical, problem-solver, detailed, methodical, consistent, quick thinker, analytical, thorough.

Interests and Activities

  • Captain of local football team
  • Scuba diving
  • Local Scout leader

References

Joe BloggsJohn Doe

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+44 123 456 789 | +44 123 456 789 |