National Governance Association

36 Great Charles Street

Birmingham B3 3JY

Tel:0121 237 3780

19 June 2017

Dear Applicant,

Thank you for your interest in the position of Training Services Manager atNational Governance Association.I hope that you find the information that you need to apply for the post in this pack; there is of course more information on the NGA website, although much of that is not available to non-members.

NGA is the national membership organisation for school governors and trustees in England, and we work to improve the effectiveness of governing boards across the country. We pride ourselves on the quality of our products and services. We have in recent years developed our service offer to include consultancy, face to face training and online training for governors.

The post holder will be joining our Business Development Team to manage the administration and delivery of NGA’s training offer. The candidate will work closely alongside our Business Development Manager and Head of Training to ensure that services are delivered to a high standard and within budget.

If you have any queries, please feel free to e-mail us at with ‘Training Services Manager’ in the subject line.

Yours sincerely,

Emma Knights, Chief Executive

JOB DESCRIPTION
Training Services Manager
National Governance Association (NGA)
Job Purpose /

To manage the administration and delivery of NGA’s face to face training services
To manage the administration and delivery of NGA’s e-learning service Learning Link
To ensure that services are delivered to a high standard and within budgets set,
To contribute to the continued improvement and development of NGA's training services

Line Manager / Business Development Director
Based / NGA Headquarters, 36 Great Charles Street, Birmingham, B3 3JY
Salary / Starting salary between £29,000 to £33,000 depending on experience (with future increments linked to performance)
Hours / Full-time (35 hours/week)
Benefits / Contributory pension scheme (at 6% employer’s contribution) to begin after passing the six-month probation period.
Holiday entitlement of 33 days annually, includes statutory holidays. Holiday entitlement increases after three years’ service.

JOB ACTIVITIES

Manage the delivery of NGA’s face to face training offer

Management of the administration and delivery of NGA’s face to face training offer, including NGA’s Leading Governance Programmes and NGA’s governor training with partners

Implement delivery of any additional training that NGA secures
Manage and implement processes to ensure a quality service is provided including booking venues, delivery of materials, booking of facilitators and booking of attendees
Ensure there are a minimum number of delegates on each programme to make it viable
Work with the Business Development Team to ensure sessions are marketed to appropriate areas
Manage any funding or scholarship claims that are available for training
Liaise with the business development team, clients and partners to scope exact service requirements

Manage delivery of NGA’s e-learning service, Learning Link

Day to day management of the administration and delivery of NGA’s e-learning service offered via Learning Link,
Work with NGA’s delivery partner, Virtual College, to ensure the efficient and effective delivery of Learning Link
Ensure processes are in place and being followed to support delivery of a strong e-learning service
Make recommendations on how to continue to improve delivery of Learning Link including amends to the LMS
Implement any recommendations to improve delivery of Learning Link
Work with the Business Development Manager to ensure an effective handover of new clients
Act as Learning Link “champion” within NGA by disseminating information about the system and its functionality to all staff

Ensure NGA’s training services are delivered within budgets set and good financial forecasting

Oversee profit and loss and cash flow for training services
Deliver all training services within set budgets
Ensure all training cohorts that are delivered are financially viable
Ensure strong process are in place to allow for good financial forecasting for training services
Working with the finance team ensure up to date financial record keeping for training service
Complete monthly budget forecasts for training service delivery to be shared with Business Development Director

Manage training delivery to ensure an efficient and effective service is delivered to governors and partners

Suggest and make changes to delivery models in order to deliver an efficient and effective service
Manage all pre-event planning for training sessions
Implement required changes to systems and processes
Manage courseware version control and archiving of courseware for all courses

Efficiently manage the allocation and administration of the NGA Facilitators used to deliver training.
Ensure excellent customer relations with governors and partners
Develop robust management information to report on progress
Report on delivery and progress to senior teams as appropriate
Liaise with business development team, clients and partners to scope exact and client and event requirements

To contribute to the continued improvement and development of NGA's training services
Review systems and processes with recommendations to ensure quality of service and effectiveness in relation to all aspects of the role
Make recommendations on how to continue to improve delivery of Learning Link including amends to the LMS
Liaise with the Marketing team regarding training programme promotions

Line manage the Training Administrator

Line manage the Training Administrator to ensure training services are delivered to a high standard
Manage any ad hoc temporary admin support for training service to support delivery
Manage the Training Administrator to ensure they appropriately research venues, suppliers and contractors, and negotiate prices and terms of hire
Manage the Training Administrator to ensure they coordination the booking of suppliers and Facilitators including event logistics (eg. venue, IT facilities, client and delegate communications, parking, catering)
Ensure the Training Administrator is prioritising tasks effectively and following correct processes
Manage the Training Administrator to ensure accuracy and attention to detail and promptness with all logistics, administration and communications
Ensure the Training Administrator’s skill set is used to best effect

Be an active member of NGA

Contribute to staff meetings, regional meetings, national conferences, promoting the organisation, maintaining, in liaison with other members of staff, the collection and storage of resource material,working within and supporting NGA’s policies and procedures and undertaking other reasonable duties required by line manager.

PERSON SPECIFICATION
Training Services Manager

ESSENTIAL:

Knowledge and Experience

Operational experience of managing training based contracts or of project management
Experience of building relationships with external and internal stakeholders
Experience of managing budgets and delivering against set budgets
Experience of managing courseware and learning content
Experience of the administration or management of e-learning software and systems and digital training delivery
Experience of the administering or managing a learning management system for delivery of training and for supporting customer bookings
Management of operational performance against targets

Qualifications

Educated to degree level or equivalent relevant industry experience

Skills and abilities

Strong service, project management and programme management skills
Ability to effectively manage people to deliver against objectives
Excellent interpersonal skills, including good relationship-building
Excellent written and oral communication
Good organisational skills, with the ability to meet deadlines,
Ability to use relevant ICT (eg.MS Office, MS Word,Powerpoint, Excel and outlook)
Excellent organisational, planning and time management skills, with the ability to meet deadlines, prioritise tasks, work calmly under pressure
Ability to work well independently and to take the initiative

Personal attributes and qualities

Energetic, engaging, confident, and enthusiastic
Committed to achieving targets

Makes prompt, clear recommendations based on intelligent assessment of risks

DESIRABLE

Knowledge and Experience:

Management of operational performance against targets
Experience of end to end course management
Experience of using e-learning authoring software in the creation and re-versioning of courseware

Knowledge of learning technologies/platforms and methodologies
Ability to use Articulate Storyline, Adobe Acrobat DC to supportupdating and re-versioning of courseware
Knowledge of school governance
Experience of e-learning software and digital training delivery
Experience and knowledge of Learning Management Systems for delivery of training services, administration and booking tools
End to end knowledge of full training life cycle

Skills and abilities

Ability to use Machforms, Survey Monkey and Mailchimp to ensure efficient and effective operation and processes

Personal attributes and qualities

Willingness to become a school governor
Interest in schools and education sector

Timetable

Event / Date
Closing date for applications / noon on Friday 14 July 2017
Shortlisted candidates notified of interview times / Friday 14 July 2017
Interviews in our Birmingham office
Please keep the date free for interview / Tuesday 18 July 2017
Post start date / We are looking for people to start in post as soon as possible.

How to Apply

Candidates must complete an Application Form (see Annex 1). At Annex 2 you will find our monitoring form.. The monitoring form is optional and will not be used as part of your application
If you have any questions about the roles please email
Application form should be sent to th ‘Training Services Manager application’ in the subject line by noon Friday 14 July 2017
If you have not been contacted by us by Monday 15 July 2017 please assume you have not been successful.

Annex 1

Application Form

Please complete all sections of this form.

Please extend the form as required.

Application for employment as: Training Services Manager
Closing date noon Friday 14 July 2017Send to:

Personal Details

Forename(s) / Surname:
Address:
Post Code: / Telephone (s)
Email:

Eligibility to work in the United Kingdom

Are there any restrictions to your residence in the UK which might affect your right to take up employment in UK?

If yes, please provide details

Please note:

Education, Professional Qualifications, Relevant Training

Please give the most recent first

Dates / Details / College/university/school/professional organisation / Result/Grade
Please tell us why you have applied for this position and why you think you are the best person for this position.
In completing this section please indicate for each of the headings in the person specification how your skills, knowledge and abilities are relevant to the post.
You should give clear, specific examples of how you meet each of the essential criteria, and whether you meet the desirable criterion.
Please provide details of why you think you are suitable for your preferred role(s)

Employment History

Present or most recent employer

Name
Address
Job Title
Duties
Salary
Date employed / Date left (if appropriate) / Reason for leaving(if appropriate)
Notice period required by current employer
No approach will be made to your present employer without your permission

Any previous employment

Dates
From - To / Employer
Name and Address / Job Title
and Duties / Reason for
Leaving
Please give us the name and address of two people (other than friends or relatives)whom we can approach for a reference:
Name of referee 1
E-mail address
Telephone number:
How do you know the referee?
Name of referee 2:
E-mail address
Telephone number:
How do you know the referee?
No approach will be made without your agreement

Please let us know where you saw the advertisement for this post:

I can confirm that to the best of my knowledge the above information is correct.

I accept that providing deliberately false information could result in the withdrawal of an offer of employment or in dismissal.

Signed :

(Electronic signature will be accepted)

Annex 2

Equalities Monitoring Form.

The information is used for monitoring our recruitment and selection process. This ensures that all applicants are treated fairly and appointed solely on their suitability for the post. This information is not used as part of our recruitment process.

NGA is committed to the principles within our Equality and Diversity Policy and Race Equality Policy. The aim of these policies is to ensure that the NGA’s employment practices and procedures do not allow unfair discrimination. As part of this commitment we also have a specific duty to monitor the recruitment and selection process.

To enable us to meet our monitoring requirements, please complete sections 1 to 6 and return with your application form.

Q1 Date of Birth

D / D / M / M / Y / Y / Y / Y

Q2 Gender and Gender Identity

Male Female Other

Q3 Ethnicity

White / White British / White Irish / Other white
Black or Black British / Black African / Black Caribbean / Other Black
Asian or Asian British / Bangladeshi / Indian / Pakistani / Other Asian
Mixed Parentage or heritage / White andBlack Caribbean / White and Asian / White and Black African / Other mixed parentage
Chinese or other ethnic group / Chinese / Other ethnic group / Prefer not to say

Q4 Religion

Buddhist / Christian / Hindu / Jewish / Muslim
Sikh / None / Other / Prefer not to say

Q5 Sexual Identity

Bisexual / Gay / Heterosexual
Lesbian / Other / Prefer not to say

Q6 Disability: Do you consider yourself to have a disability?

Yes No