THE BUSH DOCTORS
16-17 West 12 Shopping Centre
Shepherds Bush
London
W12 8PP
Tel: 020 8749 1882
Fax: 020 8749 4278
Telephone lines are open:
Monday to Friday at 8am -12.30pm and 1.30pm – 6.30pm
Saturday 9am – 12pm
Email:
www.thebushdoctors.co.uk
Out of Hours Tel: 111
SURGERY OPENING TIMES
MONDAY
8:00am - 8:30pm
TUESDAY
8:00am-6:30pm
WEDNESDAY
8:00am - 8:30pm
THURSDAY
8:00am-6:30pm
FRIDAY
8:00am-6:30pm
SATURDAY
9:00am-12:00pm
CLOSED BANK HOLIDAYS
Please avoid eating, drinking and using mobile phones in the surgery
WELCOME TO THE BUSH DOCTORS
THE BUSH DOCTORS TEAM
PARTNERS
Dr Faisal Samji MB ChB
Dr Joanna Huddy MB ChB DRCOG
Dr Shelina Chatoo MBBS MRCGP
Dr Beera Patel MB ChB
Dr Pamini Ledchumykantan MRCGP MBBcH
GENERAL PRACTITIONERS
Dr Christina Eustace MBBS MRCGP
Dr Amiran Melua MDPhD
NURSING TEAM
Nurse Youlen Chow
Nurse Vanessa Andreae
Nurse Manuella Mundu
HEALTHCARE ASSISTANTS
Carrie Jeffreys
Aida Boyd
Jolanta Sobanska
ADMINISTRATION/RECEPTION TEAM
Marta Cabrera (Practice Manager)
Tabitha Buchanan (Deputy Practice Manager)
Eva Krenova (Reception Manager)
Angie Crowley (Secretary)
Rachel Clark (Senior Receptionist)
Juliette McDonald
Kellie Fitzgerald
Carmen Rose
Catherine Clancy
Claire Boswell
Barry Shannon
Vicky McDermott
Helena Kuzilova
Leanne Whitcomb
Rory Donnelly (Practice Based Pharmacist)
1. HOW TO REGISTER
You must live within our catchment area to register as a patient. To register as a patient you would have to come into the surgery’s reception and complete our registration forms. The catchment area covers some parts of W6 W12 & W14 this includes some parts of Hammersmith, Shepherds Bush, & White City
ID & PROOF OF ADDRESS IS REQUIRED
When registering we will accept a utility bill (dated within last 3 months), tenancy agreement and Passport or Drivers Licence.
We will also ask to take your blood pressure as a part of your registration. One of our receptionists will assist you in doing so.
Your registration will take two working days to be put on the system after that you will be able to make appointments.
If you are registered elsewhere, your medical records will be forwarded from your previous practice to us.
We cannot accept you onto our list if you live outside our catchment area.
Change of Address:
Please notify the practice in writing (ask receptionist for slip) if you are about to or have changed your address, regardless of if it is still in our catchment area. PLEASE ALSO ENSURE WE ALSO HAVE YOUR UP TO DATE CURRENT LANDLINE AND MOBILE TELEPHONE NUMBERS AND EMAIL ADDRESS. If you move out the catchment area you will notified and be asked to register with a local GP in your new area.
2. ARRANGING CONSULTATIONS
Patients have the right to request to see a particular doctor but must be aware that they may have to wait a little longer to get an appointment with the doctor of their choice.
Routine appointments:
Mornings are available to book on the same day from 8am; however we do have some early morning appointments that can be booked in advance (7am – 8am)
Afternoon, late evening and Saturday appointments are available to book up to 2/3 weeks in advance.
Urgent Care Appointments:
We operate a triage system for patients requiring urgent care. The reception staff will take the patient’s phone number along with the patient’s current issue; a doctor will call back and if necessary or ask the patient to attend the surgery. A number of appointments each morning and afternoon are set aside for patients needing urgent care. We ask patients to use their judgement to decide if an urgent care appointment is required.
Very ill patients will always be offered an urgent care appointment with a doctor on the day they contact the practice but might sometimes have to wait until patients who have pre booked appointments have been seen first.
The receptionist may often ask you about your illness in order to allocate the appropriate clinician.
Infectious Disease:
Please inform reception if you suspect you have an infectious disease, as this will enable us to arrange a separate room during your visit to protect you and other susceptible patients.
Keep it or cancel it:
Please help us to offer all our patients the best service we can. If you cannot attend an appointment, please make sure you call to cancel with as much notice as possible. Please ensure that you arrive on time for an appointment. If you are running late please let us know and we will try to offer you what options are available to you. If you are more than 10 minutes late the doctor may not be able to see you. We will try our best to let you know if a surgery is running late and your appointment likely to be delayed.
Texts:
We send text confirmation to patients when booking appointments and appointment reminders. From time to time we may also text you with relevant information e.g. national health campaigns. Please let a member of staff know if you would prefer not to receive texts.
Telephone advice:
If you require telephone advice from a doctor the Duty Doctor would normally be available between 8:00am-6:30pm to return messages. If you would like leave a message for a particular GP to call back please be aware that it may take a day or two for the doctor to respond, longer if they are away on holiday.
Home Visits:
If, for medical reasons you are unable to get to the surgery and require a home visit, please telephone the surgery. Children can nearly always be brought to the surgery where there are better facilities for diagnosis and treatment. If you are uncertain whether you need a visit, the doctors will be happy to advise you.
SYSTMONE ONLINE:
Please register for our online service. This offers routine appointment booking, medication requests and access to basic medical information held on record.
Out Of Hours – Evenings and Weekends:
Should you require medical treatment or advice when the surgery is closed, please call NHS 111, by dialing 111. If in doubt telephone the surgery as the telephone message will provide instructions. The Practice works with LCW GP Co-Operative, which is based at St. Charles Hospital. This is not a walk-in service; you must telephone LCW first on 111. You will need the patient’s details, including date of birth, address and contact telephone number.
Hammersmith Hospital, Du Cane Road, W12 0HS Tel: 020 8383 1403
Charing Cross Hospital, Fulham Palace Road, W16 8RF Tel: 020 8846 1005
St Mary’s Hospital, Paed Street, W2 1NY Tel: 020 3312 6666 (switchboard)
Local Hospital Switchboard Telephone Numbers:
Charing Cross Hospital: 020 3311 1234
Chelsea & Westminster Hospital: 020 8746 8000
Hammersmith Hospital: 020 3313 1000
St Mary’s Hospital: 020 3312 6666
3. OUR SERVICES
Doctors:
There are eight general practitioners (GPs) at The Bush Doctors Surgery. You can see them by making an appropriate appointment.
Practice Nurses:
Our practice nurses offer various healthcare treatments, including: cervical smears, dressings, women’s health, diabetes, asthma, blood pressure and child immunisations, travel vaccinations. Nurses appointments are normally available each day between 8.30am-3:55pm and late a late clinic on Tuesday between 6:00pm-8:00 pm. An appointment is necessary.
Healthcare Assistants (HCAs)
Our HCAs offer various routine testing, including Phlebotomy, Spirometry, ECGs, Wound Care, NHS Healthchecks, Ambulatory Blood Pressure Machine fitting.
For most testing would need to be authorised by GP before an appointment can be arranged.
Phlebotomy (Blood Sampling):
Blood samples are currently taken by a phlebotomist at the practice. We run clinics Monday-Friday from 8:00am-10.30am, by appointment only. Any blood sampling test requests can only be authorised by a GP. You may be asked to abstain from eating or drinking for a period of time before your appointment depending on reason for the tests.
Test Results and Advice:
Results from your sample are normally available within five working days, but certain tests may take much longer. Your doctor should advise you when to expect results.
To obtain your results, please call our results line (option 2), which is open Monday-Friday between 12:30pm-2:00pm
Samples:
These should be handed in to reception before 11am or before 4pm. Please ensure any specimen bottles are securely sealed and labeled with your name and date of birth, and that a fully completed request form is attached.
Maternity Care:
All doctors are happy to provide pre-conceptual advice and shared care with the maternity unit of your choice to deliver your baby. We work closely with local midwives at the local hospitals.
Post-Natal Appointment:
Your postnatal appointment with the doctor would be due 6 weeks after giving birth. We also ask that you register your baby as soon as possible so we can offer your child an 8 week development check and first immunisation appointments.
Well Baby Clinic:
Baby clinic is held every Monday 2:00pm-4:00pm and Thursday 9:30am-11:30am. This is for the nurse and by appointment only. This is for immunisations.
Our health visitor runs a clinic on Thursday 9:00am-12:00pm by appointment only. This clinic is specifically for baby checks, weighing and advice for any queries and concerns you may have.
Please note, sick babies are seen by a doctor in normal surgery.
Immunisations:
The NHS offers a range of immunisations to protect you and your family from potentially serious illnesses.
We strongly recommend that you take up the offer and make sure all of your family have had the relevant immunisations. Please talk to a clinician if you have any questions about immunisations.
Between the ages of 2 months and 3 years 4 months children should have a programme of immunisations to protect against:
• diphtheria • tetanus • pertussis (whooping cough) • polio
• haemophilus influenzae type b (Hib) • pneumococcal infection
• meningitis C • measles • mumps • rubella.
New immunisation for Meningitis B has been added to the routine programme for those born after 1st July 2015.
Since autumn 2008, girls aged 12 to 13 are offered the HPV vaccine to protect against cervical cancer later in life. The HPV vaccine programme has now been extended to include all girls aged 12 to 18 – available either through schools or the surgery. This is a new programme, so if you think your daughter has missed the vaccine, please contact the surgery.
Boys and girls aged 13 to 18 should also have a diphtheria, tetanus and polio booster (whether or not they have had previous immunisations as a child).
Non-routine immunisations:
Immunisations to protect against TB and Hepatitis B are offered only where patients are considered at high risk. Contact your GP for more information.
Free flu vaccine is offered to people over 65, pregnant women, people with certain long-term medical conditions (for example, diabetics ,asthmatics, COPD heart disease, chronic kidney disease, liver disease, stroke, pregnant woman, immunosuppressed including HIV and sickle cell, Huntington disease, Parkinson’s Disease & carers. Eligible patients will be invited to attend. If you think you are eligible and do not receive an invitation please contact the surgery.
Travel Vaccines:
In order to give you the help and advice you need for safe foreign travel, please make a double appointment with one of our nurses 8-6 weeks prior to travelling. There is a charge for some of the vaccines.
Screening:
The NHS offers free routine screening for some of the most common cancers. Screening can pick up problems early, sometimes even before they develop into cancer. Screening saves lives and we strongly recommend that everyone accepts invitations to screening appointments.
Breast - All women aged between 51 and 70 will receive an invitation letter for breast screening every three years.
Cervical - Regular screening helps prevent cervical cancer which is the second most common cancer in women aged 35 and under. Please note that cervical screening is performed by female staff. Women are invited for screening (smear test) from the age of 25. Between 25 and 49 screening is every three years. From 50 to 64 it is every five years.
Email if you have any queries.
Bowel - In 2008 the new bowel screening programme was rolled out in Hammersmith and Fulham. All men and women aged 60 to 69 are offered screening every two years. The programme sends a simple self-testing kit to patients to do at home and post back for analysis. Results are returned within two weeks.
If you fall into any of these age groups and have not had a screen in the recommended time period, please speak to one of the practice staff.
Chlamydia – Chlamydia is a very common sexually transmitted disease; one in ten sexually active young people is believed to have it. There are often no symptoms but if left untreated it can cause infertility and other health problems. Testing is done by a quick urine sample and is free for all 16 to 24 year olds. Treatment is a single tablet of antibiotics. Ask the doctor or practice nurse if you would like a test or visit www.check-kit.org.uk to request a confidential postal testing kit.
Looking after you:
Routine vascular screening will help identify undiagnosed long-term conditions such as diabetes and high blood pressure. However, we can test for these illnesses at any time. If you think you may be at risk it is best to speak to a doctor or the practice nurse.
Diabetes:
Diabetes is serious. If left untreated it can lead to heart disease, blindness, kidney failure and other life-threatening complications. But if it is diagnosed early you can greatly reduce the risk of serious health problems. Type 2 diabetes is the most common. Risk factors include a family history of the illness, being overweight, high blood pressure and severe mental health problems. Age and ethnicity are also risk factors.
Risk increases with age, and people from black, Asian and other minority ethnic groups are more at risk. For details visit Diabetes UK’s website at www.diabetes.org.uk
High blood pressure:
High blood pressure increases the risk of heart attack, stroke, diabetes and a range of other conditions. It often has no symptoms and is known as the silent killer. The test is quick and changes to your lifestyle (or medication if necessary) can bring your blood pressure back to normal levels. Ask the doctor or practice nurse to test your blood pressure next time you see them. For more information visit the Blood Pressure Association website at www.bpassoc.org.uk