Professional Communications Review Name:______

CHAPTER 1

  1. Draw the Communication Model, label all the parts and define them: sender, receiver, feedback, communication barrier. (p.5)
  1. What is nonverbal communication? List all of the ways that we communicate this way, i.e., “body language.” (p.7)
  1. Idea: Something existing in the mind, such as ______
  1. Rhetoric: the art or study of ______
  1. Orator: a person who ______
  1. Stereotyping: labeling every person in a group based on ______
  1. LogicalAppeal: the use of ______to prove a point and persuade.
  1. EthicalAppeal: a persuasive quality based on ______

______and commitment to what is right and good.

CHAPTER 2

  1. What are all the names for stage fright? (p. 29-31)
  1. What are the two top fears or phobias that people have? (p. 29)
  1. What are three things that help ease stage fright? (p.35-36)
  1. Perception: how one ______(p. 33)
  1. Empathy: a sincere understanding of ______(p. 43)
  1. Conviction: a strong belief in ______to convey that message to the audience. (p. 44)

CHAPTER 4

  1. What does the following mean: “Nature has given us one tongue, but two ears”?
  1. List some effective listening strategies. (EARS) (p.100)
  1. What are three things we can do to remember people’s names when we’re introduced? (p.102)
  1. DiscriminativeListening: a listening style used to ______

______from a noisy environment.

  1. MEGOSyndrome: (p.93) M___ E______G______O______
  1. Paraphrase: to ______(p. 103)

CHAPTER 5

  1. What does a person do when they are lying (this relates to body language)? What is the ultimate gesture recognized around the world? (p.121)
  1. What is the distance of Americans’ personal space? (p.127)
  1. What are some examples of gender-specific body language? (p.131-132)

CHAPTER 7

  1. What’s the key factor to offering criticism to others? What’s important in receiving criticism? (p.181)
  1. Why do companies promote diversity? (p.192)
  1. Protocol: a specific ______that is followed (p. 195)
  1. Etiquette: the forms ______

______in social, official, or professional life; decorum

  1. Professionalism:
  1. TechnicalLanguage: the language used in ______

______such as jargon that includes “jobspeak” and technical terms

CHAPTER 8

30. What should we include in our resumes? (p. 208)

31. What questions are illegal for an interviewer to ask? (p. 217)

32. Networking: developing a variety of ______that can be tapped for information and tips

33. Resume: a formal, business version of one’s personal inventory, which should include a job

______

34. CannedInterviewResponses: prepared in advance in standardized form for nonspecific use or

wide distribution; lacking ______

35. Portfolio: a portable case containing a sample of ______or

examples of other work done

CHAPTER 9

36. What is key to successfully interviewing someone?

37. Verbatim: ______account of an interview (p. 242)

38. Open-endedQuestion: a question that allows the subject to decide how best to answer. It encourages a

______and discourages a yes-no ortrue/false response.

CHAPTER 10

39. What’s the best and quickest source of up-to-the-second information?

40. What are the drawbacks to using biographical reference works? (p. 271-272)

41. Plagiarism: ______and passingthem

off as one’s original work

42. Ghostwriter: a person who ______, and in the name of, another person

CHAPTER 11

43. What are the different techniques we can use to begin our speech, i.e., giving a quotation?

(p. 288-292)

44. What organizational speech pattern uses the words – that, this…? (p. 304)

45. What part of your speech can clinch your argument? (p. 308)

46. What is it called when your audience assumes that whatever you are trying to prove is true? (p. 328)

47. Link (used in speech): the statement in the ______that comes between the attention-getter and the thesis statement and logically connects the two

CHAPTER 16

48. An informative speech should be developed using ______.

49. What is the critical part of the introduction to an informative speech? (p. 448)

50. Why can visual aids be an important part of a speech? What are some examples of visual aids?

(p. 454-458)

51. List some types of informative speeches. (p .439)

52. What does it mean to narrow your speech topic? (p. 447-448)

53. Anecdotes: a short story used by a speaker to ______

CHAPTER 20

54. What type of speech is used for giving someone a gift or award? (p. 550)

55. What type of speech is used for an inspiring address that recalls heroic events? (p. 555)

Define:

56. SAT 1succinct

57. terse

58. SAT 2digress

59. rant

60. SAT 3arrogant

61. narcissist

62. SAT 4cliché

63. mundane

64. SAT 5appease

65. mediate

66. SAT 6cordial

67.levity

68. SAT 7animosity

69. cantankerous

70. SAT 8lavish

71.squander

72. SAT 9frugal

73.thrifty

74. SAT 10adversity

75.debacle

76. SAT 11detrimental

77. malicious

78. SAT 12berate

79. rebuff

80. SAT 13apathetic

81. listless

82. SAT 14lethargic

83. sedentary

84. SAT 15compliant

85.subordinate

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