Cisco IP Communicator (CIPC)
Version 7.0(4)
Install Guide
Table of Contents
Introduction 3
Symantec IT Disclaimer 3
Pre- Installation Requirements 3
Installing CIPC and Cisco VPN profile on Your Computer 7
Launching CIPC 10
Getting Help 13
Warnings 13
Troubleshooting 17
Introduction
Cisco IP Communicator (CIPC) is a desktop application that turns your computer into a full-featured Cisco IP Phone, allowing you to place, receive, and otherwise handle calls.
Symantec IT Disclaimer
If the user is using CIPC over a remote connection (for example, on a VPN connection from home or a hotel), voice quality isnot guaranteed andcould suffer from insufficient bandwidth, jitter, high latency and packet loss.
Be aware that launching CPU-intensive applications and performing network-intensivetasks such as sending email may affect audio quality.Occasional pops, clicks, or broken audio might occur if the network is experiencing congestion or data traffic problems.
As always IT will support this technology to the best of our ability, but by using this technology the customer acknowledges that the quality is not something that IT will be held accountable for.
Pre- Installation Requirements
Hardware and Platform Requirements
To use Cisco IP Communicator, you need a computer with a sound card and/or USB audio device. The following table provides the minimum requirements for the computer and operating system on which Cisco IP Communicator runs:
Architecture / Minimum RequirementsMS Windows 7 / Microsoft Windows 7 Professional, Enterprise and Ultimate 32-bit and 64-bit
•Performance scores of 3 or higher
- Hardware in computers running Microsoft 7 and Cisco IP Communicator using Cisco Unified Video Advantage must have a base score of 3 or higher. Run the performance tool by choosing Start > Control Panel and clicking Performance and Rating
- The sub-scores for Memory (RAM), Graphics, and Gaming Graphics must be 3 or higher.
•Disk space: 200 MB free disk space
•Memory: 2 GB RAM (3 GB RAM recommended for 64-bit OS)
•A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device
•A 10/100 Mbps Ethernet network interface card
•SVGA video card
•800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better recommended)
MS Windows Vista / •Microsoft Windows Vista Business Edition, Enterprise Edition, and Ultimate
•Windows Vista Service Packs 1 (SP1) and 2 (SP2)
Note CiscoIPCommunicator supports x86-based processors running a 32-bit OS; 64-bit OSs are only supported on Windows 7 (64-bit WOW). All other supported operating systems are 32-bit only.
•Performance scores of 3 or higher
–Hardware in computers running Microsoft Vista and Cisco IP Communicator using Cisco Unified Video Advantage must have a base score of 3 or higher. Run the performance tool by choosing Start > Control Panel and clicking Performance and Rating
–The sub-scores sub-scores for Memory (RAM), Graphics, and Gaming Graphics must be 3 or higher.
•Disk space: 200 MB free disk space
•Memory: 2 GB RAM (see the software row in this table for the supported Vista OSs)
•A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device
•A 10/100 Mbps Ethernet network interface card
•SVGA video card
•800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better recommended)
MS Windows XP / •Pentium P4 1.5 GHz or higher recommended
•Disk space: 100MB free disk space
•Memory: 1 GB RAM
•A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device
•A 10/100 Mbps Ethernet network interface card
•SVGA video card
•800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better recommended)
PC initial settings for soundcard
Go to settings, control panel, sound and multimedia.
Cisco VPN Client Requirements
1. Make sure you are using the latest Cisco VPN client version 5.0.06. It can be downloaded from the following link:
http://syminfo.ges.symantec.com/ssg/it/services/download_software/co_licensed_apps.asp#cisco
The link you will use to download CIPC (see next section) will offer you as well to download and start the installation of the selected VPN software.
2. We recommend that you contact the helpdesk for any questions about installing Cisco VPN client.
3. TSDR-EAST or TSDR-WEST VPN profiles are required in order to use the CIPC
4. These two profiles will be imported automatically when you will install the CIPC package
Guidance for Headsets
Below are links to headsets that are recommended for VoIP.
Model / URLSave Office Convertible / http://www.plantronics.com/north_america/en_US/products/office/wireless-headsets/savi-office-wo100
Jabra GO™ 6400 / http://www.jabra.com/na-us/headsetsolutions/Pages/JabraGO6400.aspx
Jabra GN9300e / http://www.jabra.com/na-us/headsetsolutions/Pages/JabraGN9300.aspx
Jabra M5390 Series / http://www.jabra.com/na-us/headsetsolutions/Pages/JabraM5390.asp
If you already have a headset, a list of vendor products successfully completing Cisco IP Communicator lab tests can be found at this URL:
http://www.cisco.com/pcgi-bin/ecoa/Search?KEYWORD=Communicator&KeywordSearch=1&isAffil=
Uninstall of Previously-installed CIPC is required
1. If you have previously installed CIPC on your laptop, you must uninstall it.
2. To uninstall CIPC go to settings, control panel, add /remove program and select Cisco IP Communicator to remove.
3. Restart your computer.
Installing CIPC and Cisco VPN profile on Your Computer
1. Download the installation package from this link and save it to your local disk. Install the downloaded package Cisco IP Communicator 7.0.5
2. After the download, the following pop-up will appear, click Run.
3. After it extracts the install package, a pop-up will appear as follows. You need to enter your 7-digit ESN number. If you are a new VoIP user, this should be provided to you in advance as part of requesting this service. If you do not have this number, you must cancel and begin once you have your assigned ESN number. Also you MUST know the closest office to you. If you do not have your ESN or you are unsure of which office to select, open a ticket with voice operations.
4. After you’ve entered the information in the boxes above, click Next> and the install process will begin.
5. Upon successful completion of the package install, please click Finish.
6. Then, a pop-up will appear to prompt you to reboot your pc. You MUST reboot before proceeding.
Launching CIPC
NOTE: To manually launch the application, choose Start > Programs > Cisco IP Communicator, or double-click the Cisco IP Communicator desktop shortcut.
M You must be connected to Symantec via the VPN at all times during the initial registration process and anytime you use the IP Communicator.
The first time that you launch Cisco IP Communicator, the Audio Tuning Wizard opens.
Click Next and select the Audio devices you want to have the soft phone use. Follow the subsequent prompts to test and tune your audio settings. You may see an update for locales as the system begins the setup of the soft phone.
Using the Audio Tuning Wizard
The Audio Tuning Wizard guides you through the process of selecting and tuning installed audio devices. The Audio Tuning Wizard appears automatically the first time you launch CIPC after installation. You can access it manually from the right-click menu as needed on subsequent launches. The table below provides more information about the Audio Tuning Wizard and other audio setting options. For more details please see the CIPC Users Guide.
Please choose similar settings as below when you are using a USB headset. If using the built-in Microsoft speaker, use the SoundMax HD Audio as the option in all fields.
On subsequent launches, you might be prompted to use the Audio Tuning Wizard to revert to previous volume settings. See the “Using the Audio Tuning Wizard” section. If a message regarding the choice of network interface card, please see section warning or click cancel)
Once you launched CIPC, you should see the following:
Getting Help
If your phone comes up with a number in the top right-hand corner other than your assigned phone number, or, if you have any problems using the CIPC, please check the Troubleshooting settings or contact the IT Service Desk to open a service request.
Warnings
Emergency 911 calls: CIPC can NOT be used to make Emergency 911 calls. As CIPC is installed on a system, which can be moved around, the exact current location can not be relayed to the Emergency Personnel
Under preferences, never change Network Adapter that is set to none, if you do so, you will have to re-install IP communicator.
If this screen appears during installation or any messages asking you to choose a Network Interface Card, please click cancel.
If you choose a different NIC than “none”, IPC won’t work, and you will un-install and re-install the software.
SYMANTEC CLIENT FIREWALL AND IP COMMUNICATOR
Before you use CIPC with a customer, please place a test call first.
When you place a call the first time with IPC you will get this warning from the Symantec Client Firewall.
Select Permit Always
Place your test call.
During that call, your computer may lock up if you didn’t choose “permit always”. The selection needs to be entered as soon as the dialog box appears.
Make sure after you select “permit always” or after you reboot your computer (if it locked up), that you have the following program set to “permit all.”
If you have a recurrent issue i.e. your computer freezes when you place a call, you will have to reboot. After you reboot, you loose the customization like the program windows sub systems disappear, please go into programs tab in Symantec Client Firewall and set those to permit all.
CIPC 7.0(4) & Symantec End Point Security 11.0 - PLEASE READ
We have conducted testing with CIPC 2.1.1 and SEP 11.0. In all the tests we did so far, we haven’t found any compatibility issue between CIPC 2.1.1 and SEP 11.0. However, if you encountered any problems, which stops happening once you turned off SEP 11.0, please report it to the Telecom Engineering team.
Troubleshooting
1. Verify your network configuration is correct (on Enterprise or HP)
If your network is already configured to resolve net.symantec.com, then you may skip this step. If you’re unsure, or if it has not been configured to resolve this domain suffix, follow the steps below to configure it on your system.
1. Right-click on your desktop icon My Network Places and select Properties. A screen similar to the one below will appear.
2. Right-click on the active connection (1394 Connection) and select Properties and the following screen will be presented. Scroll-down the list and high-light Internet Protocol (TCP/IP) and then click the Properties button to get into the configuration menu.
4. Click on the Advanced… button.
5. Click on the Advanced… button to get into the Advanced TCP/IP Settings configuration window.
6. Click on the DNS tab and, if it is not select, click on the radial dial button to Append these DNS suffixes (in order): and then click Add… button. In the pop-up box that appears, add net.symantec.com and then click Add.
2. Unable to connect to the TFTP Server (Going to default)
1. Check the firewall settings. You may need to create a rule to permit UDP in either direction to allow it to connect to the TFTP server and register.
Cisco IP Communicator Setup Guide 20