Mid & West Wales Regional Public & Patient Forum
Meeting held on 19 May 2005
9.30 am – 12.30 pm, Hallwell Centre, Carmarthen
1Present
Alison ClementScreening Services Public Health Division
Alison GroomsPembrokeshire LHB
Alison JohnstoneNHS Direct Wales
Ann-Marie CarpaniniWelsh Assembly Government
Carol CottrellCarmarthenshire NHS Trust
Delyth EvansCeredigion LHB
Gareth PophamSouth West Wales Cancer Network
Jo PrytherchSwansea NHS Trust
Joanne LaneSwansea LHB
Lynne McTigheCeredigion & Mid Wales NHS Trust
Marcia BuchananBridgend LHB
Natalie HarrisMid & West Wales Regional Office
Nicola O’SullivanCarmarthen LHB
Norma OwenBro Morgannwg NHS Trust
Ruth SaeleNHS Direct Wales
Zoe MartinBridgend LHB
Apologies
Anna TeePembrokeshire & Derwen NHS Trust
Dawn ClarkePowys LHB
John PilcherNeath Port Talbot LHB
Mandy DaviesPembrokeshire & Derwen NHS Trust
Moyra GriffithsSwansea NHS Trust
Nicola RabjohnsMid & West Wales Regional Office
2Minutes of previous meeting
The minutes of the previous meeting were agreed subject to the following amendment:
Point 6 Bullet 1 - Amended to state: “Norma reported in Bro Morgannwg they are working with the Women and Children Directorate on advocacy for children”.
.
3Terms of reference
Accepted
4Individual contribution of top priority to form action plan
AMC reported on how SEW Regional Network had identified priorities they would like to address over the next year, list compiled see Doc 1.
It was decided that M&WR would do similar exercise and compile their priorities – group exercise, list compiled see Doc 2.
5Presentation Norma Owen
NO provided the group with an overview of what was happening on PPI in Bro Morgannwg (Appendix 1). The chair thanked NO on behalf of those present.
6Round robin – current challenges/problems
Lengthy discussion regarding challenges/problems.
- Race Equality - CC- highlighted the need to look at where PPI sits with the Act so that it can be incorporated into the action plan.
- How to recruit recent users - ZM provided feedback on what benefits are of having independent Mental Health Voluntary Worker to ensure involvement of mental health users in the early stages of planning. Could we build on work being done by CHC? GP informed the group how the cancer network involves users.
- How to canvass view of minority groups – Getting knowledge base, broadening it and developing action plan.
- Information systems – How we can learn from others, areas of good practice, NHS Direct are happy to share some of their manuals on how to signpost individuals. AMC to compile database of manuals etc.
ACTION: AMC
- Customer care with difficult users: Building on customer care training in Bro Morgannwg and the NHS Direct module and NICE Guidance on Violence & Aggression.
7Taking forward the objectives
The group agreed to look at two specific areas of interest identified from the group exercise:
a)PPI Training
b)Recruitment of Users
It was also agreed that the Group would go back to their individual organisations and discuss the pros/cons of developing a regional PPI bulletin/magazine or would this cause confusion to users?
ACTION: ALL
Two groups form:
Group 1 to look at Training PPI
Membership: Lynn, Delyth, Gareth, Nicola, Swansea representative
Meeting: 4th July, Carmarthen LHB, 10.30 am
Group 2 to look at Recruitment of PPI
Membership: Alison Clement, Ruth & Alison (NHS Direct), Swansea representative
Meeting: 8th July, Carmarthen LHB, 1.00 pm (bring own lunch)
Groups 1 & 2 to meet,.. through what tools available. Issues to address, aims, objectives, draft way forward September 2005.
ACTION: ALL
9Future agenda items/speakers
Key Speakers to be invited to next meeting:
i)Vorri Manson – Equality Division based at Regional Office, Carmarthen (Equality)
ii)Rob Heaton Jones – Strategy Division, WAG (Shaping Health Services Locally)
iii)CVC speakers, Community Voluntary Council (Recruitment of voluntary people)
ACTION: AMC
9Date of next meeting
22nd September all day: am speakers, pm Groups 1 and 2 feedback.
1