kiran kshetri
Mob :+971-0567622866
Email:
SUMMARY OF QUALIFICATION:
Having thoroughly experience of retail works, I have the ability to work with other people with mutual understanding and natural empathy. I’ve a cheerful & genuine personality which attributes my success to my ability to plan, schedule and handle many different tasks at once.
SUMMARY:
Enthusiastic and experienced in customer service with good communication skills.
Skilled at learning new concepts quickly and communicating ideas clearly and effectively.
Articulate,persuasive and passion in dealing with management, peers, colleagues and clients.
Consistently meeting and exceeding management is one of my strong areas.
Flexibility and punctuality .
Enjoy working with a team spirit.
WORK EXPERIENCES:
A: senior sales executive
Employer: HOME CENTRE GULF LLC, (LANDMARK GROUP) UAE
Duration: August 2008 till date.
Job Profile
Greets customers immediately upon entering the store with a smile and sincere nonbusiness like greeting.
Provides prompt, courteous customer service.
Identifying the customer needs and satisfying them by demonstrating suitable goods.
Check the stock levels daily and recommend orders to the store manager in order to replenish and maintain optimum stock levels.
Maintaining eye-catching, effective display within the store.
Making the customer aware of new product, promotion, offers, and discount.
Provide professional till point service to close the sale and offers the customers an overall enjoyable shopping experience.
Attending calls of customers regarding about delivery problems of furniture items.
Handle customer complaints professionally.
Winning sales to meet the targets.
Preparing sales and inventory reports.
Attending market survey and giving feedback to the management.
Guide to junior staff in department.
B: Sales Associates
Employer: BHATBHATANI SHOOPING COMPLEX (Kathmandu Nepal) Duration: March 2006 till June 2008
Job profile
Meet and greet the customer.
Monitored fast and slow moving items in a section respectively and sold items from display.
Arranging and pricing the items in the shelves by following KMP rules.
Maintain the ratio of display by optimizing and utilizing the display area as well as the housekeeping.
Perform as a leader of a team in motivating and encouraging the junior sales staff.
ACADEMIC QUALIFICATION
Intermediate in Business Management +2. ( July2006)
(Balkumari College) Chitwan, Nepal.
School Leaving Certificate. (27th April 2003)
(Pancha Kanya Vidaya Mandir) Chitwan, Nepal.
TRAINING
Product knowledge training ( household and furniture)
Art of Selling and Product knowledge training from Landmark Group Corporatelearning center Jebel Ali Dubai.
Leadership and customer service training.
First aid and fire safety trainings.
I hereby certify that the above-mentioned information is true and correct to the best of my knowledge and belief.
Kiran kshetri
056-7622866