Produce Copies of Bank Statements on The

LEARNER ASSESSMENT PACK

Produce copies of bank statements on the

customer’s behalf

(7115)

NAME:

ORGANISATION:

COURSE NO:

RPL:

Unit Standard SAQA 8101 – Manage Time and The Work Process Within the Insurance Environment

INDEX

Page No

Instructions to Learner1

Assignment: Questionnaire4

Declaration of Authenticity11

Final version – August 2004

Unit Standard SAQA 7115 – Produce copies of bank statements on the customer’s behalf

INSTRUCTIONS TO LEARNER

Purpose of the Assessment:

/ The purpose of assessment against this unit standard is to
award credits on the NQF to learners who are able to:

Verify the details of a request for a statement
Produce the statement
Record the action taken

Context of the Unit Standard

This unit standard is registered on the National Qualifications Framework as follows:

Field: / Business, Commerce and Management Studies
Sub-field: / Finance, Economics and Accounting
Number: / 7115
Level: / Level 3
Credits: / 1

Learning Assumptions:

/ Open

Assessment Methods:

/ The following assessment methods will be used for this assessment:

Observation - O
Questioning - Q
Product Sample - PS

Assessment Process:

/ Step 1 – Planning for the Assessment
-You will need to complete an assessment plan together with your assessor/line supervisor.
-Your assessor will prepare you for your assessment and complete the assessment preparation plan with you.
-Ensure you are familiar with what is expected of you for this assessment and the unit standard.

Assessment Process (Cont):

/ Step 2 – Completing the Assessment
-This assessment will be completedby means of a Questionnaire. detailed on page 4, Observation on page 8 and Product Sample on page 9.
-Hand in the questionnaire fully completed as per the instructions by the date agreed on the assessment plan.
-Your assessor may ask you additional questions.
-Your assessor will record the evidence that you have submitted onto the assessment guide.
-Based on this evidence, the assessor will make a judgement of 'Competent' or 'Not Yet Competent' or 'Not Assessed' for each assessment criteria and overall for the total unit standard.
Step 3 – After the Assessment
-If 'Not Assessed' you and the assessor will agree on the criteria not assessed and arrange an additional assessment date.
-If 'Not Yet Competent' you and the assessor will identify why this judgement has been made and the action/s necessary. A re-assessment date should also be agreed upon
-All decisions will be recorded on the assessment guide, which all parties should sign.
-You will only be declared 'Competent' if you have provided sufficient and valid evidence against all the assessment criteria and specific outcomes of this unit standard.
-After declaration of competence, your assessment is subject to the internal moderation process.
-Once this is complete, your results will be entered onto SAQA's NLRD – National Learner Record Database.

Special Conditions:

/ -The declaration of authenticity on page 11 must be signed by your manager, your assessor and yourself to certify that the evidence is authentic and that this has been applied in your workplace.
-Feedback on your assessment will be given to you by your Line Manager/Assessor.

Resources:

/ The following additional/supporting resources will help you when preparing for your assessment:

Resource

/ Reference / Available From
Access to computer
Access to system
Access to policies and procedures
Access to Code of Banking Practices

Final version – August 2004

Unit Standard SAQA 7115 – Produce copies of bank statements on the customer’s behalf

Section 1: QUESTIONING

Introduction:

The following questions comprise the Questionnaire for Unit Standard 7115. They represent the theoretical component of the evaluation and they assess your knowledge and understanding of the different work activities. You must answer all the questions in full and write in the spaces provided. The mark allocation is a guide to the number of factors being evaluated per question.

As the learner you must:

Write all your answers in the space below the questions.
Ensure that you have answered all the questions.
Ensure that you have answered the questions in full.

QUESTIONNAIRE

SPECIFIC OUTCOME 1: Verify the details of the request.

Question 1List three different statement types.

______

(3)

Question 2List four different types of requests.

______

(4)

Questionnaire (Cont)

SPECIFIC OUTCOME 1: Verify the details of the request.

Question 3What is the procedure for receiving requests?

______

(5)

Question 4What are the bank’s guidelines for checking statements?

______

(3)

Question 5List the statement details that need to be checked

______

(4)

Questionnaire (Cont)

SPECIFIC OUTCOME 1: Verify the details of the request.

Question 6What specific Code of Banking Practice (CoBP) references cover confidentiality in the branch environment?

______

(3)

SPECIFIC OUTCOME 2: Produce the statement.

Question 7What steps need to be completed when signing on to the branch electronic system?

______

(2)

Question 8What steps must be followed in forwarding a statement and request to another branch?

______

(2)

Questionnaire (Cont)

SPECIFIC OUTCOME 3: Record the action taken.

Question 9What are the steps for recording action taken?

______

(2)

Question 10What are the bank's requirements for recording action taken?

______

(2)

Question 11What are the bank's procedures for the recovery of charges?

______

(2)

Question 12List twodifferent statement types and provide their respective charges.

______

(2)

TOTAL FOR SECTION 1(For Assessor Use Only) / 34

Section 2: OBSERVATION

Introduction

The Observation Assessment represents the physical gathering of information in the workplace. In this section your assessor will observe and evaluate you completing actual work tasks. These tasks correspond with the Unit Standard requirements and should be performed at your work station or within your familiar working environment. The assessor will complete a checklist for each action and allocate a tick or cross in the space provided indicating whether you have successfully completed the task/s or not. You will be assessed only once per assessment criterion.

(For Assessor Use Only)

SECTION 2: OBSERVATION CHECKLIST

QUESTION NO / DID THE LEARNER / √ / X
SPECIFIC OUTCOME 1: Verify the details of the request.
1 / Did the learner confirm the statement details with the customer according to the bank's guidelines i.e. statement format, frequency and date?
SPECIFIC OUTCOME 2: Produce the statement.
2 / Did the learner sign-on to the correct system?
3 / Did the learner access the right customer's details?
4 / Did the learner access/enter the right account number, IBT number?
5 / Did the learner access the right system?
6 / Did the learner print the right statement information?
The learner must achieve a tick in ALL of the questions in order to be rated at COMPETENT / C / NYC
RESULT FOR SECTION 2(For Assessor Use Only)

Section 3: PRODUCT SAMPLE

Introduction:

The Product Sample represents physical evidence or proof of work completed. You will be required to submit actual evidence of work completed in full. This evidence provides your assessor with material proof of completed work activities required for this assessment. It may be a system generated print-out or a customer’s statement or a copy of an ID document, or it may be a number of documents that would normally be collected as proof of a finished task for filing or data capturing.

(For Assessor Use Only)

SECTION 3: PRODUCT SAMPLE CHECKLIST

QUESTION NO / DID THE LEARNER / √ / X
SPECIFIC OUTCOME 2: Produce the statement.
1 / Did the learner print out the statement received for a cheque or loan account, customer signature and ID as per statement control sheet 00142256?
2 / Did the learner print out the Statement request form – 00029023, and Authority to hand over statement to 3rd party form – 00047979?
The learner must achieve a tick in ALL of the questions to be rated at COMPETENT / C / NYC
RESULT FOR SECTION 3(For Assessor Use Only)

Final version – August 2004

Unit Standard SAQA 7115 – Produce copies of bank statements on the customer’s behalf

ASSESSOR COMMENTS:
ASSESSOR SIGNATURE: DATE:

DECLARATION OF AUTHENTICITY

We the undersigned hereby declare that ______has completed all of the specified requirements for assessment against this unit standard.

SIGNED:______

LEARNER:______

DESIGNATION:______

DATE:______

SIGNED:______

LINE SUPERVISOR:______

DESIGNATION:______

DATE:______

SIGNED:______

ASSESSOR:______

DESIGNATION:______

DATE:______

Final version – August 2004