Vendor Response Table
# / Area / Description / Y/N / Notes /1 / General / Hosting and managed services experience with more than three utilities?
2 / More than five years experience with SBS software?
3 / Can provide the business services associated with remittance, cashiering, bill print and mail and EBPP?
4 / Can provide project team experienced at implementing the SBS application?
5 / Can provide the hardware, software, and services as a managed services package post go-live?
6 / Are partnering with other vendors? (if so, please list and clearly identify what they will be providing; the nature of your business relationship (e.g. strategic partners, etc.) and length of partnership)
7 / Can meet the July 1, 2010 target go-live?
8 / Hosting Management / Servers and storage (installation, management, monitoring, patch management, configuration management)
9 / Network connections (installation, management, monitoring, patch management, configuration management, redundancy through multiple carriers)
10 / Physical security (facility, servers, storage)
11 / Conditioned space
12 / Disaster recovery
13 / Technical consulting services
14 / Security Strategy and Planning
15 / Authentication, Authorization, and Access Control
16 / Network and Systems Platform Infrastructure
17 / Internal Controls Audits
18 / Security Management / Threat and vulnerability detection, implementation, and testing (facility, servers, network, storage)
19 / Technical consulting services
20 / Bandwidth management
21 / Infrastructure Management / WINDOWS
22 / UNIX
23 / Security Monitoring
24 / Intrusion Detection and Prevention
25 / Virtual Private Network (clientless VPN) support
26 / Redundancy and failover (servers, storage, carriers)
27 / High availability
28 / Technical consulting services
29 / Database management
30 / Performance management
31 / Restart, Recovery and Backup
32 / Support and Maintenance
33 / Database Support / Pro-active monitoring and response (SLA based)
34 / Database Administration and Troubleshooting
35 / Incident response administration (SLA / Severity based)
36 / DBMS patch installation
37 / Maintenance and support of monitoring and performance tools
38 / Technical consulting services
39 / Code migration
41 / Library management
42 / Application patch installation
43 / Technical consulting services
44 / SBS Systems Administration
45 / SBS Table maintenance
46 / SBS Application Management / Business analysis for SBS
47 / SBS technical and business consulting services
48 / Coordinating receipt of District input files
49 / Submitting jobs and processes
50 / Monitoring execution of jobs and processes
51 / Reviewing results of jobs and processes and taking appropriate actions
52 / Ensuring distribution of files to District
54 / Technical consulting services
55 / Batch Operations / Application development to address enhancements
56 / Report writing
57 / Query development
58 / Help Desk Support
59 / General support and troubleshooting
60 / Application support and troubleshooting
61 / Software Development / Managing communications, trouble tickets, etc. with software vendors
62 / Can provide report writing development
63 / Application Help Desk / Levels of help desk provided
64 / End user support (e.g. logon, application functionality, “how do you do …”)
Fee Proposal Table
The following should be used as the basis for developing the fee proposal:
· The District has a strong preference for a three year agreement with two optional renewal years.
· Hosting Services and Managed Services do not qualify for reimbursable expenses; all expenses for Hosting Services and Managed Services should be included in VENDOR’S listed service fees.
· Optional Professional Services will qualify for Professional Services Contracts Reimbursable Expense Policy
· For Hosting Services and Managed Services, VENDOR must describe what Service Level (“SL”) they are proposing for the listed fee.
# / Group / Item / Unit Price / Timeframe / Extended Price /1 / Implementation Project Costs /
2 / Task 1 Requirements Analysis / Review Stormwater Billing, Business, Finance, and Data Requirements /
3 / Review SBS Configuration /
4 / Conduct workshop on proposed software and its usage /
5 / Define “To Be” Business Processes /
6 / Define System Architecture /
7 / Assess & Define Task 2 Implementation Scope of Work /
8 / Develop Cost Proposal & Task 2 Implementation Work Plan /
9 / Project Management and Administration /
10 / Other /
11 /
12 / Subtotal /
13 / Task 2 Implementation / Define System Integration Requirements /
14 / Define Reporting Requirements /
15 / Configure system /
16 / Define Configuration Requirements /
17 / Customer Account Configuration /
18 / Stormwater Rate Configuration /
19 / Billing and Financial Configuration /
20 / Account Collection Configuration: /
21 / Prepare, load, and maintain data /
22 / Add New Stormwater Only Customers into SBS /
23 / Load Stormwater Billing Data Load into SBS /
24 / Stormwater Customer Data Maintenance /
25 / Interface to (other than GIS) District software and systems /
26 / Test the overall system (including integrated, end to end, performance, and acceptance) /
27 / Provide change management services to assist the District staff to utilize the new system /
28 / Training – District Staff /
29 / Documentation /
30 / Go-live with system /
31 / Project Management and Administration /
32 / Plan for Task 3 Support Statement of Work /
33 / Other /
34 /
35 / Subtotal /
36 / Task 3 Project Management and Administration / Project Management /
37 / Other /
38 /
39 / Subtotal /
40 /
41 /
42 /
43 /
44 / Implementation Cost Summary / Task 1 Requirements Analysis /
45 / Task 2 Implementation /
46 / Task 3 Project Management and Administration /
47 / Hosting, Managed Services during Project /
48 / Other /
49 /
50 / Subtotal /
51 /
52 / Licensing costs / Indicate if there are any software license costs associated with the implementation or on an ongoing basis. List each licensed item, description, and cost information. Indicate if it is a one-time or recurring charge. If there is an annual maintenance fee, indicate the amount as an individual line item. /
53 / Other /
54 /
55 / Subtotal /
56 /
57 /
58 / Task 4 Ongoing Support /
59 / Hosting Support / Managed services including batch operations, monitoring, problem resolution /
60 / Hosting costs /
61 / Other /
62 / Subtotal /
63 /
64 / Application support / Application support /
65 / Help Desk – End User (e.g. CSR’s) /
66 / Help Desk – Query and Report Developers /
67 / Other /
68 /
69 / Subtotal /
70 /
71 / Business Support / Remittance processing /
72 / Billing /
73 / Bill print, fold, insert, and mail /
74 / Remittance processing /
75 / EBPP /
76 / Cashiering /
77 / Rate and table maintenance /
78 / Other /
79 /
80 / Subtotal /
81 /
82 / Optional Services /
83 / Hosting / High availability and failover /
84 / Development / Programming services (e.g. Query Writing, Report Writing) /
85 / Other / List other services that Vendor offers and believes the District may be interested in /