Address: AlAsmakh Residents AZZA ZARROUG Cell: 55285570
AlSadd 1

Dear Hiring Manager,

It is my pleasure to express interest in the open position within your team. My ten years of financial services, which include more than four years of Audit and Audit skills experience, and my background in process improvement and project management provide the skills to be an asset within your team.

Early in my career, I had several opportunities to lead and/or participate in many different projects, including inheriting new processes to my department. Recently, I had the opportunity to learn and implement LEAN management methodologies to improve process inefficiencies. This ignited my interest in workflow management and process improvement strategies to reduce inefficiencies and reduce risks. I am intuitively analytical and believe that transformed into strong strategic analysis skills. This combination of core competencies provides a systematic approach to diagnosing problems, identifying risks, and developing well-rounded solutions within very intricate processes.

As an associate within Wells Fargo’s rigorous Accelerated Management Program, I’ve completed several rotations within various loan operations teams and managed workflows for different processes. I have management experience leading teams ranging from 10 – 26 team members. In addition, my background includes foundational knowledge within loan origination, credit and servicing.

As a member with your team, you will receive a proactive leader who possesses an unyielding focus on execution and specializes in achieving results for its clients. I am currently available at Qatar until January 20, 2016 and I welcome the opportunity to personally discuss the value I may offer in this role. Thank you for considering my application and I look forward to speaking with you.

Best Regards,

Azza Zarroug

PROFILE

Over ten years professional experience in financial services. More than Four years Audit and Audit skills experience. Six years management and leadership experience with proven success in managing and supervising simultaneous projects. Results-focused professional: with a unique ability toward identifying process risks and deficiencies and deriving alternative solutions. Skilled teacher and trainer; able to inspire and motivate the team. Strong coach dedicated to developing team members to premiere performance. Other qualities include:

Address: AlAsmakh Residents AZZA ZARROUG Cell: 55285570
AlSadd 1

·  Strategic initiative

·  Problem solving

·  Computer Proficiency

·  Bi-lingual: English and Arabic

12500 Marion Lane W #4123 AZZA ZARROUG Cell: (612) 462-1174
Minnetonka, MN 55305

PROFESSIONAL EXPERIENCE

Wells Fargo Home Mortgage July 09 - Oct 16 Senior Auditor Oct 14 - Oct 2016

·  Participated in more than 10 different audit including Cross functional audit, and Model SAP audit

·  Completed Design of Control and Control Effectiveness testing

·  Used different tools and templates to execute Audit work, such as Sample Selection Tool and I &R template

·  Participated in project to standardize and improve documentation

·  Onboarding and Diversity and Inclusion Coach for new hires.

Program Associate Supervisory (Accelerated Management Program) May 12 – Oct 14
A rotational leadership development Program designed to provide variant experiences with different departments leading a team or/and leading a project.

·  Collaborated with Quality Assurance Team to revise audit process for escrow analysis team

·  Identified risks and controls for different processes using the IRAM matrix

·  Mitigated risk by resolving escalated issues cited by Customer Impact Team (CIT)

·  Developed “No Surprises” approach by communicating changes in credit policies and regulations to team members and ensured they received the proper training

·  Assess and created action plans to proactively reduce risks in different processes

·  Maintained and created new partnerships with contract agencies

·  Implemented Lean Methodologies to decrease inefficiencies and reduce customer compliant

·  Led change control process to develop Access Database to track/process 5,000 monthly stale dated checks to improve customer experience and mitigate risk

·  Facilitated interviews and led a project of onboarding 150 new hire

·  Coached team members by creating individual development plans to achieve specialized job functions

·  Led various projects/initiatives for both AM Program and various rotations (Feedback form; website update; newsletter co-editor)

Loan Servicing Specialist 3 & 4 (Default Assignment Department) 2011 – 2012

·  Led a project for testing the e-review and e notary of assignment

·  Collaborated in small projects as business requires, such as validating new procedures

·  Prepared, researched, and endorsed documents related to foreclosures

Loan Servicing Specialist 1 & 2 (New Loan Management Department) 2009 – 2011

·  Served as a team lead and hosted monthly meetings to brainstorm ideas and discuss issues

·  Created, presented, and implemented processes and procedures through problem solving and collaboration with other departments

·  Trained new staff and mentored performance improvement for existing staff

North Memorial Medical Center Nov 04 – Jan 13

Dietetic Assistant –Diet Tech.:

·  Matched the orders in the hospital system with the diet office system

·  Prepared different reports as required

·  Conducted nutritional assessment and nutritional education as needed for patients


University of Minnesota – School of Public Health May 05 – May 08

Field Experience Associate

·  Unified the different forms used for the field experience among 10 different majors

·  Transformed the forms of the field experience from paper forms to online forms

·  Gained legal approval to accept field experience forms online

·  Created a field experience web site

·  Organized events for the previous field Experience scholar to present for students


Pro-Staff During 2001 - 2004
Wells Fargo Home Mortgage

Worked couple assignments (18 months each): Collateral Review; Misapplied Funds; Reconciliation; Government Insurance

·  Researched and corrected misapplied funds

·  Reconciled checks totaling over million

·  Procure missing documents to ensure files are compliance with HUD requirements

Adventists Development and Relief Agency, Sudan April 96 – Nov 2000 Health and Nutrition Supervisor then Health and Nutrition Field Officer

·  Maintained and created relations with different partners’ agencies

·  Ensured partners’ compliance with our organization policies and regulations

·  Strategized problem solving plans to ensure compliance of partners’ agencies

·  Supervised and coordinated the activities of over 26 staff

·  Created emergencies plan with different partners in the field

·  Developed health and nutrition training materials and conducted training of trainee

EDUCATION& CERTIFICATES

·  University of Minnesota, MN: School of Public Health; MPH (Master Degree in Public Health Nutrition Epidemiology, with global health concentration), GPA 3.63

·  Ahfad University for Women, Omdurman, Sudan: Bachelor – Food Science and Nutrition, GPA: 3.89

·  HACCP Manager Certification: February, 2014

·  Food Safety Manager: January, 2014