Job Title: Tuition Fee ServicesAssistant

School/Department: Tuition Fee Services –Financial Operations

Salary:£17,210- £20,400per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.

Job Family and Level:Administrative, Professional & Managerial Level 2

Contract Status: Part-time, fixed-term This fixed-term post is to cover a short term requirement during a period of restructuring and will therefore cease at the contract end date 31 July 2016.

Hours of Work: Part-time(19 hours per week), Monday to Wednesday inclusive, actual working pattern to be agreed

The Purpose of the New Role:

To assist the Tuition Fee Services Team Leaderswith the task of ensuring the correct and timely receipt of Home/EU Undergraduate tuition fee payments. Maintaining student tuition fee records and providing the first point of contact for tuition fee queries.

Main Responsibilities / % time per year
Receive/Obtain Financial Assessment notifications from SLC.Download SLC position reports. Check and record on tuition fee database thus ensuring correct fee liability rests against student. Download SLC remittance files from designated SLC website and ensure correct payments allocated onto students record. Inform/advise SLC of any fee changes with regards to course transfers, suspensions or withdrawals. / 70%
Assist with Tuition Fee Helpdesk. Timely responses required thus adhering to Financial Operations standards of service. / 10%
Ensure sponsor letters are recorded on student accounts promptly, thus resulting in the correct person being billed in a timely fashion. / 5%
4. / Assist the Tuition Fee Services Manager or Team Leader with checking of various reports. / 10%
5. / Any other duties appropriate to the role and level. / 5%

Knowledge, Skills, Qualifications & Experience:

Essential / Desirable
Education /
  • Educated to at least GCSE standard (or equivalent qualification) including Mathematics and English.

Knowledge/Skills/Training /
  • Experience of working in Finance using Finance related systems.
  • Excellent IT skills with knowledge of Microsoft Office systems (Word, Excel, Access)and Outlook.
  • Excellent level of numeracy and literacy skills.
  • Excellent organisational skills with the ability to work accurately under pressure in order to meet strict deadlines.
  • Knowledge of Higher Education
  • Knowledge of Higher Education Funding with regards Student Support
  • Agresso

Experience /
  • Working in a Finance/Accounting environment, preferably with exposure in a customer focussed operation.
  • Database input and retrieval is essential.
  • Confident telephone manner.
  • Experience of working in a University Finance environment.
  • Previous work in the Student Loan Companyfield.

Other /
  • Must show flexibility to assisting with team tasks when priorities demand.
  • Excellent communication and interpersonal skills, together with the ability to work flexibly and as part of a team.

Decision Making

i)taken independently by the role holder;

  1. Resolution of basic queries
  2. Prioritisation and organisation of work.

ii)taken in collaboration with others;

  1. Circumstances where a student has an individual request outside of normal procedure.
  2. Referring students if they are experiencing financial difficulties.
  3. Whether a student is entitled to a refund of tuition fees when it is outside jurisdictions.
  4. Whether a student can defer payment of fees.

iii)referred to the appropriate line manager (please name) by the role holder.

Line Manager: J.Gallagher, Tuition Fee Services Manager

  1. Customer complaints from customer should be referred above.
  2. Any complicated student accounts that require in depth knowledge.
  3. Issues that could potentially set University precedence or result in interdepartmental conflict.

Scope of the Role

The Tuition Fee Services Team work towards the same general aim – however, within this framework each team member has key individual tasks.

Home/EU Undergraduate Students have the ability to apply to Student Finance and choose to ‘defer to loan’ their tuition fees thus repaying them after graduating. Whilst there are other duties within this role, the main function is to ensure the receiving and correct loading of information received from The Student Loan Company. It is important to ensure that where ‘defer to loan’ has been authorised, that students are no longer billed personally.

Informal enquiries may be addressed to Miss Anita Marriott Email: . Please note that applications sent directly to this Email address will not be accepted.