Proposal Number: 201400207
ATTACHMENT C: VENDOR QUESTION RESPONSES
The electronic copy of ATTACHMENT C: VENDOR QUESTION RESPONSES shall be submitted in Microsoft Word format and shall not be password protected by the Vendor.
Vendors should keep responses straightforward and to the point and should not include generic marketing materials.Vendor responses in ATTACHMENT C: VENDOR QUESTION RESPONSES should not exceed 20 pages in length. Examples of potential reports provided in response to question 2.4 do not count toward the 20-page maximum length.
1.SERVICE AND VALUE
Q1.1The Vendor shall provide an Electronic Copy of Proposed Catalog of items the Vendor proposes to make available for purchase. Please describe the extent of coverage the included Electronic Copy of Proposed Catalog provides for MRO supplies and equipment as defined in APPENDIX A: MRO RFP SCOPE DETAILS.
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Q1.2The Vendor shall designate a dedicated account manager to the State of NC. Describe the role that the account manager will play in management of the relationship and the Contract. The Vendor shall also provide access to a toll-free help desk that will be available to Buyers from 8:00 AM (ET) to 5:00 PM (ET) Monday through Friday. Please describe the services that would be provided by the account manager and the toll-free help desk.
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Q1.3The Vendor shall provide inside or dock delivery of orders at no cost to Buyers within 3 business days from the placement of order or 3 business days from the receipt of a Purchase Order (whichever one is sooner) for at least 95% of orders received. Please describe how your company will meet this requirement.
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Q1.4The Vendor shall notify Buyers if an item is back-ordered and when the back-ordered item will be available for delivery. Please describe how your company will meet this requirements.
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Q1.5The Vendor shall provide Buyers Contract pricing regardless of how the order is placed, including goods purchased via catalog, online, in-store, by phone, or other purchasing method.Please describe the process your company will use to ensure Buyers receive Contract pricing when purchasing contracted items, regardless of how the order is placed.
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Q1.6Please describe how your company would support the State in achieving additional cost savings and efficiencies over the duration of the Contract.
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2.TECHNOLOGY AND REPORTING
Q2.1The Vendor shall be able to accept purchase orders electronically from Buyers. Describe in detail your company's capabilities and process that would meet this requirement.
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Q2.2TheVendor shall provide access to Buyers to an online punch-out catalog that includes at least all Contracted items within 30 days of Contract award. Describe your company's current punch-out catalog capabilitiesand how your company will meet this requirement.
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Q2.3Please describeyour company’s capabilities and willingness to implement one or more of the following punch-out catalog functionalities: (1) block visibility by Buyers to non-Contract catalog items, (2) provide an indicator to the Buyer that an item is off/on Contract when viewing a catalog item, (3) provide an indicator to the Buyer when viewing a catalog item that the item is a Core List Item,and/or (4) featuring Core List Items over other items when providing search returns.
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Q2.4The Vendor shall provide Quarterly Management Reports to the designated Contract Manager and other ad / hoc reports to the designated Contract Manager and / or Buyers as described in Section4.8 REPORTING. Please describe how your company intends to meet this requirement and provide examples of potential reports as a supplement to your Technical Proposal.
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3.PAST PERFORMANCE AND REFERENCES
Q3.1Provide three current or past customers within the last five (5) years which are similar in size and complexity to the State of North Carolina.Vendor shall provide the following information for each of the three customers:
- Name of Customer
- Duration of customer contract/relationship
- Name of Customer Contact
- Telephone of Customer Contact
- Email Address of Customer Contact
- Description of services and products provided
- Any lessons learned from customer experience
The State reserves the right to contact any provided references and/or contact any known public sector clients of the Vendor.
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Q3.2Describe your company's relevant experience in working with additional government customers in the last 5 years. In your description, provide examples of such customers with a general description of goods and/or services provided, some indicator of the size of the customer, and if the example provided is still a customer
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RFP-201400207 – ATTACHMENT C: Vendor Question Responses Page 1 of 3
Rev. 2/2014