Friendly settlement with a customer
Certain situations may give rise to conflicts, and you often may reach an agreement with a customer to ensure his satisfaction, without necessarily admitting to the validity of his request or claim. When such is the case, it is to your advantage to record everything in writing in order to avoid, in particular, having the customer come back in the future for the same reasons, or having him say that he is dissatisfied with the settlement that was initially agreed upon. The following standard letter is intended for this type of situation.
Friendly agreement
with a customer
I, (name of the customer), residing at
acknowledge that my dealer has, without any admission of responsibility, agreed to pay me the sum of $ (or specify any type of arrangement, other than monetary, ex.: you offer free of charge one or more additional accessories having a retail value of $xxx,) in relation to (please specify the content of the customer’s demand(s)).
In light of this agreement, I release
(name of your dealership) from any claim, demand, action or recourse, past, present or future, concerning my vehicle (describe the vehicle) year
in relation to the aforementioned events.
I declare that I understand the terms and conditions of this agreement.
AND I HAVE SIGNED AT ,
ON THIS
(Customer)
(Witness)