PREPARATION FOR ADVERSE WEATHER CONDITIONS.

ADVERSE WEATHER TEAM

W Campbell
(LEAD PERSON) / / Ext:8178
S McCambridge / / Ext:8037
J Merrick / / Ext:8038
I Clayton / / Ext:8112
G. Ronald / / Ext:8175
M Worthington / / Ext:8036
P Webb / / Ext:8043

MONITORING WEATHER CONDITIONS

A dedicated person/persons within Repairs and Maintenanceis to monitor any adverse weather warnings.

The UK Met Office issues warnings to the public in order for residents to prepare and protect themselves against the consequences of a severe weather event.

Severe weather warnings are issued when the following conditions are expected:

  • Severe gales
  • Heavy snow
  • Heavy rain
  • Dense fog
  • Freezing rain/widespread icy roads

To view any warnings, click here: http://www.metoffice.gov.uk/public/weather/warnings/?regionName=uk

Met Office:

http://www.metoffice.gov.uk/weather/uk/

All weather warnings within the North West to be forward to Exec and Management Teams.

Contacts:

Wayne Campbell / / 0161 686 8178 / 07545317892
James Eccles / / 0161 686 8168 / 07787105612
Ian Smith / / 0161 686 8157 / 07787704412

AGREED MESSAGE

Dependent on the weather the Key Teamis to agree a message to all SixTown staff. The message needs to be clear and consistent and include guidance on:

  • Is the building open?
  • Reporting arrangements
  • Use of flexi / annual leave
  • Are all staff expected to come in?
  • If home working is agreed, what outcomes are expected?

Agree message to be cascaded to all managers and put on Intranet site.

Managers are to inform staff and give details of how updates can be obtained. Make arrangements for key staff to get in through car sharing, public transport or arrangements for picking staff up.

One point of contact within each section for all staff phoning in.

Key holder details:

Cleaner

Gail Horsfield

58 Cateaton St

Bury

Lancs

BL95AW

Home phone: 0161 797 4727

In the case of other emergency situations please revert to the High Level Business Continuity Plan which is also on the STH intranet

COMMUNICATION

Communication to staff

The Six Town Housing intranet site is to be updated giving alerts. It should give a clear message to staff on what is expected and give contact details, show weather conditions and give an update on the situation regarding public transport. To be updated regularly.

Contact details for key staff are to be held by each Business Manager/Line Manager.

GMPTE UPDATE INFORMATION

GMPTE headquarters
2 Piccadilly Place
Manchester
M1 3BG

Tel: 0161 244 1000 (9am - 5pm, Monday to Friday)

Traveline
For all your journey planning question, from bus, train and Metrolink tram times to service disruptions and ticketing.

Tel: 0871 200 2233 (7am to 8pm, Monday to Friday, and 8am to 8pm at weekends and bank holidays)

Communication to customers

Communications to be agreed by the Adverse Weather Team and sent by Wayne Campbell to Richard Eden who will update the Website/ Twitter and Facebook. In Richard’s absence Danielle Pearce and Kay Howard have editing rights for the Website and social media sites.

Signs are to be displayed on the doors of Reception advising if any services are not available.

Communication to Board Members

Communications to be agreed by the Adverse Weather Team and sent by Wayne Campbell to Julia Shepherd who will update Board Members accordingly.

Communication to Bury Council

Communications to be agreed by the Adverse Weather Team and sent by Wayne Campbell to David Hipkiss (Risk & Special Projects Manager) within the Council.

David’s contact details are:

Telephone Number: 0161 253 6677

Email address:

KEY MESSAGE

Where Six Town Housing buildings are open, staff are expected to make every effort to attend work and should not assume that early morning travel disruptions will continue throughout the day. Staff should, therefore make continued efforts to check weather and transport information in order to try to attend work where it is safe and possible to do so.

If staff are unable to attend work at their normal start time because of poor weather conditions they should telephone their line manager as soon as possible to advise them of the situation. Where there are exceptional circumstances and staff are unable to travel to work due to continued bad weather and transport difficulties they should discuss this with their Line Manager and agree whether the time should be taken as Annual Leave or Flexi Time.

In these circumstances, managers should allow flexibility in relation to the amount of debit that an employee may accrue and carry over. If staff are not on flexi time they should discuss and agree with theirLine Manager arrangements for making the time back. Any working arrangements not covered by the above must be discussed and agreed by your manager.

WORKING FROM HOME PROCEDURE

  • Anyone wishing to work from home must discuss and agree this with their Line Manager and must have adequate facilities and work to be able to work from home. Managers may request evidence of the work to be carried out before approving working from home.
  • Before granting permission for working from home or Annual Leave/ Flexi the manager should take account of wider Organisational needs.

EMERGENCY PLAN LIST OF KEY STAFF WITHIN STH

Please see the HR Team who now hold the Emergency Contact List.

Wayne Campbell will also hold a copy of key contact details for Business Managers.

PRIORITISING BUSINESS AREAS.

  • Six Town Housing building being opened.
  • Emergency Repairs.
  • Rent Income/Court cases for Rents / ASB.
  • Vulnerable customers.
  • Contact centre for customers and staff.
  • Customer Neighbourhood services.

WITHIN 30 MINUTES OF OPENING

Lead Person to liaise with Business Managers

  • To ascertain service provision for all prioritised business areas
  • Any problems in providing key services.
  • To report back to the Adverse WeatherTeam.
  • Information to be updated on the Website and Intranet site.
  • All staff to be contacted with key messages via email, text or phone.

WITHIN ONE HOUR OF OPENING

Lead Person to liaise with Business Managers

  • To ascertain service provision forSix Town Housing business areas, partner organisations and suppliers.
  • Any problems in providing services within Six Town Housing.
  • To communicate back to Adverse WeatherTeam.

TWO HOURLY UPDATES

Regular operational updates to be provided to consider options including revising priorities. In the case of snow and ice this may include the gritting of walkways around the STH buildings. This will be organised by Mark Foster.