Building 9 Room 109 West Campus

LODGING MANAGEMENT

HFT2254

A3COLLEGECREDITHOURCOURSE SESSION1 Fall2017

PROFESSORJESSICA KORNEGAY

Tuesdays-6:00pm-8:50pm

Building 9 Room 109 West Campus

TELEPHONE (910) 463-8387

LODGINGMANAGEMENTHFT2254

COURSEDESCRIPTION

ThiscourseisdesignedtoacquaintthestudentwithLodging Management. Thecourse encompassestheoryplusclassroomcomputerizedpropertymanagementsystemexercisesand simulationsincludingreservations,arrival,anddepartureofguests,nightauditreportsand proceduresforyieldmanagement,exceptionhandlingandreporting.

CreditHour

3Hours

Requiredtext:Foundations of Lodging Management,Hayes,2thedition,2012.PrenticeHallInc. ISBN#0-13-205967-3. ComputerProgramInn-Time.

CourseOrganization

Thiscourseisdividedinto4categorieswhichwillcompriseyourfinalgrade. Thecategoriesand theirworthinrelationtothefinalgradeareasfollows.

Participation10%

Tests40%

Quizzes15%

Simulations/Class Proj.15%

FinalExam20%

GradeScale:

90-100%A

80-89%B

70-79%c

60-69%D

0-59%F

Attendance:

Punctualandregularattendanceismandatoryinthiscourse.Studentsareresponsibleforallmaterialcoveredin class.Valencia'sattendancepolicyisthatastudentwillbepresentforallclassmeetings.

Attendancewillaccount towards the 10%ofthecoursegrade. Asidefrombeingrequiredtoactivelyparticipateinclassand beapositiveinfluenceontherestofthestudents,youwillbegradedonyourattendanceinthefollowingmanner:

0-2 / absences / =100%fortheattendancegrade
3-3+ / absences / =0%fortheattendancegrade,resultinginareductionofonelettergrade
4+ / absences / =0%forattendance,resultinginpossiblewithdraworanFinthecourse

Twopartialattendancesarecountedasanabsence;e.g.twotardydaysequalsoneabsence. Apartialattendanceis definedasarrivingtardy,leavingearly,ornotbeinganactiveparticipantintheclasssession. Leavingafteratestis countedasfullabsence. Therearenoexcusedabsencesfromthisclass. The professor reservestherighttowithdraworfaila studentduetoexcessiveabsences,normallyviewedas4ormore.

Make-upExams:

Make-upexamswillonlybegiveninemergencysituationsprovidedtheinstructorisnotifiedinadvance(priorto theabsence). Uponapprovalofyourabsence,theexamwillbeplacedinthetestingcenter. Examsmustbemade upbeforethenextclassmeeting. Anytestmissedwillhaveanadverseeffectonyourgrade,andmake-uptestwill notbegivenunlessapprovedbytheprofessorpriortothedateofthescheduledtest.Proofofabsenceisrequired formake-upexams.

HomeworkandQuizzes:

Homeworkandquizzescannotbemadeup. If astudentisabsent,itishis/herresponsibilitytocontactaclass member,obtaintheassignmentandcometothenextclassmeetingprepared.If astudentisabsentthedayofaquiz, theywillreceiveazero.Lateprojectswillbepenalized5pointseachcalendardaylate.

AcademicHonesty:

Eachstudentisexpectedtodohisorherownwork,unlessotherwisespecified. Cheatingwillnotbetoleratedand willresultinanautomatic"zero"onthatexamorassignment.

Forobviousreasons,cellphoneswillnotbepermittedtobeusedascalculatorsorforanyotherreasonsduring exams.Anyoneaccessingtheirphoneduringanexamwillreceiveanautomaticzeroforthatexam.Traditional calculatorswillbepermitted,sopleasebringoneifneeded.Nosharingcalculatorswithfellowclassmates.If a studentdoesnothaveacalculatorheorshemayuseapieceofscrappaperforanycalculations.

Studentsmaynotleavetheclassroomforanyreasonduringexams.

StudentTechnologyintheClassroom:

Iunderstandtherearemanygoodreasonstohavelaptops,mobilephones,andotherwirelesscommunication devices. Manyofushaveworkandfamilyresponsibilitiesthatsometimescannotwaituntiltheendofclass.

Recognizingthatitmaybenecessaryonoccasiontocommunicatewithothersduringclass,pleasedonottext, email,surf, talk,oranythingelsewhileclassisinsession.Feelfreetoleavetheclassroomforamomenttotake careofanynecessarycommunications.If Ifind thatyouare"surfingtheweb"andarenotengagedintheclassImay askyoutoputyourelectronicdeviceawayfortheremainderoftheclasssessionand/orsemester.

AcademicAccommodations:

"StudentswithdisabilitieswhoqualifyforacademicaccommodationsmustprovidealetterfromtheOfficeforStudentswithDisabilities(OSD)anddiscussspecificneedswiththeprofessor,preferablyduringthefirsttwo weeksofclass. TheOfficeforStudentswithDisabilitiesdeterminesaccommodationsbasedonappropriate documentationofdisabilities(WestCampusSSB102,ext.1523)."

StudentAssistanceProgram:

ValenciaCollegeisinterestedinmakingsureallourstudentshavearewardingandsuccessfulcollegeexperience. Tothatpurpose,Valenciastudentscangetimmediatehelpwithissuesdealingwithstress,anxiety,depression, adjustmentdifficulties,substanceabuse,timemanagementaswellasrelationshipproblemsdealingwithschool, homeorwork BayCareBehavioralHealthStudentAssistanceprogram(SAP)servicesarefreetoallValencia studentsandavailable24hoursadaybycalling(800)878-5470. Thisnumberisalsolocatedonthebackofyour ValenciaStudentID.Freefacetofacecounselingisalsoavailable.

WithdrawalPolicy:

ThewithdrawalpolicydateforthesemesterisNov13th. If astudentwithdrawalsbeforethedate,theywill receivea"W". Afterthisdate,thegradeassignedwillbebasedonthestudent'sacademicachievementinclassand theactualworkcompleted.

ExtraCreditPolicy:

ExtraCreditassignments,ifoffered,willbedesignedtoextendthemateriallearnedinclass. Extra

credit will always extendedtotheentireclass. Duedatesforextracreditwillbestrictlyenforced. Lateextracreditwillreceivenocredit.

InstitutionalCoreCompetencies:

ThefollowingValenciaStudentCompetencieswillbereinforcedthroughouttheentirecourse:

THINK-Analyzedata,ideas,patterns,principles,andperspectivesemployingfacts,formulasandproceduresof thediscipline.

VALUE-Distinguishamongpersonal,ethical,aesthetic,cultural,andscientificvaluesevaluatingyourownandothersvaluesfromaglobalperspectiveintheprocessoflearningthediscipline.

COMMUNICATE-Identifyyourownstrengthsandneedforimprovementasacommunicatoremploying methods ofcommunicationappropriatetoyouraudienceandpurposefullyevaluatetheeffectivenessofyourown andotherscommunication.

ACT-Applydisciplinaryknowledge,skills,andvaluestoeducationalandcareergoalsactingeffectivelyand appropriatelyinvariouspersonalandprofessional settingsrespondingalsotochangingcircumstances.

Disclaimer:

Changesinthissyllabus,schedule,andorcollegepolicymaybemadeatanytimeduringthecourseperinstructor discretion. Studentsareresponsibleforstayingabreastofthesechanges.

LODGING MANAGEMENT
HFT2254
CourseSchedule
Text / Quiz
Week / Date / AssignmentTopic / Chapters\ / Test
1 / 8/29 / Syllabus /TraditionalHotelIndustry / Ch.1
2 / 9/5 / Structure of Lodging Industry / Ch.2
3 / 9/12 / Guest Service in the Lodging Industry / Ch.3
4 / 9/19 / Managing Lodging Operations / Ch.4
5 / 9/26 / Staffing the Lodging Operations / Ch.5 / TEST 1
6 / 10/3 / The Front Office Department / Ch.6
7 / 10/10 / The Sales and Marketing Dep. / Ch.7
8 / 10/17 / The Housekeeping Department / Ch.8
9 / 10/24 / The Maintenance Department / Ch.9 / TEST 2
10 / 10/31 / Food Service and Meeting Management in Limited Service Hotels/ Start Sim. & Project / Ch.10
1111/7 / Food and Beverage Ops.: Full Service Hotels / Ch.11
12 / 11/14 / Hotel Accounting / Ch.12 / TEST 3
13 / 11/22 / Safety and Security &Careers in the Lodging Industry/ Add Simulation / Ch.13 & Ch.14
14 / 11/28 / Final Simulation/ Project Presentations/ Final Review Part 1 / TEST 4
15 / 12/5 / Final Review/ Potluck
16 / 12/12 / Final Exam