ALS Association Greater Philadelphia Chapter: IT Support Specialist – FT Entry Level
The ALS Association Greater Philadelphia Chapter is looking for an individual who will interact with staff to provide technical support to end-users on hardware and software issues along with assisting in IT projects as needed. This is a full-time entry-level position.

Specific Duties and Responsibilitiesinclude the following. Other duties may be assigned.

  1. Provides in-house expertise and technical support to end-users on database and software-related issues, as well as hardware and connectivity issues: Identifies, researches, and resolves technical problems, working with outside vendors/technical support as needed, and documents, tracks and monitors problems to ensure a timely resolution.
  1. Produces informational and analytical reports when needed and data retrievals for the staff, using data from the Raiser’s Edge, Sphere and Net Community.
  2. Utilizes SharePoint to maintain a calendar and associated documentation for all events, appeals and informational mailings. Assures accurate data is received from appropriate departments in a timely manner.
  3. Providesback-up support to the IT Manager in supporting the company’s network and infrastructure.
  4. Develops and implements policies and procedures for maintaining information related to IT process. Upholds a consistent system of documenting in a detailed and timely manner, all processes and steps.
  5. Assist with IT projects as needed.
  6. Other duties as required and assigned/approved by the IT Manager.

Experience
* Windows 7, 8 and 10; Office 2010: 3+ years
* SharePoint
* Blackbaud Raiser’s Edge experience a plus
* PaperSave Application experience a plus

The successful candidate will:
* Have the ability to multitask
* Be an independent problem solver
* Have patience and the ability to work with others at all skill levels
* Be able to communicate clearly
* Have the ability to learn quickly and adopt diverse technologies
* Be dedicated to the Organization’s mission

Resumes should be submitted with a cover letter and should include a brief description of why you would be a good fit for this position. Cover letter should include salary requirements.

RESUMES WITHOUT A COVER LETTER WILL NOT BE CONSIDERED.

If your qualifications fit any of our current position needs, we will contact you directly to arrange a personal interview. In the event you are not selected, your resume will be kept on file for one year should another position open up that you would be a fit for.

The ALS Association, 321 Norristown Road, Suite 260, Ambler, PA 19002

or email to

No phone calls please.

EOE

1/4/2011