Victoria Proudlock ++++++++++++++++++++++

10 Larkspur Court, Etherley Dene, Bishop Auckland, DL14 0TW.

Tel : 01388 607344 Mob: 07903680357.

E-mail

DOB 31-3-1961

Personal Profile

I have a confident personality with excellent interpersonal skills and the ability to communicate with people at all levels. Motivated and results driven and with more than seventeen years in a managerial role, I have proved myself to be a very good team leader, being the driving force supporting colleagues in tasks and assignments whilst showing consideration to others. A very hard worker who always achieves set goals and targets to the best of my ability. I remain focussed and committed to achieve anything I put my mind to. I am a very quick learner and enjoy putting new skills to use. I am continually learning and growing, believing that to get the best from people you must be fair and approachable and as a good Manager, able to listen and assess situations as they arise. With extensive experience in retail and sales I believe I have the knowledge to maximise any business to its full potential.

Professional Experience

*Senior Residential Manager at Urban Base October 2016-present

*Responsible for dealing with high end properties on a daily basis. The nature of the business and clients requires a high level of confidentiality. Managing a team of professionals in a busy Town centre location, duties on a daily basis include:

*Hold morning meetings to discuss diary management, previous day’s business and the day ahead. Delegate tasks to colleagues, organise cost and time effective appointments where necessary. Open forum to discuss any issues, ideas.

*Liaise with other professionals such as Solicitors and Surveyors.

* Develop and organise any training/coaching with staff as necessary.

*Using internet, press, property portals and Government websites to keep up with current legislation changes and implement accordingly. Share best practice and compliance requirements with staff in accordance with current guidelines.

*Raise awareness of health and safety issues as required, making sure all staff are up to date. Check appliances in Branch and tested and checked when required and all other aspects of staff safety adhered to including personal safety when on external appointments.

*Carry out risk assessment on a weekly basis with file sampling and auditing.

* Attend monthly directors meeting to review business, individual performances, marketing strategies’ and forward planning.

* Approve and input staff expenditure including commission and expenses.

* Undertaking performance management when necessary and implementing any training where deemed appropriate.

*Roll out new procedures to colleagues and support where necessary.

* Provide weekly and monthly report to Director, providing clarity on branch and staff performance, highlighting areas that may need attention and also any outstanding achievements by members of staff.

* Monthly one to one reviews with staff members, addressing any issues or concerns, tracking career development in accordance with their own goals and expectations, providing support and guidance where appropriate.

Senior Negotiator/Valuer at Lifestyle Property May 2013 – October 2016

Assisting the owner to improve and expand current business.

  • Carrying out property valuations, creating marketing details in line with PMA legislations.
  • Responsible for day-to-day aspects of running a busy town centre office, including liaising with vendors, solicitors, landlords and tenants.
  • Keeping up to date with new legislations and practices and rolling out to other members of staff.
  • Taking full responsibility for business in owner’s absence.
  • Taking responsibility for branch profit and loss and implementing cost effective practices throughout.

Branch Manager Surtees Sales and Lettings. Jan 2012 – March 2013

  • To drive and improve a new business across all areas of sales and lettings, sourcing new clients and building a good reputation ensuring repeat business.
  • Recruit and manage a small team, coaching and training. Undertaking monthly one to one’s to ensure all goals expectations by both staff member and The Company are being met.
  • Implement new policies to improve business whilst adhering to current legislation. Using media, Government websites and property portals to keep up with legislation changes and implement in a timely manner.
  • To liaise with solicitors and other business professionals on a daily basis keeping a level of professionalism at all times.
  • Taking full control of branch expenditure, analysing profit and loss accounts and delivering action plans where necessary.

(The business closed as the owner passed away)

Estate Agency Partner/Valuer/Lettings Manager.

Your Move /Scott-Collier Taylor. July 2001-December 2011

  • As head of a team of professionals I am responsible for the performance of Lettings Business in a busy Town Centre location.
  • Ensuring the Branch is following company guidelines and policies.
  • Profit & loss accounting, risk management and motivating staff to achieve set goals whilst giving the highest possible level of customer service.
  • Provide coaching and training as necessary. Arrange corporate training days for members of staff.
  • Proactively identify, develop and manage opportunities to grow revenue.
  • To be the escalation point for any issues raised by clients and to resolve issues in a timely and professional manner.

House of Fraser

Darlington March 2002-July2002

  • Responsible for sales in a target driven environment.
  • Maximise sales by cross selling.
  • Cash reconciliation.
  • Stock control.
  • Often left to run the concession alone.
  • To give the highest level of customer service in a major
  • Department Store.

Self-Employed Publican

Bishop Auckland July 1991-December 2001

  • Responsible for the day-to-day running of a busy Public House, Restaurant.
  • Staff recruitment, management and setting staff targets.
  • Accounting, VAT and all legal aspects including Health and Safety.
  • Targeting business opportunities.
  • Promoting and creating a work environment that encourages personal and business growth.

Self employed Shop Owner

Sunderland 1986-1990

  • Owner and Proprietor of busy general dealers off/licence.
  • Ordering of stock.
  • Recruitment of staff, wages, accounting and VAT.
  • Identifying business opportunities
  • Promoting business through advertising and display.

Civil Servant

Durham 1978-1984

  • Working in government Dept
  • Clerical assistant quickly promoted to Clerical Officer
  • Team leader with eight staff
  • Coaching, motivation and mentoring of Colleagues.
  • Processing National Savings
  • Official Secrets Act undertaken
  • Accurate and attention to detail imperative.
  • Worked with the Board on interview techniques and training
  • Member of social club organising events.
  • Youngest person at thetime to ever receive fitted marking to become Executive Officer

Education

  • Peterlee Technical Grammar school 1971-1977
  • 5 GCSE grade C and above.

Other Qualifications

  • Currently studying for National Association of Estate agents Diploma. Three modules passed , studying Law module.
  • Level one-computer skills
  • Health & Hygiene certificate.

References

Available on request.