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Draft ETSI TS 1002 410 V0.0.1 (20054- )
Special Report
Requirements for communications between
citizens and to authorities during whilst emergencies are in progress
Draft ETSI TS 102 410 V0.0.1 (2005- )
21
Reference
DTS/EMTEL-00003DSR/OCG-00013
Keywords
ADDRESSING, AVAILABILITY, EMERGENCY, ID, POWER SUPPLY
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Contents
Contents 3
Intellectual Property Rights 3
Foreword 4
Introduction 4
3 1 Scope 4
2 References 5
3 Definitions and abbreviations 6
3.1 Definitions 6
3.2 Abbreviations 6
4 Description of the communication services 6
4.1 Involved actors and their communication needs 6
4.2 Service features 8
5 Methods of communicating 8
6 User requirements 8
7 Requirements of communication facilities 9
8 Required communications services 11
8.1 General description/provision 11
8.2 Mapping of persons/resources to communications facilities 11
8.3 The need for geographical information 12
8.4 Direct communication modes 12
8.4.1 Direct communication – between individuals 12
8.4.2 Direct communication - by SMS 12
8.5 Communications through 3.party 14
8.5.1 Requirements to an emergency database 17
8.5.2 The role of Community Emergency Centres 19
8.6 Interworking with authority emergency centres. 20
History 21
Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Description of the communication services
Service objectives
Service features
5 Methodes of communicating
6 User requirements
7 Requirements to communication facilities
8 Required communications services 15
6.1 General description/provisions 15
6.2 Mapping of persons/resources to communications facilities 15
6.3 The need for geographical information
6.4 Communication Modes
6.4.1 Direct communication – between individuals
6.4.2 Communications through an emergency center.
6.4.3 Communication through a website (or a bulletin board) 19
6.5 Communcation through an emergency database 21
6.6 Communication through Emergcency Community Centres 24
6.7 Interworking with authority emergency centres. 24
History 25
Intellectual Property Rights 44
Foreword 44
Introduction 44
1 Scope 55
2 References 55
3 Definitions and abbreviations 66
3.1 Definitions 66
3.2 Abbreviations 8887
4 User requirements 8987
5 Requirements to communication facilities 1010108
6 Required services 12121110
6.1 General description/provisions 12121110
6.2 Mapping of persons/resources to communications facilities 12121211
6.3 Communication Modes 13131211
6.3.1 Communications through an operating community emergency center 13131211
6.3.2 Communication through a website (or a bulletin board) 16161211
6.3.3 Communication by SMS (or MMS) messages 16161211
6.4 Use of multimedia 16161211
6.5 Interworking with authority emergency centres. 21211211
History 22221312
Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSISR000314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http://webapp.etsi.org/IPR/home.asp).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSISR000314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document.
Foreword
TO BE COMPLETED BY ETSI SECRETARIAT
This Special Report (SR) Technical Report (TR) has been produced by Advisory Committee Operational Co-ordination Group (OCG).Special Committee EMTEL.
The present document is one of a set of deliverables covering the communication needs of citizens and authorities in emergency situations, as identified below:
SR 002 180: "Requirements for communication of citizens with authorities/organizations in case of distress (emergency call handling)";
SR 002TS 102 181 "Requirements for communication between authorities/organizations during emergencies";
SR 002TS 102 182: "Requirements for communications from authorities/organizations to the citizens during emergencies";
SR 00TS 1022 410: "Requirements for communications between citizens during emergencies".
Introduction
It is envisaged that climatic changes in future will lead to more dramatic weather conditions. On the international scene the European Community also experience a terrorist attacks. Traffic accidents may also take new proportions when happening in dense traffic e.g. on a motorway. In all such cases there might be a need for emergency communication facilities. A diverse set of requirements are already published in 3 first document referred to in the foreword. This document concentrate on means of communication between affected citizen in an emergency situation and may be termed Requirements for Citizens Emergency Communication Facility (CECF)
A state of emergency as such may have coverage of a city, a valley or a district, or it might be more concentrated to a single point (e.g. a piece of a motorway, a city block, etc.).
In the first case we have to take into consideration that the normal infrastructure of in the affected area may be in a very bad state.
In the more confined case, the communication network in the surroundings of the accident may technically be in order, but may experience blocking and overloading due to the increased traffic.
In both cases there might be an urgent need for citizens to learn about the state of relatives and friends (and property); and to coordinate mutual actions.
The present document tries to establish a minimum set of requirements for communications facilities under such circumstances. This also includes recommendations for battery capacity/emergencey power supply for the end-user equipment.
The main scenario covers requirements for a “peaceful” state, where the emergency area is not a scene of conflict (war-like situation or influenced by criminals or terrorist). However safeguards should be taken also to cater for operation also in more hostile situations.
3 1 Scope
The present document gives an overviewaddresses of the requirements for communication facilities among citizens and between citizens and to authorities/organizations, Non Governmental Organisations (NGO)’s and media in the case of emergencies, not including alerting communication. Such communications means shall complement the facilities specified in SR 002 180, SR 002TS 102 181 and SR 002TS 102 182. Although many of the requirements collected from network operators, service providers (e.g. emergency response organizations) and users relate to national public policies and regulation, there are a number of service and technical aspects which are better dealt with on the European level to ensure harmonized access and services. Standardized solutions may foster increased user awareness and better utilisations of the services.
The present document collects refers to practices and implementations alalready established. requirements for EMTEL an, andd gives guidance on how to apply this to EMTELfind the standardization work published or ongoing. The document identifies also the areas needing particular attention from the experts and refers to identified documents in preparation in Standards Development Organizations.
The present document is a collection of itself does not impose any technical, operational, organizational or and regulatory requirements; it is a collection of requirements and recommendations.
The present documentIt is applicable to ETSI technical bodies for the defining of services and specifying technical solutions.
2 References
For the purposes of this Special TechnicalReport Specification (TSSR), the following references apply:
[Applied from SR 002 180]
[1] ETSI TS 102 164: "Services and Protocols for Advanced Networks (SPAN); Emergency Location Protocols".
[2] C(2003)2657: Commission Recommendation of 25th July 2003: "Recommendation on the processing of caller location information in electronic communications networks for the purpose of location-enhanced emergency call services", published on O.J.E.U. L 189/49 the 29.7.2003.
[3] Directive 2002/21/EC on a common regulatory framework for electronic communications networks and services (Framework Directive).
[4] Directive 2002/22/EC on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive).
[5] ETSI EG 202 116: "Human Factors (HF); Guidelines for ICT products and services; Design for All".
[6] ETSI ETR 333: "Human Factors (HF); Text Telephony; Basic user requirements and recommendations".
[7] ITU-T Recommendation V.18: "Operational and interworking requirements for DCEs operating in the text telephone mode".
[8] ETSI ETS 300 381: "Telephony for hearing impaired people; Inductive coupling of telephone earphones to hearing aids".
[9] ETSI ETS 300 488: "Terminal Equipment (TE); Telephony for hearing impaired people; Characteristics of telephone sets that provide additional receiving amplification for the benefit of the hearing impaired".
[10] ETSI TR 102 133: "Human Factors (HF); Access to ICT by young people: issues and guidelines".
[11] ITU-T Recommendation E.115: "Computerized directory assistance".
[12] ETSI TS 123 271: "Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunications System (UMTS); Location Services (LCS); Functional description; Stage 2 (3GPP TS 23.271 version 5.7.0 Release 5)".
[13] CEN/CENELEC Guide 6: "Guidelines for standards developers to address the needs of older persons and persons with disabilities".
[14] ISO/IEC Guide 50: " Safety aspects - Guidelines for child safety".
[15] Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications).
[16] ETSI TS 101 109 (V7.2.0): "Digital cellular telecommunications system (Phase 2+); Universal Geographical Area Description (GAD) (3GPP TS 03.32 version 7.2.0 Release 1998)".
[17] ETSI SR 002 299: "Emergency communications; Collection European Regulatory Principles".
[18] Autumn 2004, Proorject Assignment, Dep of telematicsTelematics -– NTNU: "“Emrergenmcy Telecommunications – Communication among affected citizens"”, Fay Charlotte Loe Pederesen.
3 Definitions and abbreviations
3.1 Definitions
For the purposes of the present document, terms and definitions [given in SR 002 180, SR 002 TS 102 181 and SR 002TS 102 182] apply. In addition the following new definitions are introduced here:
emergency control centre: facilities used by emergency organizations to accept and handle emergency calls.
NOTE: A PSAP (Public Safety Answering Point) forwards emergency calls to the emergency control centres. These centres are normally operated by an authority, but can NGOs (e.g. The Red Cross) may also have it’s own.
authorised services access point: A service access point (physical) that enables authorised (e.g. emergency personnel) to establish secured and prioritised communication links to operation centres on an ad hoc basis through public or private networking facilities.
NOTE: Such points can be utilised e. g. to established base stations/WLAN access points on a temporary basis.
community emergency reception centreer an emergency centreer created to cater for the needs of distressed citizens during an emergency.
NOTE: This centreer will normally cater for welfare, food and shelter as opposed to an authority emergency centreer. which might focus on rescue operations and clearance. It is understood that this is to be considered a physical centreer offering localized services (as opposed to a web contact centreer, see below).
[Editor’s note: Need to distinguish emergency reception centre for the public (providing local aid including communications to outside world) from Emergency information centre (Casualty bureau (UK term))where members of the public can come for information.]
web contact Eemergency web servicecentre er is aA virtual centralized networked information centreserviceer, staffed managed by human agentsemergency authoritiesn which. A web contact center can be contacted through different types of networks with different tterminals. The serive or site may provide voice services (also with “real” persons).
NOTE: This is exploited and reflected in all the different types of services presented (see chapter 86). Three main
types of services should be offered: assisted-, deferred- and self-services.
registration and information functioncentre Centre Function for registration of affected citizens and their searching relatives and for giving information about each other in an emergency database..
emergency database A database to handle large amount of information about distressed persons and items. The database can be widely used within and between organizations and citizens as a coordination mechanism. This database can also be consulted by the authorities.Could be combined with a community emergency centre, a Red Cross emergency control centre or a web contact centre.
Editor’s Note: need to separate Regsitration Centre and Information Centre
citizens emergency communication services A set of resilient features or fallback solutions to be iembedded in exististing communication networks, designed to work, for the benefit of the citizens also in situation of partial network breakdown (caused e.g by overload or power outage or physical damage).
NOTE: One example could be the ability to establish connections in a local area when disconnected from central network nodes which normally control the network.