DEEPTI OHRI
Flat no.309, Silver Estate
Gwalior-474001
Mobile: 8889951000 ~ E-Mail:
Objective
To supplement my theoretical knowledge, learning and experience in the field of insurance & banking with its practical application in your esteemed organization to bring new heights of excellence for organization as well as myself.
PROFESSIONAL EXPERIENCE
[1] Working with Bajaj Allianz Life Insurance Company.Ltd in Gwalior. from September, 2008 till date.
Designation: Assistant Manager (Operations)
Monitoring Operational activities of Base location & attached spoke offices.(Handling 8 locations with team of 16 employees)
Responsibilities:
· Underwriting/ Policy Servicing/ Customer Service/Claims
Monitoring & Ensuring quality underwriting (Scrutiny of forms) at branch level by adhering to AML and KYC guidelines. Ensuring that executives under my locations are coordinating with HUB and HO for timely issuance and completion of cases so that TAT should be met & customer service related issues for timely resolution of customer grievances. Ensuring that the Claims (Death/Health/Survival)process strictly followed in all the branches so that there shouldn't be any delay in customer service.
· Renewals
Monitoring renewal chasing activities of staff & ensuring achievement of given renewal target of base location as well as of spoke offices. Chasing HNI customers & IC's. Launching schemes for IC's & SM's at local level to boost the conversion.
· Finance & Accounts
Monitoring all the financial activities & keeping an eye on all the transactions being done in branches. Verifying & ensuring that all the petty cash expenses & other payments are being done by branches by adhering to DOA (delegation of authority). Verification of reconciliations prepared by divisional accountant. Monitoring & verifying timely deposition of last day collection (Cheque & cash)in bank for all the branches by adhering company guidelines. Also, Monitoring & guiding the executives to coordinate with banks & customers for early clearance of the cheques.
· HR Management / Budgeting
Imparting training sessions for Divisional & Branch Staff and Business Partners. Recruitment and staffing by strictly adhering to the manpower plan. Organizing team meetings for technical and functional issues. Team building and motivation. Assisting new joinees in technical
and functional issues.
· Administration / Statutory & Legal / Audit
Coordinating with Admin & other Departments for various infrastructure issues & statutory and legal compliances. Conducting Quarterly Audits for all locations attached to Division
[2] Worked as a Treasury Officer, (Financial Market Operations) – FX and Money market with Standard Chartered Scope International in Chennai from March 2007 till September 2008
Responsibilities:
· Incoming Confirmations from Interbank customer
Handling of Cash, Tom, Spots, Forwards and Money Market queues. Matching of Counterparty confirmation with our own confirmation and checking for errors in confirmation details as well as sorting out the same. Ensuring currency cut off times are met hence payments are made as per agreed deadlines.
· Phone Confirmation
Liaising with internal and external counterparty by medium of the telephone to obtain
Confirmations. Speedy matching of trades which are still awaiting the swift confirmation message.
Handling queries raised by counterparty regarding incorrect confirmation details, incomplete Settlement Instructions and outstanding trades.
· Routing of Swift Messages
Sending of 399 (free format message) highlighting the discrepancies noticed in the dealt trades
and for unrecognized trades. Checking of MT 300 & 320 received in paper format and tallying the confirmation details with the trades in our system. Performing an inspection of MT 103 & 202 swift messages for determining the payment Instructions of third party & for interbank.
· Scrutiny of Broker Notes
Matching of broker notes with our trade details which are still awaiting confirmation from
Counterparty. End of Day reconciliation between our trade database and broker online system to
Confirm the authenticity of the broker notes.
· MIS Reporting
Producing the Duplicate Deal Report in which a log of possible duplicate deals is generated and
This is cross checked and subsequently the duplicate deals are cancelled ensuring duplicate
payment is not effected. Preparing the Front Office Errors Report which captures the errors committed at the front office Level which do not have any financial loss implications.
PROJECTS
[1] Title : Breaking Country Silos (BCS)
Organization : Standard Chartered.
Duration : 4 months (June 2007 – September 2007)
Responsibilities:
a) A project undertaken to restructure Finance Market Operations making them Process specific
Instead of Country specific thereby ensuring efficient and effective service round the clock.
b) This project also ensures effective load balancing that is work allocation is fair and equal.
[2] Title : Opics Plus
Organization : Standard Chartered
Duration : 5 months (November 2007 – March 2008)
Responsibilities:
a) Making structural and functional changes for better quality and improvement of our deals flow process.
b) Enhancing the speed of the system enabling quicker and faster processing.
c) Looking into the capacity planning and up gradation of current capacity.
ACADEMIA
Ø B.Tech from Beant College of Engineering and Technology, Gurdaspur, Punjab with 66%
Ø XII from R.D Khosla D.A.V Model Senior secondary School, Batala in 2002 with 70%(CBSE)
Ø X from R.D Khosla D.A.V Model Senior secondary School, Batala in 2000 with 71.5%(CBSE)
ADDITIONAL PROFESSIONAL QUALIFICATION
Licentiate from Insurance Institute of India (Mumbai)
COMPUTER PROFICIENCY
Ø Proficient in Windows 2000/NT/XP
Ø Languages known – C++
Ø Undergone Software Testing training for a period of 3 months.
EXTRA CURRICULAR ACTIVITIES/AWARDS
Organizational
Ø Participated in the fashion show held during GTO awards night and also in the inter-departmental cultural event called KFC.
Ø Was awarded “Smart Work Smart Reward (SWSR)” an internal award given by management for performance on monthly basis twice in a row.
Ø Awarded the icon award given by management for the value “Trustworthy” for Q1 – 2008.
Ø Received “Business Champ” award for Q2 – 2008 given for innovation at the workplace.
Ø Received Certificate of Honor and Medal of Excellence from head of operations for 100% completion ratio during closing in a special competition “Western Warriors”.
Ø Received “Excellence Award” of Best Ops in charge in State for year 2009-10.
Academic/Cultural
Participated in intercollegiate fashion show competitions, cricket matches, Group Discussions,
Singing and Dance competitions.
PERSONAL VITAE
Date of Birth : 9TH Oct, 1984
Languages Known : English, Hindi, and Punjabi
Marital Status : Married
Permanent Address : House No: 32/97
Ohri Chowk, Ohri Mohalla
Batala - 143505
Distt. Gurdaspur
Punjab
Contact No : 01871-270647
Date:
Place: (Deepti Ohri)