Chas R. Mullins - COP
17 E. 65th Terrace, Kansas City, MO 64113
Cell – (816) 213-1171 website: themullinsgroup.net
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SVP/VP ~ Senior Global Business Services Executive
Global Executive Management and Leadership, Strategic Planning, Digital Transformation, Cloud Strategy, Market Positioning, P&L Management, Account Management, Outsourcing Advisory, Managed Services, IT Services, Consulting, Solution Sales, Global Operations
------QUALIFICATIONS SUMMARY ------
Ø Senior Global Business Services Executive and Certified Outsourcing Professional (COP) who consistently demonstrates ability to meet managerial/sales requirements
Ø Contributed strong management and operational skills during a period of significant growth with numerous national Retail, Public Sector, Financial Services, Healthcare, Insurance, Private Equity, Media/Entertainment and Telecom companies
Ø Increased sales for multiple companies ranging from 50% to more than 150% per year
Ø Identified & evaluated opportunities that supported the company’s strategic acquisition plans
Ø Effective and proficient presenter of vision and solutions to C-level executives in multiple industries
Ø Consultative and collaborative teamwork with customers, clients and team members involved in the creation and sales of customer solutions/services and the GTM strategies
Ø Directed, coached and managed high performing direct global sales team of 20+ that maintained on-going global account relationships with 50+ customers
Ø Effective management of operational/sales staff, program/project management office engagements and account management strategies through strong organizational, planning and follow-through skills
------CORE COMPENTENCIES ------
Ø Cloud Strategy/Ecosystem / Ø XaaS Solutions Development (SaaS, IaaS, BPaaS, PaaS)Ø IT Strategy Development
Ø Application Managed Services / Ø Implementing/Managing IT Systems
Ø Infrastructure Managed Services
Ø Alliance Channel Development/Management / Ø Digital Workplace/Customer
Ø Developing Outsourcing Strategies / Ø Building & Maintaining International Client Relationships
Ø Developing/Implementing Account Strategies / Ø Identification & Evaluation of Global Acquisitions
Ø PMO Design & Management / Ø Structuring Service Level Agreements/Legal Contracts
Ø Developing/Executing Strategic Plans / Ø Business Development Strategies
Ø Sourcing Strategy Development / Ø Partnering Strategy Development
Ø Global Business Strategy Development / Ø Outsourcing (BPO, ITO, FAO)
Ø Organizational Change Management / Ø Alliance Development/Management
Ø Portfolio Management / Ø Governance Development/Management
Chas R. Mullins Page 2
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Professional Expériences
The Mullins Group, LLC – Kansas City, MO – 2001 – Present
· President – Outsourcing/Managed Services Advisory Services
The Mullins Group, LLC (TMG) is focused on providing strategic business/sourcing advisory services, development & coordination of strategic & operational planning processes. TMG has advised on BPO/ITO, digital transformation, XaaS solutions (SaaS, IaaS, BPaaS, PaaS, GSaaS, MaaS), portfolio management, strategic planning initiatives, merger & acquisitions leadership, developing/managing alliance channels, developing cloud strategies, application/infrastructure managed services. TMG has advised clients across the following industries; Retail, Healthcare, Oil & Gas, Media & Entertainment, Food & Beverage, Insurance, Hi-Tech and Financial Services.
These clients have current sourcing, process, personnel or technology issues that need a high level of expertise to realign these functions to the current economic conditions in today’s market and their strategic initiatives. TMG provides enterprise business and outsourcing advisory services to clients that have these existing issues and require executive leadership to implement these global initiatives.
Clients/Roles include but not limited to:
· Western Auto – Senior Outsourcing Advisor
· InterPro – Senior Vice President of Sales
· KATSI – Executive Vice President of Sales
· Bain & Company – Senior Outsourcing Advisor
· Ads on Wheels – Managing Partner/Chief Development Officer
· Cerner – Senior Outsourcing Advisor
· Rush Tracking Systems – Vice President
· Triple-I – Vice President of Professional Services
· McKinsey & Company – Senior Outsourcing Advisor
· Embarq (now Century Link) – Senior Outsourcing Advisor
· CIGNA – Senior Outsourcing Advisor
· Gorman One – Senior Vice President of Business Operations
· Crossover – Executive Vice President
· UCLA, David Geffen School of Medicine – Senior PMO/IT Advisor
Avanade, Inc. – Seattle, WA - 2011 – 2015
· Global Director – Outsourcing/Managed Services Solutions Development
Global Practice Leader responsible for growing a global portfolio of annuity revenue based on XaaS solutions (SaaS, IaaS, BPaaS, PaaS, MaaS), BPO/ITO, application/infrastructure managed services, product management, cloud strategy development and digital workplace/customer initiatives. The position was responsible for outlining the definition and business case development of assigned solutions as well as assisting with sales planning and evangelization to ensure solution uptake.
This role was fundamentally a business innovator, owning the ROI, the roadmap for the investment and coordinating all the dependent organizational functions (sales, marketing, GDN, training) for successful release of the assigned solutions to market, this included working with our service line marketing team to develop the service line solutions go to market messaging and strategies to our clients.
Responsibilities included the communicating and collaborating effectively with our global regions to identify solution trends, customer demands, and work with different internal teams to incubate and grow the solutions. Also, lead the Global Collaboration Managed Services solution team and increased sales from $10MM to over $146MM in four years (YOY avg. of 97%) and was part of the Global Managed Services leadership team that grew sales from $200MM in FY11 to over a $1B in FY15 (YOY avg. of 60%).
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PricewaterhouseCoopers, LLP – Los Angeles, CA – 2007 – 2008
· Director- Outsourcing/Shared Services Advisory Services (OAS)
Practice Leader of the Southern California OAS Practice with responsibilities that included outsourcing solution development and market strategy for the region, portfolio management of the firm’s regional strategic initiatives, strategy alignment with the national OAS practice and led the integration of OAS management consulting and organizational development competencies into PricewaterhouseCooper’s business lines.
Worked with PwC’s International OAS organization and cross lines of service practices to develop & coordinate a seamless business development team, developed BPO/ITO, developed Client Cloud Strategies, XaaS solutions (SaaS, IaaS, BPaaS, PaaS) and management of a 20+ personnel delivery organization that enabled a global go to market strategy, increased account penetration and greater revenues for the firm. Integral part of the Finance &Account Outsourcing solution group that developed a go to market strategy that achieved the #1 ranking in FAO Advisors by The Black Book of Outsourcing.
neoIT – San Ramon, CA – 2005 - 2007
· Global Managing Director – Outsourcing Advisory Services
Global Managing Director & Practice Leader with responsibilities for developing new outsourcing advisory service offerings in the Retail, Media & Entertainment, Insurance, CPG and Engineering global industries, managing client acquisitions & retention and building a client service delivery practice to ensure a seamless sales cycle and client strategy roadmap to steady state delivery model.
Additional responsibilities include building relationships with global service providers, staff development in areas of sales and program management to ensure sustainable firm expansion to achieve double digit revenue and increased client base. Lead the sales team in doubling the firm’s revenue stream in one calendar year and delivering a full life cycle F&A offshoring engagement for a Fortune 200 Media & Entertainment client and successfully managed that multi-million-dollar project for the client.
Computer Sciences Corp. – St. Louis, MO - 2000 – 2000
· Director – Business Development/Account Management
Practice Leader responsible for business & account management strategies development, internal marketing strategy development, enterprise solution sales (ERP), developing outsourcing (ITO, BPO, FAO) solutions, developing client program/project management office initiatives, consulting/implementation of customer centric solutions and account collections of professional services for CSC clients that increased customer retention, company brand and revenues. Responsibilities included identifying, qualifying, developing and implementing industry/account strategies, as well as developing an internal business development team to pursue national and global clients.
Responsible for managing multiple office locations for numerous verticals and was responsible for sales, business development and service delivery group of 50+ personnel (directly & matrix) that attained an annual revenue stream of $40 million.
IBM Corporation – Kansas City, MO - 1997 – 1999
· Global Sales/Marketing Executive – Worldwide ERP Retail Solutions Group
Global Practice Executive in the Worldwide ERP Solutions Group with overall responsibility of business strategies development, marketing, enterprise solution sales, outsourcing strategies development, consulting/implementation of professional services (BPO, ITO, SCM, ERP, CRM, QA, ITE, Risk & Compliance, Governance) for IBM global clients in the Retail Industry.
Responsible for identifying, developing and implementing account strategies for the global retail clients, managing 40+ personnel (directly & matrix), and managing annual revenue stream of approximately $75 million.
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Ernst & Young, LLP – Kansas City, MO - 1995 – 1997
· Global Account Executive for Wal-Mart’s Information Services Division
Global Account Executive for Wal-Mart Stores, Inc. with overall responsibility of identifying, scoping, managing and monitoring client engagements and expectations with responsibilities that included global business strategy sessions to define domestic and international opportunities with executive management, assisting management with enterprise solutions (BPO, ITO, SCM, ERP, CRM, QA, ITE, Risk & Compliance, Governance).
Provided the personnel required for each project, managed multiple proposal/engagements efforts and provided thought leadership & account relationship management to the overall global Wal-Mart business plan. Responsible for identifying and implementing industry/account strategies to open this account to professional services, managing 80+ project personnel and increasing annual revenues from zero to over $4 million in the first year.
Deloitte, LLP - Kansas City, MO - 1994 – 1995
· Managed a $250 million Food Services automation project from defining requirements through software package integration phases for the Los Angeles Unified School District
Project Director responsible for the automation of food service divisions for the 600 schools in the Los Angeles Unified School District with responsibilities that included managing 180+ project personnel, remote software development with 3rd party, school board presentations, day-to-day project management, software selection, implementation of RFI and RFP, supervision of project fiscal and personnel resources and overall project implementation.
Sprint Corporation – Kansas City, MO - 1989 – 1994
· Developed Information Services responsibility for the Packaging, Closing and Tracking on an International/Domestic Business Venture/Sales Opportunity from Requirements Phase through Implementation Phase
Global Director of International Ventures Organization for the mergers and acquisition of foreign telecom companies in Canada, India, Netherlands, France and Germany that resulted in the formation of the Global One business entity.
Responsibilities included IT applications review to assist in creating a combined Telco company called Global One with existing French & German Telco companies, executive management presentations, day-to-day project management, leading program management initiatives and teams (30+ personnel project teams), supervision of project fiscal and personnel resources and the pursuant of business opportunities for International and Domestic partnerships.
Education – University of Central Missouri – B.S. – Computer Information Systems