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E-Commerce Fee Based Training User Guide
Summary
The E-Commerce Fee Based Training project is set up to allow for Customer Support agents to conduct course validation in Lotus Notes and then log into the e-commerce site and register dealers (US only) for training courses. After the e-commerce registration completes successfully, the Customer Support agent must return to Lotus Notes to finalize the process.
Process
Once an agent has registered the customer in Lotus Notes, a series of data will be passed into the E-commerce system via a URL. Once in the E-commerce system, the agent will be asked to log in to continue the process (see screen below).
After the agent has been authenticated in the E-commerce site, they will be sent to the Fee Based Training Address Confirmation and Payment screen. All of the address information will be pre-populated with the customer’s registration information from Lotus Notes. The agent should confirm all of the customer’s information and then enter the credit card name, number and expiration date (see below).
Once all of the customer’s information has been confirmed and the credit card information has been entered, the “Submit Order” button should be clicked to continue processing the Training Registration. There is validation on the Fee Based Training Address Confirmation and Payment screen that could cause an error to appear on the screen. The possible errors could be due to empty fields, an invalid address, or an invalid credit card number.
Successful Order
If all of the customer’s information is valid after the “Submit Order” button has been clicked, the order will then be placed into SAP. If the order has been placed successfully, the following screen will be displayed containing the order number, dealer number (SAP customer number), and address information:
In the case of a successful order, a record will be appended to the e-commerce database containing all of the order information and an order receipt will be sent to the customer via Lotus Notes.