Custom Embroidery Set – Up How To

Non-Ace Specialist

transfer to x2946 (Monday-Friday, 8:00 – 5:00). After hours calls should be directed to

Ace Specialist:

  1. Open a uniform services ticket (K1000 Ticket System)
  2. Be sure in the title to include the name of the customer as well as what you are needing, ex. Bales Security Embroidery Setup. Mark it as well under category for digitization.
  3. In the comments include the account number and the size that you would like the design in.
  4. Attach the design to the ticket. The design HAS to be in camera ready art work. Please see below for examples.

Camera ready (jpg format preferred): Not camera ready:

Once submitted the following should occur:

  1. Within 24-48 hours uniform services will comment the ticket and include any notes from the digitizer in regards to changes/suggestions and will provide the set-up fee.
  2. Rep will receive an e-mail that the ticket has been updated.
  3. If everything is good, proceed to step 2.
  4. If changes need to be made, rep would update the ticket.
  5. Contact the customer to inform them of the fee and any notes/suggestion from the digitizer.
  6. If the customer is ready to proceed,start order process using generic item number YG000 and choose bill only for the line item, override price to match what Item Set Up has provided.
  7. Enter customers credit card information and place the order on hold Waiting for Customer.
  8. Submit the ticket via k1000 with a note to Uniform Services with the order #If more information is needed or the customer wants to make changes, the rep needs to reply back with the needed information within 48 hours or the ticket will be closed. Process would then need to start from the beginning.
  9. The customer will be sent a sew-out sample and would need to approve it.
  10. If the customer approves it, the embroidery will be ready for use under VAS Type Custom Embroidery.
  11. If the customer wants to make any changes the entire process starts from the beginning.

Keep in mind that ID might be required depending on what the emblem reads and/or who is purchasing the emblems. Refer to ID Requirements & Process with any questions.

The Custom Embroidery will be linked to the account which purchased it. If you need to have the embroidery available on another account you would need to input a ticket to have the embroidery copied over to the new account. If the embroidery contains restricted wording, the ID must be on the account before it can be copied over.