SERVICE OUTCOMES WORKGROUP
TECH REVIEW
10/19/12
Attendees:
Michelle Fowles
Annie Reed
Raul Gonzales
Maggie Lopez
Sheri Berger
OFFICE OF THE VP STUDENT SERVICES
Recommendation: The 3 stated service outcomes were reviewed by the workgroup. Stated outcomes 1 and 2 are goals, not service outcomes. Stated outcome #3
Questions for outcomes:
1. What main service(s)* does the office of VPSS provides to students, college and community? *Just the office, not the role of the VPSS or the division responsibilities. What main service(s) does the office perform?
OUTCOME #1 (Establish a process to assess distribution of resources . . .) #2 (Monitor the delivery of student services and create solutions . . .) are goals, not service outcomes.
Suggestion for an Outcome #1: Assist students with complaints and referrals to other campus departments and/or services. Provides information about student services operations to the campus community.
Suggestion for an Outcome #2: What about the service to outside agencies/universities when they ask for verification of a student's disciplinary record? Or any other compliance-related reporting? Example: Assists outside entities (government and/or educational institutions) with verification of documents relating to student records.
OUTCOME #3 (Establish procedures to effectively address student complaints in a timely manner): This is a goal and not the service the office of the VP provides. See suggested outcome #1.
SAMPLING METHODOLOGY
Need to have tracking mechanisms for the outcomes. examples - specify the types of student complaints. Track the complaints by a time period, peek or semester, type of complaint. How many flyers get approved to be posted? What other SS bulletins (mechanisms of communication to campus, community and students)? When, what and quantity. Need data.
COLLABORATIVE REVIEW
List positions of individuals who were involved in discussion of assessment results, not entire unit.
ASSESSMENT RESULTS
VPSS didn't assess. Need specific findings, results. W/O clear cut service outcomes there is no assessment results. Numbers, percentages, etc.
IMPROVEMENT PLAN
Missing - needs to be on each outcome assessed. Cannot be vague - how, when, who and what needs to be improved. Good idea to collaborate with ASU and can do a follow up survey, this is an improvement plan not assessment.
CHILD DEVELOPMENT - THERE ARE 2 SERVICE OUTCOMES, NO LEARNING OUTCOMES
Summary: CD submitted 2 SLOs and 2 SOs. Technical review recommends no SLOs for CD and 2 SOs remain.
OUTCOME : PROVIDE A DEMONSTRATION FACILITY FOR OBSERVATIONS
Recommendation: Doesn't rise to the level of an outcome. This is an operational function. The “demonstration facility for observations” rolls into this outcome because CD is the facility that is observed, a library for parent resources, and educational workshops.
Recommend delete.
OUTCOME: STUDENT-PARENT CHILDREN WILL BE PROVIDED EDUCATIONAL RESOURCES.
This is an outcome – good to use.
Technical review suggests revising SOs to:
RECOMMENDED REVISED SERVICE OUTCOME #1: Provides educational services to community, student-parent(s), and the children who are enrolled in the CDC.
SAMPLING METHODOLOGIES
Parent surveys: when? which spring semester? Workshops, how many people in the workshops and what was the time for the assessment? what is the 74%? out of what? Needs to be more specific - all parents? how many members of the community?
ASSESSMENT RESULTS
what were the exact survey questions? discipline? what were they satisfied with?
COLLABORATIVE REVIEW
OK but how many of each group?
IMPROVEMENTS
Suggestion: an improvement plan for outreach, checking out library. 300 books a month ? Just 10% of the parents out of how many parents as a whole?THe improvement is CDC wants to increase the % of parents checking out from the library. where is the plan to do more parent discipline conferences? Track the # of parent conferences, how regular, one one one, group. Are there formal or informal conferences, how many times? Measuring feedback?
RECOMMENDED REVISED SERVICE OUTCOME #2: Provides affordable, safe and nurturing* child care services.*is there a rubric that defines nurturing? If not, cannot assess if CDC nurtures children.
*Needs to be on SO form
SAMPLING METHODOLOGIES
This is a result, not a methodology.
ASSESSMENT METHOD
Did the survey address the outcomes? On "safe" - do they have a boo boo (injuries) log? Do they keep those? How many notifications? How many injuries in a specific time period? kind of injuries? is there a price comparison chart to assess "affordable" for paying parents?
COLLABORATIVE REVIEW
Who was involved in the review? Who did CDC discuss the results with?
IMPROVEMENT PLAN
Cannot have N/A