Haven Day Centre

Haven Day Centre, the working name of the Disabled Christian Fellowship Premier Workshops is a registered (1059468) charitable organisation. Our mission is to provide quality day-care and stimulating activities for vulnerable adults within a Christian environment, in comfortable surroundings, through a commitment to the core values of privacy, dignity, independence, choice, rights, spirituality and fulfilment.

We aim to maintain high standards of good practice within an environment that encourages our attendees, who we refer to as ‘Members’ to thrive as individuals and employees to practice as caring professionals.

We operate our Centrein a transparent, open manner and we therefore welcome visits and inspections from all relevant regulatory bodies and local authorities and ongoing visits from health professionals, care providers, students, other professionals and interested parties.

As far as it is practicable our services are open to all vulnerable adults who may have a physical or sensory impairment or have additional needs. Admission is based on our capacity to meet the assessed health, personal and social needs of the individual applicant and this is reviewed as required.

Our well-trained staff are carefully selected because they uphold the values of the Trust: Respect, Compassion, Innovation and Creativity, Excellence, Equality, Well-being, and Partnership.

It is the objective of Haven Day Centrethat our ‘Members’ shall be provided, within a Christian environment and with Christian principles, a clean, comfortable and safe environment and be treated with respect and sensitivity to their individual needs and abilities.

Staff will be responsive to the individual needs of ‘Members’ and will provide the appropriate degree of care to assure the highest possible quality of time at the centre.
To meet our members’needs the service within the centre is designed to achieve the following objectives:

To deliver a service of the highest quality that will improve and sustain the service user’s overall quality of life.
To ensure that the care is delivered flexibly, attentively and in a non-discriminatory fashion whilst respecting each service user’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and take positive risks.
To ensure that each service user’s needs and values are respected in matters of disability, religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status.
To manage a formal program of staff planning, training and personal development to enable service user care needs to be met.
To manage the care service efficiently and effectively, to make best use ofresources and to maximise the value for money.
To ensure that all members and their carers are aware of the centres procedure for handling complaints, comments and compliments.

Haven Day Centre

Aims, Objectives and Values

Haven Day Centreaims to promote health and social wellbeing by:

Offering access to stimulating day-services for vulnerable adults who attend our centre from locations throughout the Bristol region
Engaging our Members’to participate in the planning and improvement of services to include serving on a committee and participating in annual feedback surveys
Encouraging members to represent themselves and make informed choices
Improving Members’ access to our services and signpost them to others of interest

Haven Day Centre’main objectives are:

Enablingmembers’ to be happy, independent and in control of their own lives in the community without any prejudice.
To be a supportive and pro-active charity
To encourage our members to undertake, with support, new or stretch activities.
To provide information and advice on external activities, events and services that may be of interest or support to our members’.
To create a positive working environment for staff and volunteers and to encourage their professional and personal development.
To provide a service of quality that will improve a members’ overall quality of life.

Key Values

Our key values underpin all the work undertaken at Haven Day Centre. These are:

Equalities and the principle of inclusion - Haven Day Centre believes that every individual has a right to make informed choices and to have equal access to services and opportunities.
Empowerment - Haven Day Centre provides support to individuals so that they can express their views, make their needs and choices understood and participate in decision-making on a daily basis and through members being involved in the writing of their plans.
Independence - Haven Day Centre remains independent of the agencies from which it receives funding. However, we welcome inspections and feedback from external bodies and are a member of some external professional bodies.
Confidentiality - Haven Day Centre adheres to a strict code of confidentiality.
Accountability - Haven Day Centre is responsible to its members, the users of its services and its funders. We receive input and insight from professionals, some whom serve on committees.
Working in partnership - Haven Day Centre believes that working in collaboration with other voluntary and community groups, members’ and statutory agencies fosters understanding and provides opportunities for development.
Quality and value for money - Haven Day Centre offers day-care services to a high standard, using its resources efficiently and effectively.
Learning organisation - Haven Day Centre is open to innovation and regularly reviews its activities, performance and makes plans for the future. Staff have an annual review, attend regular supervisory sessions and regularly attend training accessible through local authorities or other agencies. Such training is often shared with other staff on the occasion of weekly staff meetings and in-house training and development days.

We are associated with a variety of other organisations including those that provide professional support.

SRD 11/2016