Ford Customer Service Division
F C S D
Supplier Handbook
(European suppliers utilizing VDA)
FCSD working together with Global Supply Chain to improve processes, technology, and material flow management to meet the needs of a changing market place.
This Book is Available at Ford Customer Service Division (FCSD) Supplier Requirements resource [https://web.pslsupp.ford.com]
*The links in this document will only work in the MS Word Version. In the PDF file, the links are deactivated.*
Network Locations (PDC) Table Of Contents
1.0 First Steps 6
1.1 Register for Covisint 6
1.2 Request Ford Supplier Portal Access 6
1.3 Establish an EDI Mailbox 6
1.4 Obtain a RACF ID 6
1.5 3270 Sub-Package Access 6
1.6 Attend DDL Training 6
1.7 Service Packaging Access/IMS3 6
1.8 Setup Transportation 6
1.9 SIM (Supplier Improvement Metrics) Sub-Package Access 6
2.0 RACF ID 7
2.1 New RACF ID Request 7
2.2 Existing RACF ID Request 7
2.3 Accessing the RACF ID Request Form 7
2.4 RACF ID Password Resets (Europe) 7
2.5 RACF ID Password Resets (North America) 7
2.6 Password Expiration and Revocation 7
3.0 Helpdesks & FCSD Contact Information 8
3.1 GSEC Europe 8
3.2 EDI Coordinator 8
3.3 CBS & WERS Helpdesks 8
3.4 SDA (Supplier Delivery Analyst) Contact 8
3.5 FCSD FPoC (First Point of Contact) 8
3.6 Contact List (CLSA) 9
3.7 NAP (North American Payables) 9
4.0 PIMS (Purchasing Information Management System) 9
4.1 Contacting PIMS Helpdesk 9
5.0 Supplier Customer Service Contacts 9
6.0 Ford Field Accounting (Bill To) & FCSD Dummy Code 10
6.1 Ford Field Accounting Department (B82AA) 10
6.2 Ford Customer Service Division (Plant Code P0/AF52M) 10
6.3 EFT (Electronic Funds Transfer) 10
7.0 European VDA (Verband Der Automobilindustrie) 10
7.1 EDI SPECS (VDA) 10
7.2 European Suppliers Establishing a Mailbox 10
7.3 Plant Code P0 (AF52M) 10
7.4 GSDB-FMC Plant Codes 10
7.5 VDA Transactions (Europe/Germany) 10
7.6 MITCOS (Material In Transit Control System) 11
7.7 Cancellation or Replacements 11
8.0 European DDL Training Class 11
8.1 United Kingdom DDL Training Classes 11
8.2 Germany DDL Training Classes 11
8.3 DDL Indicator in Supplier Location Profile (SPJA) 11
8.4 Online Training 11
8.5 DDL Manual 12
9.0 Packaging Requirements 12
9.1 FCSD Packaging Contact 12
9.2 Service Packaging Access/IMS3 12
10.0 Purchasing Information 12
10.1 Purchasing Website 12
10.2 Purchasing Contact 12
10.3 Global Terms & Conditions 12
11.0 UTi Logistics (Europe) 13
11.1 UTi Hamburg Office (Continental Europe) 13
11.2 UTi Mannheim Office (Continental Europe) 13
11.3 UTi Birmingham Office (UK & Ireland) 13
11.4 UTI North America Contacts 13
11.5 UTi Welcome Packet 13
11.6 UTi Carrier (SCAC) Code 13
11.7 Collection Note/Scheduling Pickup 13
12.0 Exel/DHL Logistics (Outside Europe) 14
12.1 Exel Contact Information 14
12.2 Exel Welcome Packet 14
12.3 Exel Carrier (SCAC) Code 14
12.4 Collection Note/Scheduling Pickup 14
13.0 Online PO System (a.k.a. Tri-Annual Report) 15
13.1 Full Purchase Order 15
13.2 Weekly Amendments 15
13.3 Password 15
13.4 Accessing The PO System 15
14.0 SIM (Supplier Improvement Metrics) Access 16
14.1 SIM Weekly Delivery Detail Refresh 16
14.2 SIM Monthly Refresh Launch Schedule 16
14.3 Request SIM Sub-Package 16
14.4 Accessing SIM 16
14.5 Register for SIM Access 16
14.6 Access Problems 16
14.7 Tokens/Password Issues 16
15.0 New Model Part Availability 16
15.1 Response Time 16
15.2 Notification 16
15.3 Major Launches 16
16.0 Order Processing 16
16.1 Ship Standards 16
16.2 Ship Schedule 17
16.3 Ship Week 17
17.0 Releasing Process 17
17.1 DRP (Distribution Requirements Planning) 17
17.2 Release Availability 17
17.3 Release Issuing 17
17.4 Volume Group 17
17.5 Volume Group Location 17
18.0 VDA4905 Release (Key Information) 18
18.1 Service & Engineering Part Number Locations 18
18.2 Next Release Date 18
18.3 Next Release Total CUM Quantity 18
18.4 Last Delivery Note Number 18
18.5 Future (Planning) Releases 18
18.6 FIRM Date 19
18.7 FIRM Quantities 19
18.8 VDA 4905 Example 19
18.9 FIRM Dates & Quantity Location in IMS2 20
19.0 VDA4913 ASN (Key Information) 20
19.1 Plant Code P0 (alpha P; numeric 0) 20
19.2 Intermediate Consignee/Packager Code 20
19.3 Mode of Transportation/Means of Transport 21
19.4 CUM Quantity 21
19.5 UIi Carrier (SCAC) Code 21
19.6 Exel Carrier (SCAC) Code 21
20.0 Receipt Discrepancies 21
20.1 Location 21
20.2 Quantity Received 21
20.3 Quantity in Question 21
20.4 Resolving Discrepancies 21
21.0 ASN Purge Rules 22
21.1 ASN Data Availability (Once Purged) 22
22.0 MMOG/LE (Materials Management Operations Guideline/Logistics Evaluation) 22
22.1 What is MMOG? 22
22.2 AIAG (Automotive Industry Action Group) 22
22.3 Accessing MMOG Instructions 22
22.4 Assessment Criteria 22
22.5 Management Responsibility 23
22.6 Self Assessment 23
23.0 Q1 Delivery Performance 23
23.1 QC (Quality Control) 23
23.2 Q1 Rating Measurements 23
24.0 SIM PDC Dispute 23
24.1 Weekly Delivery Details 23
24.2 On-Line Dispute Manual 23
24.3 Disputing Point Loss 23
24.4 Dispute Not Available 23
24.5 DDL System not Accessible 23
24.6 Conformances 23
24.7 Non-Disputable Issues 24
25.0 Dispute Analysts 24
26.0 Conformances 24
26.1 Supplier Service Part Remarks (RESA) 24
27.0 Timeliness (EDICM) 24
27.1 ASN Journal (AJAA) 24
27.2 Penalization 24
28.0 Accuracy (NOASN) 24
28.1 Transaction Register (TABA) 24
28.2 Unable To View 67 Transaction 24
28.3 ASN Journal (AJAA) 25
28.4 Penalization 25
29.0 Early/Overshipments 25
29.1 Penalization 25
30.0 DDL Non-Compliance 25
31.0 Promise Accuracy 25
32.0 Shipping Discrepancies (INQTY) 25
32.1 Transaction Register (TABA) 25
32.2 Provide Remarks 25
32.3 Penalization 25
33.0 NOT (Not-On-Time) 25
33.1 Reviewing 25
33.2 Check ASN Journal (AJAA) 25
33.3 Supplier Service Part Remarks (RESA) 25
33.4 Dispute 25
34.0 CUM Imbalance (CMBAL) 26
34.1 Conformance Disputed 26
34.2 Review 26
34.3 ASN Journal (AJAA) 26
34.4 CUM Disagreement 26
35.0 Past Due 26
35.1 Review 26
35.2 ASN Not Showing 26
35.3 Document 26
35.4 Dispute 26
36.0 Emergency Order Responsiveness 26
37.0 Supplier Follow-Up (SOSA) Screen/Work Queue 26
38.0 FCSD Intermediate Consignees (Contract Packagers) 27
39.0 Covisint 27
39.1 Identifying your CSA 27
39.2 Covisint Helpdesk 27
39.3 Assigning A New CSA 27
39.4 Covisint Knowledge Base (FAQ) 27
40.0 Covisint Registration 28
40.1 Web Link 28
40.2 Find Organization 28
40.3 Search Results 29
40.4 Complete Form 29
40.5 User Information 30
40.6 Applications 30
40.7 Location Code 31
40.8 Company CSA 31
41.0 Adding Ford Supplier Portal 32
42.0 Accessing IMS2/DDL (Direct Data Link) 32
42.1 Covisint 32
42.2 Click on Ford Supplier Portal 33
42.3 Click On Applications 33
42.4 Click On 3270 Access 34
42.5 Click "Run 3270 Application\ 34
42.6 Security Warning 35
42.7 Pop-Up Blocker 35
42.8 WebConnect Client 35
42.9 WebConnect Launched 35
42.10 User ID and Password 36
42.11 FCSD Corporate Applications 36
42.12 Supplier Follow-Up (SOSA) 37
42.13 Populating Supplier Follow-Up (SOSA) 37
42.14 All Categories 38
43.0 DDL/IMS2 Supplier Screens 39
44.0 Revisions 40
Network Location (PDC) Business Requirements
The following Supplier PDC Ship requirements have been established to achieve optimum customer satisfaction. This document can be downloaded from Ford Customer Service Division (FCSD) Supplier Requirements resource [https://web.pslsupp.ford.com].
1.0 First Steps
The following are the first steps when you have been notified that you have become a new Service supplier.
Created By: Char Reynolds/CREYNO38 Page 1 of 40 Date Issued: 01/03/2011
European Suppliers Utilizing VDA Date Revised: 12/01/2011
1. Register for Covisint
2. Request Ford Supplier Portal
3. Establish an EDI Mailbox
4. Obtain A RACF ID
5. Request 3270 Sub-Package
6. Attend DDL Training
7. Request access to IMS3 Packaging
8. Setup Transportation
9. Request SIM Sub-Package
North American Supply Chain Page 11 of 40 Date Issued: 09/16/2002
Network Locations/PDC Supplier Handbook Date Revised: 10/22/2008
1.1 Register for Covisint
You will need to register for Covisint (Refer to 40.0) to access any internal Ford Systems and Websites. If you currently ship to Production under the same Supplier GSDB Code, you do not need to register separately for Service.
1.2 Request Ford Supplier Portal Access
Ford Supplier Portal allows you to access the IMS2/DDL System and Websites. Once you have obtained your Covisint ID, you will need to request access to the Ford Supplier Portal (Refer to 41.0).
1.3 Establish an EDI Mailbox
All suppliers must be EDI Complaint. Suppliers utilizing VDA will need to contact the FCSD EDI Coordinator to have the Europe EDI Connection Approval form submitted on their behalf (Refer to 7.2).
1.4 Obtain A RACF ID
Request a new RACF ID (Refer to 2.1) or Request a service link for your Production RACF ID (Refer to 2.2). This applies to ALL suppliers shipping to North America.
1.5 3270 Sub-Package Access
The 3270 Application is the IMS2/DDL System. DDL is designed to provide an effective, efficient communication link between the supply base and FCSD. Access is obtained through the Covisint Portal. You will need to request access to the 3270 just as you did Ford Supplier Portal.
Created By: Char ReynoldsCREYNO38 Page 8 of 40 Date Issued: 01/03/2011
Network Locations/PDC Supplier Handbook Date Revised: 12/01/2011
1. Log into Covisint
2. Click on Ford Supplier Portal
3. Click on Applications
4. Find the 3270 Access Application
5. Click on the Pencil
6. Click Request button
7. Complete the Reason for Request
1.6 Attend DDL Training
Suppliers Must obtain a RACF ID (Refer to 2.0) PRIOR to DDL Training (Refer to 8.0) whether you attend online or in person.
1.7 Service Packaging Access/IMS3
Once a RACF ID has been obtained, you must then obtain access to the Packaging Specification Database within IMS3. (Refer to 9.2)
1.8 Setup Transportation
Overseas suppliers should receive a Welcome Packet from UTi (Europe) or Exel (Outside Europe). If you have not received one, please contact UTi (Refer to 11.0) or Exel (Refer to 12.0).
1.9 SIM (Supplier Improvement Metrics) Sub-Package Access
You will need to request this Sub-Package in Covisint. (Refer to 14.3)
2.0 RACF ID
A RACF ID (User ID) is required within 10 days of receiving a GSDB Code. You will need to have access to Covisint and Ford Supplier Portal to request a RACF ID. RACF ID's are not to be shared by employees. (Return to 1.6)
2.1 New RACF ID Request
If you do not have a RACF ID for either Production or Service, you will need to submit the new request form for IMS2 Service DDL ONLY. (Return to 1.4)
2.2 Existing RACF ID Request
If a supplier is currently shipping to Production and has a Production RACF ID (begins with AA) or a European RACF ID (begins with X#) to access the IMS7/CMMS System, the same RACF ID can be used for Service. You will need to add access and route to IMS2 ONLY. (Return to 1.4)
2.3 Accessing the RACF ID Request Form (Return to 42.10)
1. Log into Covisint
2. Click on Ford Supplier Portal
3. Click on Applications
4. Click on the link MP&L 6 B2B Home Page
5. Click on the link RACFID Requests - DDL(IMS7), MMP(IMS2), Packaging Service (IMS3)
6. Request Type; Choose:
a.) Add Access - If you have a existing RACF ID
b.) New Request - If an existing RACF ID does not exist
c.) CSA Request - If you are requesting a CSA ID
7. How would you like to route this request? Choose:
a.) IMS2 - MMP and/or IMS3 - Packaging Service Only (for SERVICE access ONLY)*
2.4 RACF ID Password Resets (Europe)
For European RACF ID (X#) resets for IMS2, please contact either the UK or German Support Centers.
Support Center / Internal Phone / External PhoneUnited Kingdom / 8734 3322 / +44 (0) 1277 253322
Germany / 8701 3322 / +49 (0) 221 9013322
Created By: Char ReynoldsCREYNO38 Page 7 of 40 Date Issued: 01/03/2011
Network Locations/PDC Supplier Handbook Date Revised: 12/01/2011
Created By: Char ReynoldsCREYNO38 Page 7 of 40 Date Issued: 01/03/2011
Network Locations/PDC Supplier Handbook Date Revised: 12/01/2011
2.5 RACF ID Password Resets (North America)
For North American ID (AA or LP) resets, please contact Service IMS2/DDL for service resets or Production IMS7/CMMS/eDDL resets.
Support Center / EmailService IMS2/DDL /
Production IMS7/CMMS/eDDL /
2.6 Password Expiration and Revocation
Supplier's DDL/IMS2 Password will be expired or revoked under the following conditions:
· By the user not changing their password every 45 days
· By the user not utilizing the system in 90 days
· By the user typing an incorrect password three (3) consecutive times
3.0 Helpdesks & FCSD Contact Information
Important contact information.
3.1 GSEC Europe
All EDI, NON-EDI, AND RACF ID SUPPORT queries must be directed to one of the European Central Helpdesks. (Return to 7.1) (Return to 7.4)
Support Center / Internal / ExternalUnited Kingdom / 8734 3322 / +44 (0) 1277 253322
Germany / 8701 3322 / +49 (0) 221 9013322
Spain / 8732 2234 / +34 (96) 1792234
Sweden IT / 91000 / +46 (31) 591000
RACF ID Password Resets / UK: +44 (0) 1277 253322 / DE: +49 (0) 221 9013322
Non-EDI Implementation /
EDI Support & Implementation /
RACF ID Implementation /
FoE GEC Hub (GSEC) Website / https://web.suppcomm.ford.com/europe
North American Supply Chain Page 8 of 40 Date Issued: 12/22/2010
Network Locations/PDC Supplier Handbook Date Revised: 12/22/2010
3.2 EDI Coordinators
You can contact the FCSD EDI or FoC EDI Coordinators for EDI/ASN issues. Your internal EDI/IT Department should be contacted prior to contacting the EDI Coordinator. (Return to 7.2) (Return to 7.7)
Helpdesk / EmailFCSD EDI Coordinator /
FoC (Ford of Canada) EDI Coordinator /
3.3 CBS & WERS Helpdesks
CBS (Central Billing System) & WERS (Worldwide Engineering Release System) Helpdesks.
Helpdesk / EmailCBS (Central Billing System) /
WERS (Worldwide Engineering Release System) /
3.4 SDA (Supplier Delivery Analyst) Contact
You can find the contact information for your SDA (Supplier Delivery Analyst) by Parent Code by clicking the FORD - DELIVERY ANALYST (Service) link on the SIM Website. (Refer to 14.4)