Answering the Telephones

Branding Update

As we transition to the New AECOM, it’s important that our messaging and communications are consistent.

Answering the Telephones

All main telephones in each office transitioning to the unified AECOM brand should immediately be answered “AECOM” rather than your legacy operating company name. For example:

“Hello, AECOM, the new face of name of appropriate legacy Operating Company. How may I direct your call?”

AECOM Night Service

The after-hours general office recording should be re-recorded similar to this sample:

Thank you for calling AECOM in location the new face of name of appropriate legacy Operating Company. Our normal business hours are Monday through Friday from 8 a.m. to 5 p.m. If you know your party’s extension you can dial it at any time, for a company directory please press 1. If you would like to leave a message in our general mailbox please press 2. Thank you for calling AECOM.

Outgoing Voicemail Greeting

Voicemail greetings on both your land line and your cell phone (if applicable) must refer to you as an employee of “AECOM” or “AECOM’s <descriptor> group,” rather than your legacy operating company. If you have a company-provided cell phone or BlackBerry, you need to include this phone number in your contact directory and should provide it in your voice message for your office direct line. A “sample” voicemail greeting is:

“Hi, this is Phil Smith, remediation engineer in AECOM’s <include descriptor, if appropriate> group, the new face of name of appropriate legacy Operating Company, and AECOM’s global team of <insert business line> professionals. I’m either on the phone or away from my desk, so please leave a message after the tone or dial 0 for an operator…”

Marketing Material Copy

Option A

To better serve our clients, name of appropriate legacy Operating Company has integrated with a global team of water technology leaders to become AECOM’s <descriptor> group effective May 4, 2009. This evolution to a more unified AECOM will provide our clients with a broader range of capabilities and expertise, and access to AECOM, a global provider of professional technical and management support services to a broad range of markets, including transportation, facilities, environmental and energy.

Option B

Beginning May 4, 2009, [name of appropriate legacy Operating Company] will be serving you as AECOM’s <descriptor> group. Our parent company, AECOM, a global provider of professional technical and management support services to a broad range of markets, including transportation, facilities, environmental and energy has integrated our capabilities with those of several leading <descriptor> technology firms around the world. What hasn’t changed is our commitment to the success of our clients. As AECOM’s <descriptor> group, we will now be able to better respond to your needs with a larger array of integrated services and worldwide expertise.

E-mail Signatures

The e-mail addresses of staff in all operating companies transitioning to the AECOM brand will be changed to the format on May 4.Employees with similar names will be notified by AECOM IT about their duplicate e-mail addresses.

Your auto-signature must be changed to reflect the new organization.To do this, follow the steps below:

1. From your Outlook, select Tools > Options.

2. Select the “Mail Format” tab, then select “Signatures” at the bottom of the dialog box.

3. Select “Edit”.

4. Edit your signature per the instructions below.

1. Replace yourlegacy operating name withAECOM.

2. Add yourcell phone number next to your direct number, ifapplicable.

3. Substitute thenew text block language included below.

Please update your auto-signature, following the instructions. Include all the information in the sample below.

First name Last name, Certification or Professional Affiliation
Title, Department, Region (if appropriate)
Environment
D 123.123.1234 C123.123.1234

AECOM
Office Street Address
City, State Zip Code
T 123.456.7890 F 987.654.3210
www.aecom.com
Please note: My e-mail has changed to se update your address books accordingly.
[Name of appropriate legacy Operating Company]’s parent company, AECOM Technology Corporation, is evolving to better serve its global clients. AECOM has formed a global business line – the Environment group – by utilizing the skills and capabilities from across its global environmental operations, including resources from ENSR, Earth Tech, STS and Metcalf & Eddy. The Environment group is devoted to providing quality environmental services to its global clients.With access to approximately 4,200 staff in 20 countries, the Environment group will be one of five new AECOM business lines, which also include Water, Transportation, Design, and Energy.
The Environment group provides a blend of global reach, local knowledge, innovation, and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.Though our appearance is changing, our commitment to the success of your projects and your organization remains strong. We will keep you apprised of future details.
This communication is intended for the sole use of the person(s) to whom it is addressed and may contain
information that is privileged, confidential or subject to copyright. Any unauthorized use, disclosure or copying
of this communication is strictly prohibited. If you have received this communication in error, please contact
the sender immediately. Any communication received in error should be deleted and all copies destroyed.
P Please consider the environment before printing this e-mail.

4. Select OK to exit the Signature and Options dialog boxes.

Additional e-mail signature requirements:

· All text should be set in black Arial font. Your contact information should be in 10-pt font; the disclaimer text beneath your contact information should be in Arial 8-pt font. Your name and AECOM should be in bold font. No other font colors, styles, sizes, or formatting are allowed.

·No logo or text-styled versions of the logo are allowed.

· No quotes or jokes are allowed.

Business Cards and Stationery

All AECOM employees immediately affected by rebranding and who use business cards will be issued new interim cards to last through November 2009.

· Order a minimum quantity of business cards.

· Use current titles from existing business cards for this interim period.

· These business cards are part of the New AECOM transition. When titles across the organization are mapped for consistency in 2009, new business cards will be ordered.

· If applicable, include the business line designation (not legacy operating company).

Stationery (print and digital)

· Order minimal quantities of stationery for offices only.

· All employees are not to order personalized stationery. Personalized stationery for senior management is appropriate.

· New electronic stationery templates have been distributed to your organization. A business line name has been added into the footer to further accommodate customization.

For this transition period, please contact the following individuals in [insert appropriate legacy operating company name] if you have questions about ordering business cards and stationery:

[Insert Local or Regional Contact]

Also, our global administrative network in our offices will receive print and digital stationery for use going forward. Digital templates for stationery have been made available to them.

For your information

Client communications

An organized effort is underway to communicate the AECOM changes to our top clients through letters. Our senior leaders and key client contacts have received guidance on sending these letters and following up with these clients.

We have a very positive message to convey about the strengths of our combined organization, and we want to start communicating these more broadly. You can find the client key talking points on the AECOM intranet site at: [Insert url]

Please contact [insert manager here] if you’re unable to access this page.

Marketing Materials

Marketing groups will be preparing marketing materials (templates, collateral materials, etc.) utilizing the Interim Image Guidelines. Until these new materials are available, please continue to use in-house materials with legacy Operating Company branding. If you have any questions or need access to the image guidelines, please contact your corporate marketing or communications team members. During November 2009, new materials will be developed to reflect the new and final AECOM brand. Please avoid the independent development of marketing materials during this interim period.

You can find outmore information regarding AECOM’s interim branding guidelines on the intranet Brand Center.

Company Names and Brand Names

During this interim period, we are transitioning our registrations and business licenses globally. Before submitting any proposal, please consult with the legal department for the latest updates to the firm’s legal name. For more information, please contact [insert name here].

Apparel, Promotional Items and Signage

We discourage the investment in any permanent solutions during this interim period as our visual identity will be changing in November 2009. During this period of transition, only materials with a short shelf life should be produced. If you need to order promotional items during this period, please limit your order accordingly.

During this period of transition, existing signs should remain in place. If signs must be produced during this interim period, banners or other temporary solutions should use only the AECOM logo. Consulting a qualified professional sign fabricator early in the process can help determine the best approach for temporary internal or external signs.

Exhibits/Conferences

As appropriate, update your exhibit booth signage and materials during this interim period to reflect the organizational change to AECOM. However, do not invest in permanent exhibit booth designs at this time.

A final note

You can find more information regarding AECOM’s interim branding guidelines on the corporate intranet by going to “Understanding and Embracing the New AECOM” then “Branding.”

Please be sure that all of these policies are implemented immediately to ensure consistent messaging across AECOM. We appreciate your cooperation in elevating AECOM’s brand to our clients and business partners.

If you have any questions regarding any of these items, please feel free to direct them to your local marketingdepartment, district manager, or Jessica Anderson, .