Employment Pathway Plan Guidelines Supporting Documents

Employment Pathway Plan Guidelines Supporting DocumentsEffective Date: 01 July 2014

Trim File Number: D14/290723Last updated: 25 June 2014

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Table of Contents

Employment Pathway Plan Guidelines Supporting Documents

Table of Contents

Document Change History

Employment Pathway Plan Codes and Barrier Management Tool

Employment Pathway Plan Sections and Activity Codes

Additional Text feature

Free-text

Sections of the EPP

Goals

Job Search Activities

Job Search Activities Codes

Appointments

Appointments Codes

Education and Training Activities

Education and Training Codes

Work Experience Activities

Work Experience Codes

Work Experience Phase codes

Employment

Employment Codes

Non Vocational Activities

Non Vocational Activities Codes

Intensive Activities for Stream 1 job seekers

Intensive Activities Section of the Employment Pathway Plan

Compliance Activities

Compliance Activities Codes

Employment Services provider Assistance Codes

Department of Human Services (DHS) only Activity Codes

Other reference material

EPP Code Matrix

Creating and Updating an Employment Pathway Plan

Barrier Management Tool

Policy Intent

Operational Process

Document Change History

Version / Start Date / Effective Date / End Date / Change & Location
1.2 / 25 Jun 14 / 25 Jun 14 / Amended Compliance actions in tables.
1.1 / 05 Jun 14 / 05 Jun 14 / 25 Jun 14 / Amended incorrect Activity Codes. Other minor amendments and updates throughout content.
1.0 / 28 Mar 14 / 28 Mar 14 / 04 Jun 14 / Consolidation of supporting documents to support EPP Guidelines

Employment Pathway Plan Codes and Barrier Management Tool

This document contains a comprehensive list of activity codes that is available for use in the Employment Pathway Plan(EPP) and detailed information on the Barrier Management Tool. It is an optional tool which can assist Job Services Australia providers (hereon referred to as ‘providers’) to identify and treat a job seeker’s vocational and non-vocational barriers to employment.

EPP sections are categorised by activity type and activity code, which detail the job seeker’s requirements. Codes are available for use in one or more sections of the EPP, depending on the type of activity.

Employment Pathway Plan Sections and Activity Codes

The EPP sets out an individualised pathway to employment for each job seeker. The EPP must be tailored to the needs of each job seeker outlining agreed activities to be undertaken to become work ready and gain sustainable employment. The EPP is a flexible living document that is updated as the job seeker progresses along their pathway to employment or to reflect other changes in their circumstances.

A comprehensive list of activity codes is available for use in the EPP. The codes have been designed to cover all the commonly used items a provider may need to include in an EPP and all the provider needs to do is insert relevant variable fields such as dates and other details to quickly select and include an item in the EPP. There are over 50 codes to choose from covering commonly used items such as regular contacts, participation in activities such as Work for the Dole as well as codes for training, non-vocational interventions and job search.

Additional Text feature

Each code has an Additional Text feature, to make it easy for providers to add an extra sentence, if required, to further tailor the EPP and the specific activity being included. For example, providers can use the Additional Text option to insert free-text to specify the time and date of an appointment, identify a specific training course, etc. The Additional Text option should serve the needs of providers who wish to add free-text to further tailor each code for job seekers.

Providers will select an activity code and will then be able to add Additional Text to further tailor the activity to the job seeker. Providers will not be able to make any changes to the defined text of the codes, they will only be able to include additional information. The Additional Text must not conflict with requirements or information stated in the defined text.

The use of Additional Text is not mandatory, but in some codes is recommended to clarify the particular requirement (see the advice against each individual code). For example, in activities where No Show No Pay compliance applies, it may be beneficial to both the job seeker and the provider to include the days and times that a job seeker has agreed to attend, as in the following example in which the job seeker has been referred to Work for the Dole: The provider has selected the Work for the Dole code, which has the following defined text:

I agree to participate in Work for the Dole for [x] hours per fortnight from [Start Date] to [End Date].

After ensuring the hours and start and end dates are correct, the provider then includes more specific details about the job seeker’s participation:

I will attend at the Bandaloo Scout Hall on Tuesdays, Wednesdays and Thursdays between 9.30am and 2.30pm.

Free-text

If providers find that the list of codes available does not cover an activity or appointment they wish to include in the EPP, they can use the Free-text code. Generally this Free-text code should not need to be included as there should be an available code already that can be used, and this is a far quicker option than typing in Free-text. If a code already exists for an activity then the Free-text code should not be used in its place, as this can have systems impacts.

For example, using the code for mobility allowance (JS05 or JS06) in an EPP triggers the payment of a higher rate of mobility allowance by DHS. Putting the same information in the EPP using the Free-text code will not trigger the higher rate of payment by DHS. Another example is the inclusion of job search in an EPP. If the JS01 code (for compulsory job seekers only) is not used, DHS will not issue a fortnightly form to the job seeker (commonly referred to as an SU19 or application for payment form) to check their job search efforts.

In most cases, a relevant code will be available which can be further defined using the Additional Text option.

However, if using the Free-text code, providers should be careful to make the free-text description as meaningful as possible.

Code & Descriptor: /
FTXT – Free-text
Defined Text: / [Free-text] from [Start Date] to [End Date].
  • Include details of the activity in [Free-text], noting that there is a total character limit of 250 for the Free-text code; Enter the start and end date of activity in brackets [Start Date] and [End Date].

Using the code: /
  • The Free-text code can be Compulsory or Voluntary and can be used by providers and DHS.
  • The Free-text code option should only be used when there are no suitable existing codes.
  • Wording should be specific and measurable; realistic and achievable.
  • This code can be used more than once within an EPP.
  • Providers should use existing pre-defined codes as a guide to creating Free-text codes

Compliance / No Show No Pay (NSNP) Participation Report (PR) for an activity, Non-Attendance Report for a provider appointment or Connection failure PR for an appointment (other than a provider appointment). No compliance when Voluntary.

Sections of the EPP

The EPP is made up of sections which are categorised by activity type. The sections available are:

  • Goals
  • Job Search activities
  • Appointments
  • Education and Training activities
  • Work Experience activities
  • Employment
  • Non-Vocational activities
  • Intensive Activities
  • Compliance Activities
  • Employment Services Provider Assistance.

The EPP is dynamic, so only the sections selected by the providers will appear in the completed EPP. The exception to this is the Goals section which must be included in all EPPs.

Goals

The Goals section is integral to the EPP as job seekers’ individual goals (along with their participation requirements and capacity) will define their pathway to employment.

Providers will need to assist job seekers to define clear, achievable goals, which have the ultimate aim of moving the job seeker into sustainable paid employment. Providers must support the job seeker to achieve their stated goals.

Goals may also be influenced by a job seeker’s circumstances. A Stream 1 job seeker who has good employment skills and opportunities, should have goals which are focussed on finding employment in the short-term, whereas a Stream 4 job seeker with individual circumstances that inhibit their employment opportunities, may initially have short-term goals related to assisting them with their personal circumstances and preparing them for employment.

The activities included in the EPP need to support the job seeker in achieving the goals they have set. Providers will not be able to approve an EPP which does not include a goal. Goals can and should be updated to reflect changes in circumstances and to recognise achievements and progress.

Goals are to be written into the Goals section using free-text, to a maximum of 500 characters. There are no activity codes for the Goals section as the goals must be specifically tailored to the individual job seeker.

Job Search Activities

This section will record job search activities the job seeker is undertaking. If the job seeker has job search contact requirements, which is the case for most job seekers, these contacts are to be included in this section.

If a job seeker has had an EPP previously negotiated by DHS, this section may already include the Job Search code (JS01), which will have job search contact requirements. It may also include the Job Seeker Diary code (JS03 – a DHS only code) when the job seeker attends their first provider appointment. If these codes are already included in the EPP, providers will need to review them to ensure they are still relevant and if not, remove, replace or update them as required. Job search will be the key activity for most job seekers.

Providers will need to check the job search contacts regularly and adjust them as required based on other activities the job seeker is undertaking and their individual participation requirements (see Participation Requirements Guidelines). The user will elect whether codes should be Compulsory or Voluntary (where this is a choice), depending on the job seeker’s needs and requirements.

Job Search Activities Codes

  • JS01 - Job Search Contacts
  • JS02 - Job Search Skills Activities
  • JS04 - Job Search Contacts – Voluntary
  • JS05 - Job Search with Disability – activity tested
  • JS06 - Job Search with Disability – non-activity tested
  • JS07 - Research and Prepare Applications
  • JS08 - Use Australian JobSearch

Code & Descriptor: /
JS01 - Job Search Contacts
Defined Text: / I agree to search for work by contacting [X] employers per fortnight between [Start Date] and [End Date]. I agree to report these job search contacts to Centrelink as directed.
  • Enter the number of job search contacts required per fortnight at [X]; insert the Start and End date, with the End Date being no more than six months in the future.

Using the code: /
  • This code is to be used for activity tested job seekers with full-time or part-time activity test requirements. This code cannot be used for non-activity tested job seekers.
  • The level of job search contacts will be tailored to the job seeker by DHS or the provider, based on the job seeker’s participation profile, personal circumstances and level of capacity. For Stream 4 during the first 6 months, providers will have the discretion to determine what levels of job search efforts are required for job seekers. Refer to the Participation Requirements Guidelines for further information on setting job search contacts for further information on setting the appropriate level of job search contacts.
  • This code cannot be used for non-activity tested job seekers and ESS will not allow its inclusion for these job seekers. Use the JS04 code for non-activity tested job seekers who volunteer to undertake job search.
  • JS01 can only be Compulsory and can be used by providers and DHS.
  • This activity code may also be used in the Work Experience and Compliance sections of the EPP, however, it can only be used in these sections when it co-exists with WE08, Relocation to an area of Higher Labour Demand.
  • JS01 has a Very High priority (that cannot be over-ridden in the system). When this code is selected for use in the EPP it will always be the first code to appear in the Job Search Activities section.
  • This code cannot be used for Early School Leaver (ESL) job seekers. Only voluntary job search activities can be included in an ESL’s EPP.

Compliance: / Connection failure PR.
Code & Descriptor: /
JS02 - Job Search Skills Activities
Defined Text: / I agree to attend and fully participate in job search skills activities with [Provider] from [Start Date] to [End Date]. I will attend on [Day/s] between [Time 1] and [Time 2].
  • Enter the provider at [Provider]; enter the Start and End dates; select from the drop box provided the days on which the job seeker has agreed to attend the activity at [Day/s]; enter the Start time of agreed attendance at [Time 1] and the End time of agreed attendance at [Time 2].

Using the code: /
  • This code is to be used for job seekers attending in-house training with their provider to improve their job search skills. This may include a range of training, for example: resume writing, interview skills, researching positions, preparing job applications, approaching employers/cold canvassing, job presentation skills, work ethics etc.
  • Additional Text could be used to further specify activities that are being undertaken.
  • This code can be used to cover a range of activities the Stream 1 job seeker is expected to undertake to satisfy their Intensive Activity requirement.
  • JS02 can be Voluntary or Compulsory and can only be used by providers. It can be used in the Job Search Activities or Intensive Activities sections.
  • This code can only be included once in any current Approved EPP.

Compliance: / NSNP PR when Compulsory. No compliance when Voluntary.
Code & Descriptor: /
JS04 - Job Search Contacts – Voluntary
Defined Text: / I agree to search for work by contacting [x] employers per fortnight.
  • Include the number of job search contacts the job seeker has agreed to undertake each fortnight in [x].

Using the code: /
  • This code is to be used for job seekers who have no participation requirements, but agree to undertake job search on a voluntary basis.
  • This code is High priority and will appear first in the Job Search Activities section of the EPP when selected.
JS04 can only be Voluntary and can be used by providers and DHS.
  • It can only be used in the Job Search Activities section.
  • This code can also be used for ESL job seekers who wish to voluntarily undertake job search.

Compliance: / Nil
Code & Descriptor: /
JS05 - Job Search with Disability - Activity tested
Defined Text: / I agree to look for, or undertake activities to prepare me for, work of 15 hours or more per week, at or above the relevant minimum wage from [Start Date] to [End Date].
  • Enter a Start and End date

Using the code: /
  • JS05 is to be used for job seekers with disability who look for work of 15 hours or more per week, at or above the minimum wage OR are engaged in activities to prepare them for work of 15 hours or more per week at or above the minimum wage.
  • Job seekers with disability, who are in receipt of the lower rate of Mobility Allowance, will be entitled to a higher rate of Mobility Allowance if they are meeting these job search requirements. DHS will pay the higher rate of Mobility Allowance when this code has been used in an eligible job seeker’s EPP.
JS05 can only be Compulsory and can be used by providers and DHS.
  • It can only be used in the Job Search Activities section.
  • This code can only be included once in the EPP.

Compliance: / Connection failure PR.
Code & Descriptor: /
JS06 - Job Search with Disability - non activity tested
Defined Text: / I agree to undertake activities to look for work of 15 hours or more per week, at or above the relevant minimum wage from [Start Date] to [End Date].
  • Enter a Start and End date.

Using the code: /
  • JS06 is to be used for non-activity tested job seekers with disability who volunteer to look for work of 15 hours or more per week, at or above the minimum wage.
  • Job seekers with disability, who are in receipt of the lower rate of Mobility Allowance, will be entitled to a higher rate of Mobility Allowance if they are meeting these job search requirements. DHS will pay the higher rate of Mobility Allowance when this code has been used in an eligible job seeker’s EPP.
JS06 can only be Voluntary and can be used by providers and DHS.
  • It can only be used in the Job Search Activities section.
  • This code can only be included once in the EPP.

Compliance: / Nil
Code & Descriptor: /
JS07 - Research and Prepare Applications
Defined Text: / I agree to research potential employers and prepare job applications with the help of [Provider] from [Start Date] to [End Date].
  • Enter the Provider name at [Provider]; insert start and end dates.

Using the code: /
  • This code should be used for job seekers undertaking general job search activities at the provider site. These activities will involve researching employment opportunities and preparing job applications.
  • JS07 can be Voluntary or Compulsory and can be used by providers. It can only be used in the Job Search Activities section.
  • This code can only be included once in any current Approved EPP.
  • Providers should also include any additional assistance being offered to the job seeker in the Employment Service Provider Assistance section of the EPP.

Compliance: / NSNP PR when Compulsory. No compliance when Voluntary.
Code & Descriptor: /
JS08 - Use Australian JobSearch
Defined Text: / I agree to undertake [X] job searches using the Australian JobSearch website ( as part of my job search efforts.
  • Enter the number of job searches required per fortnight at [X].

Using the code: /
  • This code should be used with JS01 to specify the number of job searches per fortnight that will be conducted using the Australian JobSearch website.
  • JS08 can be Voluntary or Compulsory and can be used by Job Search Australia providers. It can only be used in the Job Search Activities section.
  • This code can only be included once in any current Approved EPP.
  • Additional Text can be used to specify job search contacts that should be made as part of this job search activity.

Compliance: / Connection failure PR when Compulsory. No compliance when Voluntary.

Appointments

This section records appointments and interviews that have been arranged for the job seeker.