Phase 2 – Managing ChangeDevelop Change Management Plans

Sample Individual Coaching Plan

1.  Create an ADKAR® profile for each of your employees.

·  An ADKAR® profile will show where efforts need to be focused. Create an ADKAR® profile by completing the exercise below for each of the employees in the group. Use a 1 to 5 scale (1 being no awareness, desire, etc. and 5 being complete awareness, desire, etc.).

i.  Rate the employee’s awareness of the need to change. Does the employee fully understand the business, customer or competitor issues that have created a need to change?

ii.  Assess the employee’s overall desire to change. Consider the factors or consequences (good or bad) related to this change for the employee and assess their motivation to change.

iii.  Rate the employee’s knowledge of the change and how to change. Does the employee have a clear understanding of the change and the skills and behaviors required in the new environment?

iv.  Evaluate the employee’s ability to perform during and after the change. How proficient is the employee in the skills and behaviors identified in the knowledge step?

v.  Assess the reinforcement of the change. Are there adequate mechanisms to sustain the change to make it stick?

·  The output of this assessment will be a table like the one below.

Employee / A / D / K / A / R / Notes/actions
Adam / 4 / 5 / 2 / 2 / 4
Beverly / 4 / 1 / 4 / 3 / 4
Charles / 2 / 3 / 2 / 3 / 4
Denise / 5 / 1 / 4 / 2 / 3

2.  Develop corrective actions

·  Focus your individual coaching activities in the first area where the score is 3 or less. The actions that you take will be different for each individual. The output will look like the table below.

Employee / ADKAR® profile / Actions to take / Follow up

·  If patterns emerge (e.g., many low scores for desire) then you may want to design a group activity to address this particular area.

3.  Meet with the employee

·  Discuss where they are in the ADKAR® process.

·  Create an individual change action plan that will help the employee overcome their barriers to change.

4.  Follow up and repeat steps 1 through 3. The frequency and content of these individual coaching sessions will depend on the specific individual, the size of the change and the organizational attributes.