Ontario Central- East Division

THE SALVATION ARMY

ONTARIO CENTRAL- EAST DIVISION

TASK LIST

Actual Job Title: Kettle Worker / Generic Job Title: Christmas Kettle Worker
Ministry Unit: / City and Province: Ontario
Hours of Work: vary / Regular Work Schedule:vary
(Insert Ministry Unit Mission Statement and/or Value Statement if applicable)

PURPOSE:

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

Expectations & Task LIST

KettleWorker(BellRinger)Expectations:

Thefollowingareexpectationsofappropriatebehaviour,appearanceanddresswhileworkingata kettle.

Aboveall,kettleworkers(bellringers),whethervolunteerorpaid,shouldconsiderthemselves representativesofTheSalvationArmyinCanada.

Demeanour/Behaviour while on duty:

•Befriendly,respectfulandpolitetoalldonorsandpassersby.

•Smile,makeeyecontact,andtrytomakea connectionwithasmanypotentialdonorsas possible.

•Bepunctualandcommittedtoworkingduringeachassignedshift.

•Noteat,read,smokeorusemobilephoneswhileoverseeinga kettle.

•Ifpossible,standwhileon duty.

•Avoidobstructingtheflowoftrafficatanykettlelocation.

•Complywithrequestsfromstoremanagersandowners–forexample,movinglocations,not ringingthebell,etc.TheSalvationArmyreliesonthesupportofretailpartnerstoensurethe continuedsuccessoftheChristmasKettleCampaign.Atnopointshoulda kettleworker(bell ringer)challengea retailpartner’sdirectionsaboutthelocationoractivityatthekettles.If issuesarise,thekettleworker(bellringer)shouldimmediatelycontacttheirsupervisor.

•Refrainfromspeakingtomediawithoutreceivingpriorapprovalfromtheirsupervisoror administrator.Ifapproachedbyareporter,respondwith,“I’msorry.I’mnotthebestpersonto respondtoyourquestions.I’llbesuretolettheappropriatepersonknowwhenI’mdonewithmy shift,”orsimilar.

•Neverleavea kettleunattended–foranylengthoftime.

•Ringtheprovidedkettlebellwhileonduty,unlessspecificallyrequestedtostopbyretail partnersorothersinauthority.

AppearanceandDress:

•Beclean,presentableanddressedina mannerconsistentwithSalvationArmyvaluesand standards.

•IfauniformedSalvationist,weartheuniformaccordingtoestablishedstandards.

•Ifnota uniformedSalvationist,wearthevestorotherapparelprovidedbytheirsupervisorfor thedurationoftheirshift.

•Maintainappropriateandprofessionalhairstyles.

•Bepreparedforadverseweatherconditionsifworkingoutdoors.

•Referanyquestionsaboutappropriatedresstoasupervisor.

Dealingwithdonors:

•Usecommonsenseaboutconductingappropriateconversationsorengagingwithdonorsand passersby.Workingatakettleisnotanopportunitytoairpersonalopinionsorgrievances.Itis importanttorememberthatkettleworkers(bellringers)arerepresentingTheSalvationArmy.

•Aftersomeonemakesadonation,respondonlywith“Thankyou”and/or“GodBless”and/or “MerryChristmas.”Kettleworkers(bellringers)maypolitelyofferdonorsanyhandoutsthat havebeenpreviouslyapprovedfordistribution.

•Ifadonoraskshowtheirmoneywillbeused,respondwiththefollowingsuggestedresponse: “Allmoneyraisedinthekettleswillbeusedforsocialserviceprogramsinthelocalcommunity,” orsimilar.

•Ifadonorrequestsareceipt,kindlystatethatreceiptsarenotavailableatthekettlebutwillbe mailedtothedonor.Thekettleworker(bellringer)shouldprovidethedonorwithaslipof paper andaskthemtowritedowntheirname,addressandamountdonated.If thedonationis cash,thekettleworker(bellringer)shouldconfirmtheamountontheslipofpaper.Theslipof papershouldthenbeplacedinthekettle.

•Befamiliarwiththeareawheretheirkettleislocatedsothattheycananswersomecommon questionsthatdonorsorpassersbymayhave.

•IfapasserbyisbelligerentorhasnegativecommentsaboutTheSalvationArmy,donotengage indiscussionordebate.Asuggestedresponseis,“I’msorryyoufeelthatwayandI’llpassalong yourcomplaint.MerryChristmas.”orsimilar.

KettleSafety/Security:

TheSalvationArmytakesthesafetyandsecurityofitskettleworkers(bellringers)anddonations seriously.Therefore,numerousstepsaretakentoensureoverallsecurityoftheprogram:

•Eachkettleshouldbesecurelyfastenedtotheheavyironstandwitha padlockandchain.

•OnlyopenthekettlewhensafelybackonArmypropertyandinthepresenceoftwounrelated individualsdesignatedforthatpurpose.Itis criticalthatatleasttwounrelatedpeoplecontrol andparticipateintheopeningofallkettles,countingandrecordingoffundsdonated.Thisis for theprotectionoftheindividualsinvolved,aswellasmonetarysecurity.

•Wheneverpossible,kettleworkers(bellringers)shouldtransport,pick‐upanddrop‐offkettlesin pairstoensurethesafetyandsecurityofthemselvesandthekettles.

•Storemoneycollectedfromallkettlesinasafeuntilitcanbedeposited.Depositfundsonthe nextbusinessday.

•Whilea kettleworker(bellringer)ison duty,itis theirresponsibilitytooverseedonations, meaningtheyshouldneverleavethekettleunattended.If aworkerneedstoexcusethemselves,theymustco‐ordinatewiththeirsupervisortoensurethatanappropriatepersonisattendingthekettleintheirabsence.

•Kettleworkers(bellringers)aretorefrainfromhandlingcashorotherdonationsinthekettles.

Ifspecificallyrequestedto depositcashintothekettle,workersaretodosoimmediatelyinthe presenceofthedonor.

•Ifakettleworker(bellringer)isapproachedbysomeoneintendingtostealmoneyorotherwise accosted,theyshouldseekasafelocationandcallforhelp

The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

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Employee Corps Officer/Executive Director FACILITY NAME FACILITY NAME

FACILITY LOCATION FACILITY LOCATION

Ontario Central East Division Ontario Central East Division

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Date Date