JOHN A KINTZELE / 243 Hampshire Downs Dr
Morrisville NC 27560
(919)455-0810

EXECUTIVE SUMMARY

P&L responsible leader and operations executive with strong record of achieving high-impact objectives for start-ups, small businesses, Fortune 100 companies, and government/military. Expert in project, program, account, operations and general management of professional services, software, and product-based enterprises. Measurable wins in electrical power, aerospace, pharmaceutical, and internet sectors. Broad functional expertise including strategy, consulting, production, research and development, sales and marketing, human resources, and finance and administration. Skilled in motivating diverse, cross-functional teams and organizations to excel under pressure.

  • Line of businessP&Lownership to $20M
  • International project/program management to $75M
  • Leadership span of control to 800 team members
  • Operational management of $3B in critical assets
  • Key negotiation role for $750K angel round
  • Client/partner/OEMstrategy and management
  • Contract negotiations and procurement
  • Process design and implementation

EXPERIENCE

Power Analytics / Causam EnergyRaleigh, North Carolina

Vice President of Operations2013-Present

Sets operations strategy.Leads the project/program management, system integration, creative, technical support, and training functions for this provider of utility-grade digital energy management, surety, and settlement with over $100B in power system assets under management. Oversees programs and initiatives ranging from power system studies to implementation of real-time systems providing analytics and decision support for economically- and reliability-optimized operation of distributed generation, alternative energy, and other mission-critical grid elements.

  • Redefined support services for software/systems, incremental recurring revenue 5% in 2013, 9% in 2014.
  • Company selected by industry experts and peers for 2013 NCTA “Most Innovative Small Company” award.
Director of Global Services2011-2013

Drove operational excellence of the professional services team. Interfaced with government and client leadership to achieve electrical power managementobjectives usingreal-time analytics and advanced simulation capabilities,in turn providingdynamic capacity assessment, energy management, SOP validation,commissioning support.

  • Improved operational control through institution of formal project management framework and job costing.
  • Propelled 35-project portfolio to 100% on-time, on-budget with strong customer satisfaction in 7 months.

Schneider ElectricKnightdale, North Carolina

Technical Project Manager/Product Safety Engineer2007-2010

Managed safety review projects for this global provider of electrical distribution and industrial automation products and services. Validated affiliate/brand-label product design and instructional material for North American release.

  • Delivered international projects with expected 5-year profits over $10Mand contribution margins over 35%.
  • Automated product safety literature reviews; improved consistency and reduced average turn times by 45%.

Performance ImpactCary, North Carolina

Director of Operations2005-2007

Led multifunctional team in the creation of blended learning solutions for Fortune 100 clients. Directed account planning and execution of client projects. Program/functional management of 20 employees.

  • Led $1.4M project for Fortune 100 pharmaceutical, supporting a major reorganizationincluding adoption ofmatrix management.Received highly positive Kirkpatrick Level I feedback from executive/scientific audience.
  • Created application training vehicles for a major pharmaceutical firm supporting the launch of an integrated web-based HR platform despite aggressive timelines and third-party software development slips.

Schneider Electric North America / Square DKnightdale, North Carolina

Project Manager and Electrical/Electronics Engineer, Affiliate Product Launches2002-2005
  • Primary author of first-ever corporate product safety primer. Corporate product safety subject matter expert.
  • Created “Safety in Product Literature” training and taughtin US/France in 2005. Well received and still used.
  • Instrumental in launch of surge suppression and automation products with strong impact on gross margins.

The SARAA CorporationBenicia, California

Chief Operating Officer2001-2001

Start-up.Charged by Board with capitalization and rollout of web document management product and services.

  • Presented to angel investors resulting in $750K round; negotiated OEM agreement with Ricoh Silicon Valley.
  • Enhanced critical document scanning and indexing capabilities 46:1 and overall production 12:1 in 2 months.
  • Directed operating subsidiary in leveraging improvements to write better contracts, improving cash flow.

iXL, Inc. (Scient, Inc.)San Francisco, California

General Manager (Acting)1999-2000

Owned P&L ($20M 2000, $14M 1999) for this internet consulting/services firm. Reported to RVP. 220 staff.

  • Generated 5-15% net profits despite economic fluctuations, growth from 30 to 220 staff in 24 months.
  • Grew revenue at 146% average annual rate from 1998-2000; averaged 75% repeat business over all accounts.
COO / Senior Vice President of Operations1998-2000

Drove sales operations, account relationships, contracts, hiring, and deliverables.

  • Pushed bill rate from $75 to $200/hour.
  • Improved staff utilization from 45 to 90+ percent via audits, targeted worker incentives.

United States Air ForceLocations Worldwide

Co-Director of Global Flight Operations, 317AG1996-1998
  • Manager of $75M program using 29 aircraft to conduct combat, humanitarian, Presidential missions worldwide.
  • Reclaimed $3.8M dollars per year through reprogramming and migration of legacy flight scheduling software.
Flight Commander / Executive Officer / Instructor Pilot, 40 AS1992-1996
  • Wrote Baldrige National Quality Award-equivalent; portions used as USAF-wide benchmark in ensuing year.
  • Project manager for 7-office, $250,000 purchase/installation of unit’s first fiber LAN, link to DoD WAN.
Chief of Flight Scheduling / T-38 Instructor Pilot, 99FTS1990-1992
  • Achieved 94% success rate (average <60%) in graduating 100 students with USAF initial pilot’s qualification.
  • Honored for courage and calmness under life-threatening pressure during the recovery of a crippled aircraft.

Jet Propulsion LaboratoriesNASA SSFPO, Virginia

Technical Project Coordinator1988-1989
  • Co-authored reliability and maintainability requirements document for International Space Station.
  • Conducted engineering validations of space station’s microgravity environment and life support designs.
  • Named the Assured Crew Return Vehicle (ACRV); remained in use until redesignated as X-38 for flight tests.

EDUCATION

Princeton UniversityPrinceton, New Jersey

B.S.E., Mechanical and Aerospace Engineering1984-1988
  • Thesis (Computational): The Design of Multiwing Systems for Minimum Power in Ground Effect.

United States Air Force Various, United States

Aircraft Commander School1992-1992
Squadron Officer School (SOS)1996-1996
  • Ranked in top 20% from executive MBA-like program (SOS) focused on team leadership, decision-making skills.
  • Graduated Commander’s course with the Summa Cum Laude-equivalent rating of “Exceptionally Qualified”.

SKILLS / OTHER

Publications

  • Financial Benefits of Using Power System Analytics for Mission-Critical Applications, 2012. Primary author. Presented at Uptime Institute’s Symposium 2012, published in conference proceedings and trade journals.
  • Product Safety in Literature, Schneider Electric, 2005. Sole author.
  • Corporate Product Safety Primer, Schneider Electric, 2005. Primary author.
  • DAFBI 55-210, Current Operations, C-130H1, USAF, 1998. Sole author.
  • Space Station Freedom Strawman Availability Document, NASA/JPL, 1989. Primary author.

Technical

  • Expert:Microsoft Project, Word, Excel, Access, PowerPoint, Visio, Outlook, Adobe Acrobat, Gimp.
  • Other:PHP, XHTML, HTML, XML, CSS, VBA/VB, JavaScript/jQuery, SQL, LabVIEW, Adobe Flex/Flash Builder, Robohelp, Captivate, Wordpress, Typekit, Inkscape, FTP and Usenet programs.Google Analytics and AdWords, Google Translation API.
  • Systems:Windows XP, Vista, 7. Ubuntu and various other Linux distributions. Some OpenBSD.

Professional Interests

  • Operations leadership
  • Program/project management
  • Electrical power system optimization
  • Alternative energy and smart grid
  • Aerospace vehicle reliability and optimization
  • Industrial automation technologies
  • Internet and information technologies
  • Business process development