iCan Project Navigator

Independent Care Access Network

JOB DESCRIPTION

Job Title:iCan Project Navigator

Salary: £26,500 Gross per annum

Hours: 35 Hours

Status:Fixed Term for 3 years

Responsible to:Project Manager

Main Location:Outreach sites In the Borough of Enfield

Job purpose:

The navigator will have direct contact with people and will be instrumental in ensuring that the defined project outcomes are achieved.

The navigator will have excellent communication skills, to ensure that every contact counts, through a range of media (telephone; face-to-face; IT) and will demonstrate excellent customer care though commitment to follow-through of established plans to improve outcomes for the following groups:

  • People with early stage dementia or young onset dementia and the people who look after them
  • People at risk of falls, diabetes or stroke
  • People who are socially isolated or due to a change of circumstance (e.g. bereavement) may become lonely and isolated

The navigator will build a sound knowledge of local community; maintain an up to date database of this information, and understand how to access support. The navigator will have knowledge of health promotion issues and current locality initiatives and be able to offer this information to people. The navigator will be able to deal with complex information, using knowledge of local services and pathways to triage clients to appropriate agencies.

Key Responsibilities

  • To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to follow-through of care plans
  • To be able to triage calls/referrals, directing people appropriately
  • Manage a caseload of referrals, acting as a ‘named person’ for individuals and their carers
  • Know/understand the person’s life:their family & friends; their wider support network; their interests and motivations; their physical health; their mental health; their home environment; their financial position
  • Ability to have a guided conversation with the individual - and where appropriate, their carer and referrers - about their needs in order to identify support required
  • Ensure the person gets the support /services they need and are connected to their community. This may involve arranging a volunteer to support and motivate the individual, for instance in:making the appointment; accompanying them to the support/service; being with them during a visit by a professional; organising transport.
  • Support clients to self-manage their health & wellbeing, encouraging behavioural change and challenging low aspirations if appropriate
  • Develop knowledge of local services to enable the individual to access a range of services to meet their needs
  • Help clients to access community care assessments (or carers assessments) if eligible, following up to ensure the process is going smoothly and gather knowledge of outcomes
  • Undertake a review, identify any life changes, updating the support plan, giving support and advice as new needs emerge and making new referrals as appropriate
  • Liaise with other professionals who are involved in a persons’ support as necessary, ensuring a smooth and coordinated person-centred approach
  • To encourage clients to act as positive role models and volunteer to act as peer support with lived experience for other individuals accessing navigation service.
  • Develop relationships with key stakeholders including hard to reach groups at a local level to ensure knowledge of local services is up to date
  • Identify when there is a need for urgent action or for a step-up in care and alert the relevant professional(s)
  • Encourage referrals from GP’s to navigate patients to community and other Voluntary Community services.

General Duties

  • The navigators will be required to attend Integrated Locality Team (ILT) locality based Multi Disciplinary Team (MDT) meetings to ensure the Voluntary Community Sector (VCS) is represented at these meetings.
  • Educate and provide information on falls awareness, stroke prevention, diabetes and dementia
  • Support agencies (home care, housing schemes) with education and awareness around falls awareness, stroke prevention, diabetes and dementia
  • To work in accordance with the organisation’s policies and procedures.
  • To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
  • To attend supervisions and appraisals plus staff meetings, away days
  • To undertake own computer work both in production of correspondence and documents emails etc.
  • The above items outline the main duties and responsibilities of the post. However, they do not represent an inclusive list of all the duties required and the post holder may be asked to undertake other reasonable duties commensurate with the post.
  • Moving to different locations is essential in this role thus the candidate needs to be mobile within the borough

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