Talking about change –
An introduction to using an outcomes approach in community services
Presented by Robert Penna
The concept of measuring and reporting on outcomes in the work of community service organisations is here to stay. But this can be new and confusing territory. If you are looking for answers, guidance and help in terms of how to measure and report outcomes then this workshop is for you.
Robert Penna is an internationally recognised writer and presenter on outcomes. Robert has recently published a book call ‘The Outcomes Toolbox’ which is a practical guide to approaching outcomes in community services. Robert will present an introductory workshop on outcomes based on the material in his book.
The full day workshop will cover:
·  What are “Outcomes”?
·  What are the characteristics of a good outcome?
·  That is an Outcome Statement; why use it?
·  Overview of some leading Outcome-based tools
·  The Outcomes Tree
·  Understanding Indicators
Who should attend:
·  Frontline staff and practitioners
·  Contract management staff
·  Program managers
·  Researchers
·  Policy writers
·  Program evaluators
·  Senior managers
·  Board members
In collaboration with

/

CSIA

Presents

ROBERT PENNA

24th october 2014

Cultural Centre

34 Lake Apex Drive

Gatton QLD 4343

Cost: $35

Community Services industry alliance

PO Box 7190
Lytton Road
East Brisbane QLD 4169
Tel: 07 3180 1360
Fax: 07 3054 1490

REGISTRATION FORM & TAX INVOICE

ABN: 74 168 349 326

CSIA EVENT REGISTRATION

Robert Penna – South West Regional Workshop

Friday 24th October 2014

9.00am to 4.00pm

Cultural Centre, 34 Lake Apex Dr, Gatton QLD 4343

REGISTRATION DETAILS
Please register your attendance as one of the following:
Individual ☐ NGO ☐ Government ☐ Corporate ☐
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PAYMENT DETAILS
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Cost to Attend (per person): $35.00 [GST inclusive]
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☐ Cheque made payable to Community Services Industry Alliance is included with this booking form
☐ Payment will be made into the CSIA’s bank account:
Account Name: Community Services Industry Alliance
BSB: 334-040
Account: 553 933 716
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DIETARY REQUIREMENTS
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CONSENT
The Community Services Industry Alliance may on occasion video and take photographs during the event. Please give consent for the CSIA to use your images as a record of the event or for promotional purposes:
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Thank you for your interest in the Robert Penna – CSIA South West Regional Workshop.

Please return your completed registration form by Friday 17th October 2014 to:

Joan Green

CSIA

PO Box 7190

East Brisbane, QLD 4159

Email: / Fax: 07 3054 1490

Internal use only
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