JOB DESCRIPTION – MEMBER SERVICES

Title: Administrative/Sales Supervisors: Kelly Degorski & Colleen Leader

Abington Club is the premiere family owned and operated health and fitness club in Montgomery County. The ideal candidate is someone who has a fitness background and is looking to work in a family friendly environment as part of their dynamic member services staff.

Customer Service

· Maintain a neat and tidy reception area and member lounge

· Answer a multi-line phone, routing calls, taking and relaying messages accurately and efficiently.

· Greeting members, guests and visitors with courtesy and professionalism, including escorting them to their destination

· Communicate effectively with members and clients to resolve issues in a friendly, timely and effective manner.

· Sorting incoming mail and processing outgoing mail, including shipping via Fed-Ex, UPS, etc.

· Ensure proper check in of members and guests

· Completing clerical and administrative tasks for various departments during down times {typing, data entry, filing, etc. while continuing to act as the office concierge

· Other duties as assigned

Sales

· Knowledgeable of Abington Club services and offerings, including but not limited to:

o Fitness center equipment and processes

o Spa and personal training services offered

o Swim club membership offerings

o Youth program offerings

o Wet Whistle products and services

· Communicate guest requests for membership, services, etc. with proper departments in a timely manner

· Book Tee times for golf and check in golfers using the appropriate prices as set by the Owner

Facility

· Maintain front lobby appearance and ensure coffee, water and towels are stocked and available for members

· Assist whenever necessary to keep the club clean

· Maintain upkeep of bathrooms (towels, hand soap, etc.)

The Abington Club, Administrative / Concierge Job Description Continued…..

Marketing

· Understand current marketing promotions and communicate appropriate offerings to members, guests and visitors

· Ensure all visitors and guests sign the Guest Register

· Provide Guest Register and any other marketing tracking sheets to the Membership Director and Marketing Director at the end of each week

· Work with Marketing Director on creating a visually pleasing display case showcasing Abington Club offerings, sales, promotions, etc.

Other

· Continually update knowledge of membership prices, promotions, menus and other activities at the club to better serve members.

· Follow Abington Club guidelines and policies set forth by management when interacting with members, guests and visitors to ensure a great customer experience

Requirements:

§ Ability to work well in a team environment

§ Excellent Communication Skills

§ Well-organized

§ Pleasant, friendly, positive attitude

§ Credibility, Honor, Integrity

§ Sales Experience

§ Passion for excellent customer service

Time Commitment: Approximately 15-20 hours a week

Compensation: commensurate with experience

Starting Date: Currently Available

To Apply: Submit a cover letter and resume via email to