Corrigendum-I to RFP – for Selection of Vendor for Credit Card Issuance under Outsourced Model

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IDBI Bank Ltd.

Alternate Channels & Cards Department,

13th Floor, IDBI Tower,

WTC Complex, Cuffe Parade, Mumbai 400005.

Corrigendum-I

to notice inviting tenders Ref. No. IDBI Bank/ Credit Card -RFP/2013-14 dtd. Jan 3, 2014

for Selection of Vendor for Credit Card Issuance under Outsourced Model

IDBI Bank Ltd. had invited tender for Selection of Vendor for Credit Card Issuance under

Outsourced Model vide notices under reference, the following clauses/terms of the notices are modified /revised:-

Srl. No / Clause reference & page no. / Existing clause / Modified/Revised clause
1 / Document control Sheet , Pg No. 3 and
Bid Schedule , Pg. No. 12 / Last Date and Time for receipt of Bids (Commercial & Technical) -24.01.2014 by 3PM / Last Date and Time for receipt of Bids (Commercial & Technical) 07.02.2014 by 3PM
2 / Document control Sheet , Pg No. 3 and Bid Schedule , Pg. No. 12 / Date and Time of opening of technical Bids- 24.01.2014 at 4PM. Eligibility and technical bid evaluation will be done a later date. / Date and Time of opening of technical Bids-07.02.2014 at 4PM.
Eligibility and technical bid evaluation will be done a later date.
3 / Section I, Clause 1.3.1, pg 9 / The Bidder shall furnish, as part of its Bid, a bid security (EMD) as mentioned in document control sheet by way of demand draft or pay order in favour of ‘IDBI Bank Limited’ payable at Mumbai. The EMD shall be furnished in Indian National Rupee [INR] only. Any Bid not secured by EMD as mentioned above, shall be summarily rejected forthwith by IDBI Bank, without any further correspondence, as non-responsive. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder. / The Bidder shall furnish, as part of its Bid, a bid security (EMD) as mentioned in document control sheet by way of demand draft or pay order in favour of ‘IDBI Bank Limited’ payable at Mumbai or in form of bank guarantee issued by a scheduled commercial bank valid for 180 days from the date of submission of Bids in favour of IDBI Bank Limited as per Annexure 16. The EMD shall be furnished in Indian National Rupee [INR] only. Any Bid not secured by EMD as mentioned above, shall be summarily rejected forthwith by IDBI Bank, without any further correspondence, as non-responsive. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder.
4 / Section II, Clause 2.4 , pg 13 and Annexure -2, point no 4, pg 58 / The Bidder should have satisfactory dealing with reference to end to end solutions for credit card issuance and operations business under outsourced model with at least two banks on hosted model in India as on date of submission of Bid. The Bidder should submit the documentary evidence of the same as part of its Bid. / The Bidder should have satisfactory dealing with reference to end to end solutions for credit card issuance and operations business under outsourced model with at least two banks in India as on date of submission of Bid. The Bidder should submit the documentary evidence of the same as part of its Bid.
5 / Section III, Clause 3.1.5,pg 16 / The Successful Bidder should arrange for entry and verification of application data in the system. Bank will provide the physical or scanned copy of the application. The Successful Bidder should provide adequate manpower support for the applications processing at Bank’s end. / The Successful Bidder should arrange for entry and verification of application data in their system. Bank will provide the physical or scanned copy of the application. The Successful Bidder should also provide adequate manpower support and requisite infrastructure with scanners for the scanning of applications and coordination at Bank’s end.
6 / Section III, Clause 3.1.18 pg 18 / Successful Bidder is to do necessary customization and to implement changes to meet Bank’s requirement and regulatory requirements during the currency of the Contract without any additional cost. / Successful Bidder to do necessary customization and implement changes to meet Bank’s requirement for 1st year after going live without any additional cost. Bidder is required to do necessary customization and to implement changes as per all the regulatory, statutory, scheme / Network requirements during the currency of the Contract without any additional cost.
7 / Section III, Clause 3.1.21 pg 19 / The Successful Bidder should ensure that all the requirements as mentioned above and in Annexure 5 should be available within two months from the date of signing the Contract. The non-availability of any of the above functionality will attract penalties. / The Successful Bidder should ensure that all the requirements as mentioned above and in Annexure 5 should be available within three months from the date of signing the Contract. The non-availability of any of the above functionality will attract penalties.
8 / Section IV, Clause 4.1.2.15 pg 22 / Two copies of RFP with Seal & Signature on each page / Two copies of RFP including corrigendum(s) with Seal & Signature on each page
9 / Section V, Clause 5.20 pg 39 / The Successful Bidder shall complete the requisite setup for smooth functioning of Credit card operations within two months from the date of signing the Contract. / The Successful Bidder shall complete the requisite setup for smooth functioning of Credit card operations within three months from the date of signing the Contract.
10 / Section V, Clause 5.26.2 pg 44 / The value of the performance bank guarantee will be 50 lakhs (Rupees fifty lakhs). The performance security shall be denominated in Indian Rupees and shall be in the form of a Bank Guarantee issued by an Indian scheduled commercial bank and directly forwarded by the issuing Bank to IDBI Bank. / The value of the performance bank guarantee will be 50 lakhs (Rupees fifty lakhs). The performance security shall be denominated in Indian Rupees and shall be in the form of a Bank Guarantee issued by scheduled commercial bank operating in India in favour of ‘IDBI Bank’ and directly forwarded by the issuing Bank to IDBI Bank.
11 / Section V, Clause 5.40.2 pg 51 / For any delay in commencement of activities on the part of Bidder beyond two months after signing of the Contract with the Bank, a penalty @ Rs. 20,000 per day (i.e. from 1st day of 3rd month onwards) will be charged. / For any delay in commencement of activities on the part of Bidder beyond three months after signing of the Contract with the Bank, a penalty @ Rs. 20,000 per day (i.e. from 1st day of 4th month onwards) will be charged.
12 / Annexure-7, Srl No. 14.3,pg 95 / The system should support revival of expired cards upon request from the customer. / The system should support revival of hotlisted cards upon request from the customer.
13 / Annexure-9, Srl No. 1,2,3,&4 pg 122 / (Please note that the SMS, E-mail,ACS ,courier and speed post cost will be borne by Bank.) / (Please note that the SMS, E-mail, ACS , courier , speed post and Credit information company(viz. CIBIL) charges will be borne by Bank.)
14 / Annexure Added / Annexure 16- Bank Guarantee for EMD / Bank Guarantee for EMD

The modification/ revised clauses (or part of clause) mentioned above will supersede the relevant clauses (or part of clause) mentioned in the RFP document & any corrigendum issued prior to the above. All other terms and conditions, specifications, requirements etc contained in the RFP remain unchanged.

-sd-

General Manager

Alternate Channels & Cards

IDBI Bank Ltd.

Dated Jan 17, 2014

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