SALES TERMS AND CONDITIONS
1-SALES CONDITIONS
Merchandise is invoiced according to the current price list less your regulardiscount.
The list price excludes all SALES TAXES.
Merchandise is sold F.O.B. and shipped through our regularly scheduled delivery system to customer’s yard or warehouse. Please refer to paragraph 6 « Minimum Orders » and paragraph 11 « Delivery and Shipping Charges » for exceptions.
2-TERMS OF PAYMENT
All orders subject to credit approval.
All invoices are «NET» payable net 40 days following the invoice date.
A cash discount on the net amount of the invoice, excluding sales tax, will be allowed on payments received at our office as the following terms and condition.
3%10 days
2%20 days
1%30 days
3-METHOD OF PAYMENT
Payments may be made to our office, to our sales representative, or delivery man. In case of a delay or postal strike, payments may also be sent, prepaid, by courier or by wire bank.
4-NSF CHARGES
We will apply a $25.00 service charge against NSF checks.
The unpaid amount including the service charge will become payable immediately and will bear interests at a rate of 2% (26.6% annually), compounded monthly starting from the date of refusal by the financial institution.
5-PRICE LIST
Current price lists are dated on each page and supersede all previous price lists.
Prices are subject to change without notice. The price list updates are done automatically. It is the customer’s responsability to update the price list. While every reasonable effort is made to ensure that customers’ price lists are current, liability for quotations based on outdated prices is expressly denied.
6-MINIMUM ORDERS
In order to assistour sales team in serving your account more efficiently, we suggest that you accumulate several small orders before calling our office.
A $10.00 handling charge will be applied for all orders less than $25.00 net.
7-CONFIRMATION OF ORDERS
It is the responsability of the customer to check the order to sign it as an agreement and fax it to Lepage Millwork’s office.
Fax number: 418-862-2391 for Canadian customers.
Fax number: 877-289-0190 for US customers.
8-CUSTOM ORDERS
Orders for custom sizes or other non-standard merchandise will not be put into production unless confirmed in writing. These orders cannot be cancelled or returned.
Orders for special shaped, bay/bow windows and other special products will be confirmed with a shop drawing. These orders will be put in production once the signed drawing is sent to us.
9-PRODUCTION LEAD TIME
Normal production lead time vary from 11 to 20 working days according to territory and/or seasonal fluctuation.
Longer lead time may be required for non-standard or special merchandise, as indicated herein.
The manufacturer is not responsible for delays caused by strikes, fire and suchlike circumstances beyond its control.
10-PRODUCT SPECIFICATIONS
In the interest of improved product performance, LEPAGE MILLWORK reserves the right to make changes in design or production without prior notice. A notice will be sent out to advise you of the changes.
The manufacturer expressly denies any obligation to exchange or otherwise modify merchandise previously delivered.
11-DELIVERY AND SHIPPING CHARGES
A-Delivery will be made to customer’s yard or warehouse only on our regularly scheduleddelivery days and our established route.
There will be NO CHARGE for deliveries valued at $250.00 net or more, consisting of one or several orders.
A charge of $50.00 net will apply when the value of the orders delivered are less than $250.00 net.
B-Delivery can also be made outside of our established routes (job sites), in which case a delivery charge of $450.00 net will be invoiced for Canada and $750.00 net will be invoiced for USA. This service must be discussed with the order desk and is dependant upon site accessibility. Delivery must be less than one hour from the transporter’s regular route. If expenses are relevant to the job site delivery, said costs will be invoiced to the customer. (ex: towing, waiting time)
Direct ship must be filled out and sent in with the order.
Note: It is imperative that all pertinent information are sent to the order desk (address, detailed plan, telephone or cellular phone number, contact name)
C-If we have to delivery by common carrier (i.e., a system other than our regularly scheduled delivery), the shipping cost will be invoiced to the customer. Transfer of title on merchandise shipped by common carrier occurs at the time carrier accepts the merchandise. Crating charges if required by the common carrier will be invoiced to the customer at a price based on materials and labor.
D-For delivery of merchandise on pallets there will be an additional charge of $25.00 net per pallet, which will be credited when returned to plant.
12-TRANSIT DAMAGE
Claims for shortage or apparent damaged will not be considered unless noted on delivery receipt or bill of lading at time of delivery.
We need to look at this and set a time limit. If our customers had to unwrap everything to inspect them our drivers will never make it to their next stop. 24-48 hours to report damage.
13-GOODS RETURNED
All goods returned require an AUTHORIZATION NUMBER from our order desk department.
Without this authorization number, goods returned will not be credited.
Custom-made merchandise cannot be returned.
Certain standard merchandise, which we keep in inventory, can be returned for credit provided that they are in PERFECT CONDITION. Handling charge of 50% of the net value of the merchandise will apply unless the order is returned due to an error on our part.
14-CANCELLATIONS – MODIFICATIONS
The interval to modify, add or cancel any item on an order is limited to 2 days following the date the order is received or 24 hours from the time the order is confirmed by fax. If a cancellation, modification or addition is accepted, the complete order will be subject to a new lead time and a $250.00 net service charge by item.
«Please note that no cancellation or modification is possible
if your order is already in production»
15-PHYSICAL AND ENERGY PRODUCTS PERFORMANCES
It is the distributor's responsibility to inform their customers of all product performance, both physical and energy, to ensure that the selected products comply with the laws, codes and regulations applicable to the location where the products will be installed.
16-QUOTATIONS AND ESTIMATES
All quotations or estimates require a CONFIRMATION NUMBER. Without this number, the prices given by the salesman, the order desk personnel or the estimator will not be considered binding.
All the prices that are manually modified in millquote, must be approved and verified by Lepage Millwork and can’t be considered as definitive.
- We are requesting 24 hours to return your quotation.
- Check carefully if you have given all the required information.
- Ifthe order is placed at a later date, please refer to the quote number on our form, providing no changes have been made, in which case prices will be subject to change.
- In most cases, prices are available to you from our price book. If you request prices on standard products, we will refer you to our price list, as the list price will supersede any quotation we give.
- Prices quoted are valid for 30 days from the date on the quote. After this time they will subject to change.
2012SALES TERMS AND CONDITIONSPAGE 1