Job Title: Aquadome Deputy Manager

Job Title: Aquadome Deputy Manager

Location: Aquadome

Responsible to: Aquadome Manager

Main Area of Responsibility:

To assist the Aquadome manager in the management of the Aquadome and Leisure Club and in their absence to assume responsibility for tasks undertaken, to continually develop the Aquadome business in line with company and hotel policies and guidelines. Paying particular emphasis on health & safety, customer care and maximising profitability.

Key Duties:

1.  To manage the water quality of the water in the Aquadome, ensuring the water quality is always of a good standard and falls within the safety guidelines set of by Seymour Services. Especially with regards to the ph level, free and total chlorine levels. To carry out weekly tests on water overall water balance to give the results of these tests to the Aquadome Manager to verify results.

2.  To keep up to date records proving due diligence, ensuring that records are stored correctly and always correctly filled in. Paper work includes pool tests, backwash records, signed staff training records, opening and closing checklists, accident reports and maintenance lists.

3.  To ensure all staff induction books are completed and signed off and also existing staff training logs are updated annually and kept up to date.

4.  To ensure in conjunction with the Club Supervisor and Shift Leaders that staff standards are being maintained.

5.  To update or create new SOP’s as required.

6.  To monitor the Aquadome swimming lesson programme to ensure the booking sheets on the Gladstone system are up to date, all registers are complete as required, the teachers are following the prepared schemes of work. Also to ensure progression of swimmers is taking place and that new pupils are being sought.

7.  To create and implement a sales plan that will be continually updated ensuring that membership enquiries and sales are in line with the budgeted forecast.

8.  To replenish any stocks depleted ensuring that minimal wastage occurs. To manage access to dangerous chemicals.

9.  In the absence of the Aquadome manager you will be required to attend monthly sales meetings and weekly Head of department meetings, for which you will be required to produce a short written report, on memberships, sales activities and personnel issues.

10.  To ensure that the cleaning schedules set out within the department are completed daily, whilst responding to other cleaning tasks that may occur with the nature of the business.

11.  To assist in the production of the monthly direct debits report and in conjunction with the Aquadome manager to assist with any queries that may arise in the process.

12.  To oversee the reception area to ensure all procedures are being followed, necessary paperwork is up to date, class bookings are up to date and to add additional classes on the system when required.

13.  To assist the Aquadome manager in completing the Head of Department responsibilities.

14.  To after all incidents and accidents in the Aquadome to review procedures and up date PSOP, in order to prevent the re-occurrence of any incidents

15.  To perform fortnightly staff training sessions with all members of staff, including lifeguard training.

16.  To run courses internally and externally on lifeguard qualification (NPLQ).

General Responsibilities:

1.  To recommend and provide knowledge of the Hotel and group facilities, external excursions and Island attractions

2.  To undertake in any other reasonable project/tasks set by management in order to help them uphold the standards set by the Hotel. Be prepared to work in any other areas to support colleagues.

3.  To assist in the training of new colleagues, and support other team members as appropriate.

4.  To take steps to reduce wastage & conserve energy e.g. turning off lights, throwing away rubbish etc.

Head of Departments General Responsibilities

In conjunction with the Personnel Manager / General Manager to recruit and select personnel for the department, following the company recruitment and selection procedures in relation to interviews and record keeping.

To continually up date and develop the departmental SOP (standard operating procedure) ensuring that current practices are included and to carry out on job training, in line with SOP and ensure records are kept up to date with the help of the Personnel and Training Manager.

To provide an effective team working environment, where staff can communicate, co-operate and support each other, in compliance of the Dignity at work principles adopted by the company. To foster an approachable position in the department, by where staff feel comfortable to come to you with problems and grievances.

To produce departmental rotas in line with the business demands, ensuring all holiday and bank holiday entitlements are taken by employees and the efficient planning of manpower resources maximise profitability. Also to complete administration for the department’s wages, by completing timesheets and variation sheets for the personnel manager.

To delegate and allocate work to be undertaken by the department, to effectively plan work to maximise output, whilst ensuring all tasks are completed in line with the SOP.

To ensure appropriate health and safety procedures are in place and to effectively monitor the safety and security of employees at all times of the working day. To ensure that all work undertaken is compliant with current legislation and is carried out in a safe working manner. Where appropriate to ensure that staff are fully trained and compliant with the requirements of COSHH (The control of substances hazardous to health) and HACCAP legislation (Hazard analysis critical control points.) To ensure that all personnel protective equipment (PPE) is used in conjunction with the departmental Standard Operating Procedure (SOP) to ensure minimal risks to yourself and others. To advise Seymour Services of any shortages or defective equipment in line with company reporting procedures.

To continually monitor absence in liaison with the personnel manager and when appropriate to conduct return to work interviews.

To conduct exit interviews with leavers in order to establish reasons for leaving and to obtain feedback on positions, in order to develop the role.

To manage staff performance by providing ongoing feedback and conducting regular job chats and appraisals in line with the company policy and procedures. Addressing any performance difficulties promptly and where appropriate referring such matters to the Personnel Manager so that performance capability procedures can be implemented.

To ensure that your team are aware of what is appropriate behaviour and conduct, pre-empting any difficulties and keeping detailed records of any action taken informally. Where appropriate refer issues to the personnel manager so the appropriate disciplinary procedures can be taken. To assist in with disciplinary investigation and when appropriate to assist in disciplinary interviews.

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