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BHARAT SANCHAR NIGAM LIMITED
(A Govt. of India Enterprise)
OFFICE OF THE GENERAL MANAGER TELECOM DISTRICT NAINITAL
HQ Haldwani
TENDER No.
COST OF TENDER: - Rs.1103/- DOCUMENT SOLD TO M/s…………………..
Signature of issuing officer
TENDER DOCUMENT FOR
(TECHNICAL BID)
FRANCHISEES FOR SALE OF BSNL
SERVICES AND PRODUCT
IN NAINITAL SSA
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TABLE OF CONTENTS
Sl No. / Title / Page No.1 / NIT / 3-6
2 / Background (Section I) / 7
3 / Terms and conditions (Section II)
(i) Eligibility for BSNL Franchisee ship and selection
(ii) Requirement for franchisee after approval of EIO
(iii) Submission of EIO
(iv) Selection of franchisee
(v) Review
(vi) Sales work by outlets directly run/control by BSNL / 8-10
4 / Discount, Commission & Incentive Policy (Section III) / 11-12
5 / Operations & Accounting Procedures (Section IV) / 13
6 / General Terms and conditions (Section V) / 14-17
7 / Draft Agreement (Section VI) / 18-28
8 / Annexure A (Part of Draft Agreement) / 29
9 / Annexure B (Part of Draft Agreement) / 30
10 / Annexure C (Part of Draft Agreement) / 31-32
11 / Annexure D (Part of Draft Agreement) / 33-34
12 / Annexure E, F, G, H / 35
13 / Annexure I / 36-43
14 / Annexure J / 44-45
15 / Annexure K (No relationship certificate pro-forma) / 46
16 / Annexure K-1, K-2 / 47-48
17 / Annexure AI (Criteria for allocation of marks for selection of franchisees) / 49
18 / Annexure BI (Job for Frnachisees) / 50-52
19 / Annexure L / 53
Signature of Tenderer
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NOTICE INVITING EOI (Expression of Interest) for BSNL Franchisee
No. :- Plg/Sales/BSNL SERVICES & PRODUCT/NT/2009-10/ Dated 15/07/2009
Sealed (Wax/ PVC tape) EOIs (location wise) are invited on behalf of CMD BSNL by GMTD, Nainital, HQ-Haldwani for selection of Franchisees for sale of BSNL services and products at various locations in Nainital SSA in UAL Circle Dehradun from eligible and willing parties.
EMD / Cost of Tender Document / Sale of EIO Document / Last date & Time for Bid submission / Date & time of bid opening / No of vacant Locations in SSAsRs. 02 Lakh in the form of demand draft from nationalized bank in favour of AO(Cash), BSNL, O/o GMTD Nainital, HQ-Haldwani payabale at Haldwani / Rs. 1103.00 / From 15-07-2009 to 06-08-2009 / 07-08-2009
upto 14.00 hrs / 07-08-2009
at 15.00 hrs / 02 Nos. in SSA
1. Eligibility conditions:
(i) Educational Qualification: Graduate
(The qualification of the executive director/ proprietor /partner, who will manage the franchiseeship, will be considered)
(ii) Experience: Dealing in Telecom or FMCG or Electronic/ Electrical goods for the last
• 2 years for SSA. FMCG means wide distribution network through retailers selling packaged, branded products. Companies selling wines/ Liquor, petrol /Kerosene are excluded.
BSNL’s decision in regard to determining the products, which qualify in the above- mentioned categories, shall be final and binding upon the bidders. The experience as on the date of opening of EOI will be counted.
(iii) Turn Over i.e. sales proceeds as per P&L account submitted for financial year 2007-08
• Rs. 50 Lakhs for SSA
[Attested copy from CA of P&L Accounts submitted for the year 2007-08 to be attached]
The documents submitted in support of the turn-over must clearly indicate the turn – over
(sale proceeds as per P&L accounts submitted for the financial year 2007-08) achieved in Telecom or FMCG or Electronic/Electrical goods)
For evaluation of the EOIs, the turnover details for the business carried out in the above-mentioned items (i.e. Telecom or FMCG or Electronic/ Electric/ Electrical goods) will only be considered.
(iv) Space (Carpet area for show- room)
• 200 sq. ft. in SSA
(space is to be ensured within 7 days of LOI for award of Franchisee ship. The show-room is to be arranged by the franchisee at his own cost as per BSNL given designs.)
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(v) Location : The show-room space must be available in any one of the commercial area as specified in the EOI document with sufficient parking space. It should be on ground floor only on main road or clearly visible from main road. Layout and location map of the show-room (clearly showing the main showroom area and the parking space) to be submitted along with the EOI.
* For evaluation of the EOIs, the turn-over details for the business carried out in the abovementioned items (i.e. Telecom or FMCG or Electronic/Electrical goods) will only be considered. Detail of the proposed site/showroom (layout and location of the site/show-room must be attached)
Sl No. / Franchisee Area/Zone / Location of Showroom1 / Zone-2 Nainital SDCA / 1- Bus stand Tallital to Rickshow Stand Mallital Nainital
2- Bus Stand Bhowali to Bhimtal Mod Bhowali
3- Police Chowki Bhimtal to Midway Restaurant Bhowali
Road Bhimtal
2 / Zone 3 Kashipur SDCA / 1- Maharana Pratap Chowk to Regional Office PNB
Bazpur Road Kashipur
2- Railway Station to YES Bank Kashipur
3- Post Office Ramnagar to Digree college Mod (Ranikhet
Road) Ramnagar
(vi) If the bidder has submitted/attached fake document (s) as a part of tender, in addition to forfeiture
of EMD, bidder will be Debarred/Black Listed & security deposit will be forfeited, in case of such successful bidder(s).
(vii) Declaration by franchisees as given in Annexure -K.
(viii) Declaration of no relation ship with BSNL employees.
2. Requirements for franchisees after approval of EOI :-
a. EMD Rs. 2 lakhs submitted with EOI which may be adjusted as security deposit for successful bidder.
b. PBG (Performance Bank Guarantee) of Rs. 05 Lakh to be submitted before signing of agreement
within 15 days of LOI.
c. Manning at least 14 hrs. /day (8:00 AM to 10:00 PM) 7 days a week. Attending Complaints (8:00 AM
to 8:00 PM) 7 days a week.
d. Staff of franchisee working for BSNL product and services should be in uniform specified by BSNL.
e. BSNL, reserves the rights to seek/verify financial information from franchisee's Bankers/credit
providers & sue another sources as to carry out other verifications.
f. Franchisee shall deposit the aforesaid EMD/PBG of said amount as BSNL may determine from time
to time. BSNL reserves the right to forfeit/adjust/apply the said EMD/PBG amount in full or part satisfactions of any sums due from the franchisee to BSNL at any time, Franchisee shall continue to be liable for balance, if any, No interest will be paid on the deposit. BSNL reserves the right to increase the amount of PBG at any time in its sole discretion with respect any/some/all franchisee.
Signature of Tenderer
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3. Selection of Franchisees :- Selection of Franchisees will be made by the duly constituted selection committee based on the marks obtained on the basis of eligibility conditions and presentation/interview of two top ranking bidders. The decision of selection committee shall be final and binding to all bidders.
4. Self declaration by franchisee is to be given that not more than 4 franchisee areas in the circle/country are with him. The declaration, if found wrong, he will be disqualified for all the franchisee areas.
5. The other details like geographical area of operation for Nainital SSA where franchisees are to be appointed, commission / incentive payable and other terms & conditions can be seen in the documents in the annexure “K ” enclosed.
6. Bidder document will be available for sale from AGM(Plg) O/o GMTD, Nainital from 15-07-2009(11:00 Hrs. to 16:00 hrs.) on any working day up to 06-08-2009, on payment of Rs 1103/-as bidder document cost (non-refundable) in the form of cash/ crossed bank draft in favor of Accounts Officer (Cash), BSNL O/o GMTD, Nainital payable at Haldwani. In case of cash payment the original cash receipt obtained should be enclosed with tender document.
7. Submission of EOI–Separate EOI should be submitted for each vacant location and each EOI should be super scribed with “Franchisee-ship at ______Location in ______SSA.” and it should be dropped in concerned Tender box kept in the office of AGM (Plg.) O/o GMTD Nainital HQ Haldwani upto 14:00 Hrs on date 07-08-2009 .
8. Opening of EOI – EOI shall be opened on dated 07-08-2009 at 15.00 hrs, in the office of the AGM (Plg.) O/o GMTDNainital HQ Haldwani in the presence of bidders/ authorized representatives of the bidders who wish to be present.
9. Fee for EOI Document is neither transferable nor refundable.
10. EOI document will neither be sent nor be accepted by Post / Courier.
11. EOI document is also available on the website uttranchal .bsnl.co.in which may be downloaded and submitted along with bid document cost of Rs 1103/- in the form of bank draft in favor of Accounts Officer (Cash), BSNL O/o GMTD Nainital HQ Haldwani payable at Haldwani. The numbers of locations are approximate and GMTD Nainital has the right to cancel the tender or reduce/increase the number of franchisee locations without assigning any reason.
Signature of Tenderer
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CHECK LIST FOR BIDDERS/APPLICANTS.
1. The Bidder should ensure that all documents and papers submitted in this EOI are fully authenticated by the
authorized signatory under his signature with official seal wherever applicable.
2. The following documents form part of the EOI and should be submitted with EOI:
Sl NO. / Documents to be submitted / Please tick in one of the columns belowDocuments
Submitted / Documents
not required to be
submitted
1 / All pages of this EOI document, duly signed by the bidder/the authorized signatory in a token of acceptance of all terms and conditions by the bidder. Any other document submitted by the bidder should also be signed by the bidder/ the authorized signatory
2 / Duly filled application form for individuals/companies/firms (Annexure-J)
3 / In case, the EOI document is downloaded from Internet, then a Demand Draft of Rs.1103/- as cost of the bid document from a
nationalized/Schedule bank
4 / General Power of attorney in favor of the signatory signing the EOI documents. It is not required in case of proprietary firm if the proprietor himself signs the documents
5 / Attested copy of Article or Memorandum of Association or partnership deed or proprietorship deed as the case may be
6 / Attested copy of LST/CST/Service TAX Registration number
7 / Attested copy of PAN/GIR Number
8 / EMD (Bid Security) for Rs. 2,00,000.00 lakh (Rs. Two Lakh) in the shape of Bank Demand Draft issued from a nationalized/Schedule bank
9 / Attested copy of CA of turn over details for the year 2007-08 or 2008-09 (P&L Account)
10 / Attested copy of educational qualification certificate(s) as required
11 / Certificates for experience in dealing with telecom or FMCG or
Electronic/Electrical goods for last 2 years as on the date of opening of EOI with duly attested supporting documents
12 / Proof of ownership/rent-deed/supportive documents, showing the clear title to the show room. The show-room space is to be ensured within 7 days of LOI (Letter of Intent) for Franchisee ship
13 / Layout map and location map of the showroom (clearly showing the main show-room area and the parking space) attached
14 / Self declaration regarding franchisee area having in the circle/country
3. Every additional document submitted and every page of the EOI document shall be duly signed by the authorized
signatory as a token of compliance and acceptance to all terms and conditions.
4. Separate EOI form for each area should be submitted, if bidder wants to apply for more than one Franchisee Area if
eligible.
Signature of Tenderer
Section - I
1. Background
BSNL’s aim is to have multiple channels of delivery of its product and services. Apart from its own outlets (Customer Service Centers) STD/ISD PCOs were the first alternate channel for availability of its services to consumers. Later on marketing agents were appointed to sell its ITC cards. In the year 2002 BSNL appointed dealers and distributors to sell it’s post-paid and pre-paid cellular services. Franchisee policy 2004 allowed franchisees for selling all BSNL services which included cellular, basic, WLL, Internet, ITC Cards etc., instead of having separate dealers and distributors for different services. The type of services offered by the franchisees includes providing new connection in cellular, basic fixed line, WLL, Internet, value added services of cellular and basic and selling of recharge coupons and ITC cards. In addition to generating demand and meeting targets for providing services offered by BSNL, the franchisees will have to do after sales services including receiving, attending and rectifying complaints and selling add-on products.
The selection of franchisees and the control of its functioning in BSNL is to be undertaken by Telecom District Nainital. The contract of franchisee will be awarded for a period of two years from the date of agreement between franchisee and BSNL.
Sales and Distribution Policy-Need
a. To meet the objective, a comprehensive sales and distribution strategy for BSNL needs to be adopted giving
emphasis on marketing, sales, including after sales customer care. Hence this Sales and Distribution Policy 2006 has been drafted which is in super cession of existing Franchisee Policy.