AT THE PHARMACY
FOLLOW-UP LISTENING LESSON - AT THE PHARMACY - Aldo Gatti
Level: Benchmark 3 Time: 1.5 hours
Aim: Ss will understand vocabulary regarding: i) auxiliary prescription warning labels and patient information labels ii) listening to an automated pharmacy telephone message and check comprehension to prompts. Labels are introduced as part of what Ss will see on their prescriptions.
Language Focus: Ss will learn the following vocabulary regarding their prescriptions [refill, renew, pick-up, auxiliary label, warning label, patient information label, including star (*), and pound (#)], and will be exposed to the imperative/commands including negative commands. (Drink plenty of water…Do not drink alcohol… Stay away from the sun. ) Explain that the imperative is a verb form that is used to give orders, instructions, advice, etc. and that it is formed by using the base infinitive of the verb (the infinitive without to).
Pre-listening Stage:
Pre-teach difficult/new vocabulary (see above) from the listening task (as well as touching on prescription warning labels and patient information labels). Ask Ss what kind of labels they may find on a prescription. Write on blackboard the answers given. Explain that certain prescription medications require warning/information labels and that they are usually written as commands/imperatives. Pass around a sheet of common prescription auxiliary warning and patient information labels and have each student select one and read it to the class. Provide a handout of some typical label warning and exercise for Ss to do.
Comprehension check:
· Ss to do handout and check with their partners. Answers are presented to class.
Materials: Handouts of prescription warning labels. Handout of automated pharmacy telephone message.
Listening:
Ss to listen to automated pharmacy telephone message (Obtained by calling 416-444-4445. See transcript of message attached). Ss to pair up and take turns reading the transcript after listening to the automated telephone message, and then answer the questions provided. [Ss may also phone the pharmacy by calling 416-444-4445 to hear the automated message and practice using the star (*) and pound (#) options (as homework)].
Comprehension check:
· Ss to answer questions by giving commands based on the automated telephone message. Take up correct answers in class.
Communicative Activity:
In pairs, Ss to describe a warning label they may have seen when they received a prescription for themselves, a child or family member. (Take with…. Use with…Stay away from…)
Then, Ss to use the handout with the various labels found on a prescription bottle. In pairs, Ss are to give each other a label and write down 10 questions with the appropriate answer: e.g. (i) How do I take this medication? Take with food. (ii) Can I keep this medication in the refrigerator? Do not refrigerate. Ss then practice asking each other these questions and giving the response.
These are some auxiliary labels, warning labels and patient information labels for use on drug vials, bottles, charts and records.
From: http://shop.tps-online.com/browse.cfm/2,5.html
Read each label below. Put an X beside every sentence under the label that is not true or not right. Put a check (√) beside every sentence that is true or right.
a) You can eat cheese.__
b) You can eat fruit.__ /
a) Take this with food.__
b) You ate lunch at 12:00o’clock. It’s now 1:30pm. You can take this drug.__
a) Drink a lot of water when you take this.__ /
a) You can stay in the sun for a long time.__
a) Take this with water.__
b) You can take this with a banana.__ /
a) You can drink wine.__
b) You can drink milk.__
a) One shake is enough to mix this medication.__ /
a) This drug can make you sleepy.__
b) You can drink wine and then drive a car.__
c) You can drink liquor and then work on a machine.__
a) You can drink grapefruit juice.__
b) You can eat a grapefruit.__ /
a) You do not need to speak to your doctor before taking this drug.__
b) You need to speak to your doctor before taking over-the-counter drugs._
Adapted from: Welcome to Canadian English, Part 2
Ss to listen to the automated pharmacy telephone message.
North American Touchtone Keypad Rotary phone
Thank you for calling Shoppers Drug Mart located at (946 Lawrence Avenue E. at Don Mills Rd., Toronto), Open 24 hours.
For pharmacy and our automated prescription refill service, please press 1.
For customer service, including: cosmetics, photofinishing and post office, press 2.
For all other store enquiries including store hours and location, press 3.
If you are calling from a rotary phone, please stay on the line.
To repeat your options, press star (*) .
Pressing 1)
Our automated prescription refill service is now part of Med-Ready. A group up of services designed to make it easier and more convenient for you to renew and pick up your prescriptions.
To use this service, press 1.
Please enter the 7 digit Rx # located in the top left corner of your prescription label.
If you make a mistake, press star (*).
To return to the previous menu, press pound (#).
______
Comprehension Section (Give in command mode):
1) Tell your partner which number to press to refill a prescription.
Press ______
2) Tell your partner how many digits you have to enter to renew your prescription.
Enter ______
3) Tell your partner what to do if you make a mistake while entering your prescription number.
Press ______
4) Tell your partner what to do if you have a rotary phone.
Stay ______
5) Tell your partner that their medication is ready.
Pick up ______
Teacher’s full transcript of full message: (This may be listened to by phoning 416-444-4445)
Thank you for calling SDM located at 946 Lawrence Avenue E. at Don Mills Rd., Toronto. Open 24 hours.
For pharmacy and our automated prescription refill service, please press 1.
For customer service, including: cosmetics, photofinishing and post office, press 2.
For all other store enquiries including store hours and location, press 3.
If you are calling from a rotary phone, please stay on the line.
To repeat your options, press star (*) .
Pressing 1)
Our automated prescription refill service is now part of Med-Ready. A group up of services designed to make it easier and more convenient for you to renew and pick up your prescriptions.
To use this service, press 1.
Please enter the 7 digit RX # located in the top left corner of your prescription label.
If you make a mistake, press star (*).
To return to the previous menu, press pound (#).
Doctor‘s offices, press 2.
To speak directly with a pharmacy team member, press 0.
To repeat your options, press star (*).
To return to the previous menu, press pound (#).
Pressing 2)
For customer service, press 1.
For cosmetics, press 2.
For photofinishing, press 3.
For postal services, press 4.
To repeat your options, press star (*).
To return to the previous menu, press pound (#).
Pressing 3)
For store hours, press 1.
For store location, press 2.
For our management directory, press 3.
To repeat your options, press star (*).
To return to the previous menu, press pound (#).
For store hours:
WE are opened 24 hours a day, seven days a week
To repeat the message, press star (*).
To return to the previous menu, press pound (#).
For store location, press 2.
We are located at 946 Lawrence Avenue Avenue east at Don Mills road, Toronto, ON M3C 1R1
To repeat the message, press star (*).
To return to the previous menu, press pound (#).
To find addition stores in your area, please visit our website at www.shoppersdrugmart.ca
For our management directory, press 3.
To repeat your options, press star ( *)
To return to the previous menu, press pound (#).
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