Hanham Health - Job Description
SECTION 1 – JOB DETAILS
Job Title: Admin Support Clerk
Salary: £ 16200-17000 pro-rated
Hours: 15 -20 hours per week
Department: Healthcare Centre
Location/Base: HMP Leyhill, Wotton-under-Edge, Gloucestershire, GL12 8BT
SECTION 2 – JOB SUMMARY
The post holder will contribute to the smooth running of the Healthcare Centre at HMP Leyhill by providing comprehensive administrative support to the Prisons Operations Manager, GPs and extended clinical team.
The post holder will liaise with a range of professionals, which will include GPs, nurses, discipline staff and practitioners from external agencies.
SECTION 3 - ORGANISATION CHART / ACCOUNTABLITY
SECTION 4 – KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED
§ Experience of working within an office environment dealing with correspondence, faxing and photocopying
§ Experience of keyboard skills with data entering experience
§ Knowledge and experience of computer-based database systems
§ Awareness of policies and procedures regarding Confidentiality and Data Protection and adherence to these with regard to patient records and information requested over the telephone
§ To have the ability to deal with patients and colleagues in a calm professional manner at all times
SECTION 5 – SKILLS REQUIRED
§ Ability to use initiative, within clear boundaries, seeking advice from more senior members of staff whenever necessary
§ Ability to prioritise and organise own work
§ Ability to promote and support good working relationships across other areas of prison healthcare
§ Good interpersonal and communication skills with the ability to liaise confidently and professionally over the telephone and face to face with a variety of staff e.g. Nurses, GPs, discipline staff and practitioners from external agencies
§ Good understanding of IT programmes such as Microsoft Word and Excel and willingness to develop these skills with onsite training
§ Ability to work to deadlines e.g. ensuring statistical data is collected and submitted in a timely manner
§ Effective team worker providing cover for colleagues in times of absence and annual leave and assisting with the training of new team members
§ Flexible and adaptable approach to work
§ Willingness to undertake further training and development
§ Attention to detail when updating electronic medical records on computer database
§ Accurate transfer of information when taking messages
SECTION 6– MAIN DUTIES & RESPONSIBILITIES OF THE POST
§ To assist the Team Leader in the management of the clinical system
§ To assist the Team Leader with monthly data collection and to present the results in the required format
§ To manage the procurement process for clinical and non-clinical stock by using the online ordering system (training for this will be provided)
§ To scan medical paperwork onto the clinical system
§ To set up and maintain clinics on the electronic appointment book
§ To set up, monitor and manage waiting lists of the electronic clinic system
§ To act upon electronic tasks as generated by other members of the multi-disciplinary team
§ To run searches and audits on the clinical system and present results in an appropriate format
§ To deal with telephone enquiries from health care professionals and external agencies in an efficient, confident and polite manner adhering to local policies
§ Ensure messages are taken clearly and concisely and passed to the relevant member of staff
§ To support other members of the admin team if workloads increase
§ To be an effective team member, covering work as necessary of staff who are on leave/sickness
§ To provide cover for Reception when necessary
§ To take and type minutes of departmental meetings
§ To understand and maintain a high standard of confidentiality adhering to the local Data Protection policy.
§ To contribute to working in a paper-light practice
§ To be fully aware of the implications of the Health and Safety at Work Act and associated policies
§ Such other duties as appropriate to the needs of the department, as agreed between the post holder and the Team Leader
§ In light of the changing needs prison healthcare, this job description could be subject to change in the future
SECTION 7 – REHABILITATION OF OFFENDERS ACT
In order to work within the prison(s), the post holder will be subject to the following:
§ An enhanced criminal background check
§ A security vetting check
§ Evidence of ‘Right to Work’ within the UK