Community Support Services Manager
Salary:£30,000 per annum
Hours: 37.5 hours per week
Location:North Leeds
Benefits: Pension, Employee Assistance Programme,
Jewish High Holy days = additional paid annual leave,
option to join healthcare scheme,

Are you an inspirational leader and manager and have a varied social care background?

Are you passionate about working with individuals and improving people’s quality of life?

Are you passionate about the value of performance, outcome measurement and reporting to drive organisational improvement and development?

Are you seeking a role where your expertise and knowledge can influence and improve the quality of life of individuals?

Then Leeds Jewish Welfare Board would like to hear from you.

This exciting role will optimise existing services whilst developing new services that meet the ever-changing needs of the community contributing to the long-term sustainability of LJWB.

We are looking for an individual with relevant experience and skills in development, delivery and service management and monitoring, particularly in a social care setting, underpinned by excellent communication and partnership working skills. Key will be to develop strong effective relationships with key stakeholders and have experience of working with providers and community.

In order to work effectively in the post you must have exceptional people skills, as the primary aim of the new posts are to build and sustain services that are adaptable to meet the changing needs of the community.

LJWB services aspires to being a centre of excellence that enables individuals to feel comfortable in accessing, receiving support and social engagement that are important in helping reduce social isolation and improving quality of life.

The Community Support Services Manager will be responsible for promoting a culture based on respect, dignity and person centred approaches for existing and new service users, providing clear management to a well-established support team.

You will play a key role in supporting the Operations Manager and Senior Leadership Team, whilst also contributing to the development and implementation of services, strategies and policies, working with key stakeholders and services users to help develop services.

The Community Support Services Manager role is vital in leading a range of person centred services that will enable and encourage service users to be independent and feel empowered in every way possible. You will be responsible for monitoring the effectiveness of services, ensuring they are of high quality, are safe, are of value for money, provide a social return on investment, whilst enabling and supporting service users to be at the heart of service design and delivery.

It is imperative that you thrive on challenge and are able to handle any issues that come your way, calmly and proactively. With relevant qualifications and an understanding of Community Support and relevant legislation and policies. You will be committed to a Person-Centred approach, have exceptional customer service and communication skills at the heart of all you do, putting people first and focusing on individuals’ needs, is imperative to the duties associated with all work activity of the LJWB.

To secure this excellent opportunity, you must have a proven background of working within a complex, multi-stakeholder, social care based environment and of managing a complex and rapidly changing workload. Confident working with Microsoft Office and web-based systems as well as with financial reports and budgets, you will also be able to undertake basic research into the sectors within which LJWB operates. Strong prioritisation and communication skills, both verbal and written, plus the ability to work under your own initiative are also essential.

Together, we can inspire a better, brighter future, strive for improvements and secure better outcomes for individuals and the community.

CV’s are accepted however you must request a job specification in order to evidence the essential criteria required for the role.

For further information and an application pack please email or call 0113-218-5899. There is no specific closing date the vacancy may close once a suitable applicant is found.

If you are shortlisted you will be contacted directly, if you do not hear from us within 3 weeks of the closing date, it can be assumed that unfortunately, your application was unsuccessful on this occasion.

No agencies

/ Our offices are disability friendly.
We are an equal opportunities employer. /

JOB SPECIFICATION

JOB TITLE / Community Support Services Manager
HOURS OF WORK / 37.5 hours per week
SALARY / £30,000 per annum
REPORTS TO / Operations Manager
STAFF RESPONSIBILTIES / Community Projects Officers including Neshama Works Project, Dementia Project, Arnie and Essie Helpline.
DBS REQUIRED / Yes
Contract Type: / Permanent following successful completion of 6 months probationary period
SPECIAL CONDITIONS / LJWB is an equal opportunity employer and as such both the organisation and its employees are required to comply with good practice and to promote equality in line with our legal duties under the Equality Act 2010.
Specifically: To respect and work positively with others to create a workplace that is inclusive, a service that is responsive to individual needs.
LJWB is committed to making any necessary reasonable adjustments to the job role and the working environment so that disabled people have access to job opportunities or current employees can continue to work should they develop a disabling condition.
KEY RELATIONSHIPS / Operations Manager, Chief Executive Officer, Heads of Service, Service Managers, Team Colleagues, Clients and Service Users

The following information is furnished to assist staff joining LJWB to understand and appreciate the work content of their post and the role they are to play in the organisation.

However, the following points should be noted:

1Whilst every endeavour has been made to give a good indication of the type and range of work to be carried out, cannot be regarded as a definitive statement as this does not permit every item to be specified in detail. Broad headings, therefore, may have been used below, in which case all the usual associated routines are naturally included in the job description.

2To act in accordance with the principles set out in the Employee Behavioural Code of Conduct and LJWB values.

3.Prime objectives of the post

  • To promote and support LJWB’s Vision: Positively Changing Lives.
  • To ensure the provision of effective services to meet Leeds Jewish Welfare Board’s (LJWB) charitable objectives and meet community’s needs.
  • To take responsibility for managing the delivery of all person centred services for the Community Support Services, providing clear direction, supervision and performance management and to pro-actively manage staff performance issues.
  • To support the start-up, implementation and completion of assigned projects, adhering to agreed organisational project methodologies, policies and standards and the general compliance of the funding body throughout the life cycle of the project.
  • To develop and implement innovative and effective Community Support strategies, programmes and implementation plans that will deliver maximum measurable impact for clients and the community in accordance with the aims and priorities of LJWB.

4.Key responsibilities and range of duties:

  • The post holder will have to be flexible and able to adapt to the pace of a fast changing social care and person centred environment.
  • To undertake any other reasonable duties as required which are appropriate to the work of the team and are commensurate with the responsibility and level of the post.
  • To comply with Health and Safety legislation.
  • To support the Operations Manager in developing new, innovative and more effective ways of working as part of the service and organisational drive for continuous improvement.
  • To support the development, implementation and monitoring of an effective strategic and integrated approach to the delivery of LJWB Wellbeing Strategy.
  • To oversee the effective operation of the Community Support Service, monitoring effectiveness of operations, level of outcomes attained by the services, level referrals for support and specialist work activity, reduction in social isolation and maintaining of independency within the community for as long as is feasible for the client and their support network.
  • To utilise data to identify strategies and projects to help tackle barriers and challenges of clients and the community, targeting areas of greatest need and translate these into practical financially viable initiatives supported by robust business plans and management frameworks.
  • To ensure that any risks, issues or exceptions identified within a project or service are resolved promptly and report provided to Senior Leadership team on the actions taken to bring the project or service back on line.
  • To work with colleagues in the writing of funding bids and fundraising to enable services and projects to be sustainable over the long term.
  • To grow business opportunities through the development and implementation of new projects and partnerships which assist the delivery of the Wellbeing Strategy.
  • To develop, implement and ensure that all policies, operational procedures are current, understood by operational staff and that they are working within these policies and procedures.
  • To ensure full compliance with statutory regulations, policies, procedures, best practice and professional standards.
  • To deliver a high performing, productive, quality services that is highly integrated across the Organisation and with other service providers and partner agencies.
  • To anticipate and manage trends and changes in the operating environment and plan to meet these changes in order to provide best value for clients and the community.
  • To ensure the service develops a pro-active approach to encouraging and enabling ongoing service user feedback to inform service improvements and development and to ensure the service is formally evaluated annually; findings report provided to Senior Leadership Team and utilised to improve service provision.
  • To ensure that excellent customer service is being delivered by the service on a day to day basis in line with service standards.
  • To develop and implement service standards and operational procedures, within the context of service priorities and within the principles of increased service user choice and influence on the services provided by Community Support Services.
  • To ensure that outcome targets agreed with funders are achieved within agreed timescales and to agreed standards.
  • To undertake the development and implementation of rigorous and effective performance management processes to drive forward service improvements, including the managing, monitoring and reporting on service performance standards, utilising both quantative and qualitative data.
  • To monitor, performance manage and report on services to ensure they are effective, delivering outcomes against project requirements and are ‘fit for purpose’. Prepare data both quantative and qualitative information and report on the effectiveness of programmes.
  • To review evidence of effective interventions on order that this can inform and update current working practices re service delivery.
  • Ensure that robust and appropriate risk management systems are in place under which staff identify record and mitigate against risks in a consistent and planned manner, in accordance with service and organisational policy and standards.
  • To ensure LJWB mission and values are understood and embraced by project teams; recognise and reinforce positive behaviours and address any behaviour that is undesirable.
  • To contribute to the development and implementation of team service and improvement plans ensuring that they reflect service priorities and organisational aims and objectives.
  • To manage and undertake quality assurance inspections of data held on Care1st, ensuring all data is robust, generating reports from data held and undertaking system administration role and training with staff in Care1st utilisation.
  • To work flexibly and respond positively to changing business and client/service user needs.
  • To apply the principles of sound financial practice necessary to operate within defined budget limits. Promote a culture of value for money and sound financial practice within the service.
  • To ensure that all communications are clear, effective and appropriately targeted in compliance with LJWB communication standards.
  • To provide line management to reporting colleagues, appraising performance, addressing issues, managing resources, maximising efficiency and promoting the development of best practice, modern working practices and modern methods of delivery.
  • To maintain accurate records across the service, complete monthly, quarterly and annual monitoring returns and reports on all aspects of service activity.
  • To develop and implement service eligibility criteria and undertake quality assurance checks on team cases, including the introduction of client/officer ratio levels.
  • To manage lone working and out of hours working of Community Support team in line with LJWB policy.
  • To undertake any other reasonable duties as required which are appropriate to the work of the team and unit and are commensurate with the responsibility and level of the post including project work and absence cover where applicable.
  • To act in accordance with the principles set out in the Employee Code of Conduct and LJWB Values, recognising the duty of all employees to discharge functions reasonably and according to the law.

5.Person Specification

Detailed below are the types of skills, experience and knowledge which are required of applicants applying for the post. The “Essential Requirements” indicate the minimum requirements and applicants lacking these attributes will not be considered for the post. The points detailed under “Desirable Requirements” are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.

Skills & Experience / Essential / Desirable / How skill will be assessed
  • Experience of planning, managing and achieving activity against projects and services.
  • Experience of working in a social care environment.
  • Demonstrate proven skills and abilities around managing the delivery of services and working effectively with funders of services.
  • Experience of working in partnership with stakeholders to provide efficient and effective services that demonstrate robust outcomes.
  • Experience of participative and collaborate approach involving clients and the community in the development of initiatives and identification of key issues.
  • Demonstrate ability to manage a number of projects and initiatives and meet conflicting demands.
  • Experience of proven success at service level including strategic planning, income generation and change management.
  • Experience of providing one to one service in a support environment.
  • An understanding of person centred approach and its impact on service delivery.
  • Experience and knowledge of the theory and practice of performance and information management.
  • Demonstrate experience of upholding the principles of continuous improvement, questioning existing practice and look for ways to improve service delivery.
  • To demonstrate effective interpersonal skills, to co-ordinate the work of others while maintaining their commitment and enthusiasm.
  • Demonstrate experience of business planning and risk management.
/
  • Experience of evaluating case file audits, identifying remedial work and service improvements, particularly within a social care setting.
  • Understanding of local authority services.
  • Demonstrate experience of being a strategic thinker able to review activities, assess wider operating environments/ policies, strategies and likely impact and plan accordingly.
  • Experience of supporting the design and draft of strategic documents, business plans, annual reports.
  • Demonstrate ability to analyse information and quantitative and qualitative data, and to develop plans to address deficits in practice.
/ Application form, Interview, References
Exercise
Application form
Application form, Interview, References
Exercise
Application form, Interview, References
Exercise
Education
Educated to Degree Level in relevant professional qualification - quality or management or with substantive equivalent experience. / Application form
Presentation of Qualifications
Continued Professional Development. / Application form
Knowledge of relevant legislation including, Care Quality Commission and Mental Capacity Act.
An understanding of the needs of people with dementia, mental health and their carers.
Personal
Qualities
  • Demonstrate ability to be self-motivating and have a positive approach.
  • Ability to be tactful and able to deal with all types of people.
  • Demonstrate a track record of delivering against agreed targets in the areas of quality and customer service when delivering a person centred service.
  • Demonstrate proven experience of managing multi-disciplinary team.
  • Demonstrate ability to be impartial, objective, and show integrity in arriving at decisions, having identified and considered a range of options before resolving issues.
  • Extremely well organised, diligent, and pro-active with a proven track record of managing a varied workload, completing projects and tasks on time and within set parameters, to multi-task, are flexible and adaptable.
  • Demonstrate an ability to have an analytical and ‘evidence approach’ to working problem solving, making practical decisions regarding service priorities, competing demand and available resources.
  • Demonstrate excellent project management skills.
  • Demonstrate commitment to user led services, person centred and recovery focused models of service delivery.
  • Demonstrate high level written and verbal communication skills with attention to detail flexible to different audiences.
  • Excellent IT skills with an understanding and ability to work with Word/Excel and to create and manage databases. Also the ability to use Adobe and the internet.
  • Ability to work methodically towards defined goals whilst able to respond to short term pressures.
  • Ability to recognise risks associated with contract compliance and ability to work with colleagues to mitigate risk as appropriate to the environment.
  • Demonstrate ability to explore service delivery outside of the organisation to challenge and develop thinking and planning.
  • Demonstrate the value and support of the work of Trustees and Committee Members and the need to make self-available to meet, discuss, problem-solve with Trustees and Committee members.
  • Demonstrate an understanding Value for Money and Social Responsibility in the delivery of activities and programmes that are of most value to those that LJWB is ultimately accountable to.
/
  • Good understanding of public and third sector policies, legal and statutory requirements and inspection frameworks.
  • Demonstrate ability to show respect for the sound professional advice of colleagues who have expertise, knowledge and experience in a particular field.
  • Demonstrate ability to support others in achieving performance levels, taking action to remedy where required.
/ Application form, Interview, References
Application form, Interview, References
Exercise
Exercise
Application form, Interview, References
Training
  • Prepared to undergo job related and self-development training.
  • Demonstrate ability to take responsibility for own development and learning in alignment with job role.
  • Demonstrate pro-actively in seeking feedback on own performance and how impacts on others.
/ Interview,
References
Personal
Circumstances
  • Must be legally entitled to work in the UK.
  • Willing to attend occasional organisational fundraising events outside working hours, including evenings and weekends.
  • Demonstrate the ability to uphold the Organisations Code of Conduct.
  • High degree of confidentiality at all times.
  • Demonstrate a flexible and friendly approach.
  • Demonstrate an ability to be trustworthy, polite and courteous.
  • Demonstrate the ability to engage effectively and appropriately with clients, staff, volunteers and community.
  • Actively engage with team/unit debate, discussion and decision making, demonstrating high support’ behaviour.
  • Demonstrate respect and courtesy towards Clients, colleagues, Trustees, Committee Members, and members of the community with any response and decisions centred on the issues at hand and not on individuals at a personal level.
  • Ability to show pride in the work of the organisation, to improve outcomes for the community and service users.
  • Demonstrate an ability to plan own workloads and define objectives following direction for Head of Service.
/
  • Demonstrate an understanding of being a learning organisation, learning from mistakes and utilisation to innovate in the delivery of better service outcomes rather than inputs.
  • Demonstrate awareness of own behaviours and the impact on others.
/ Sight of appropriate documentation as specified in the interview letter
Interview,
References
Physical/
Sensory
  • Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the Equality Act 2010.

Equality
  • To respect and work positively with others to create a workplace that is inclusive, a service that is responsive to individual needs, and to promote equality in line with our legal duties under the Equality Act 2010.
  • Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare need.
  • Demonstrate acceptance of and commitment to the principles underlying LJWB’s Equal Rights policies and practices.
  • Demonstrate ability to involve and engage clients, community and service users in developing, shaping and feeding back on services.
/ Interview,
References
Disposition/
Attitude
  • Demonstrate ability to be highly customer focused, with a commitment to provide a high level of customer care, meeting managers, employees and service users’ needs, using excellent interpersonal, problem solving and negotiating skills striving for continual improvement in quality, cost and efficiency.
  • Ability to maintain clear professional boundaries whilst demonstrating patience, empathy, diplomacy and understanding.
  • Ability to communicate at all levels, with high levels of oral and written skills, including the ability to deliver formal presentations and breakdown complex subject matters in order to influence, persuade and negotiate.
  • Ability to act at all times with honesty and with integrity and works collaboratively.
  • Ability to maintain a relationship of trust and respect with colleagues, senior management, Trustees and Committee Members.
/
  • Ability to act as an advocate for clients, community and users of services when needed.
/ Interview,
References
Interview,
References
Exercise
Interview,
References
Disclosure and Barring Service (DBS) checks
  • Where a criminal record background check is identified (i.e. regulated activity relating to adults) a clear DBS certificate is required before commencing employment with LJWB.
  • See the DBS website for details.
/ Sight of a clear DBS certificate,
(for new employees without an existing DBS certificate, LJWB will cover the cost of the DBS check and the annual subscription).