Bill R. Baxter

615 Andrea Street  Fort Collins, Colorado  (970) 416-7961 

EDUCATION

Bachelor of Science – Business Administration

Concentration: Computer Information Systems

Colorado State University May 2001

Cumulative GPA – 3.466 : CIS GPA – 3.479 : Business GPA – 3.547

COMPUTER SKILLS

  • Operating Systems: UNIX, Windows 95/98/NT/2000/ME/XP

Mac OS 9.x, X

  • Applications: Microsoft Office 97, 2000 – Microsoft Access

Microsoft Project, Rational Rose

HTML, SQL, Cold Fusion, Active Server Pages

Internet Applications

  • Programming Languages: Perl, Visual Basic
  • Able to install and configure all components of personal computers and various networking

hardware

  • Three years work experience installing and configuring workstations to run on a network
  • Three years work experience troubleshooting all aspects of and identifying configuration

issues with networking and systems problems

EXPERIENCE

Customer Support Shift Manager (February 2003 to Present)

Front Range Internet, Inc.

Fort Collins, Colorado
  • Manage and supervise a high performance, customer friendly technical support

staff of 21 individuals

  • Provide an escalation point to three tiers of support technicians for technical,

customer service and billing escalations

  • Identify the need for projects, assign those projects to individuals and manage the

projects to completion

  • Identify the need for training, develop new trainings on existing and new products

and train the team

EXPERIENCE (cont.)

Customer Support Technician (September 2001 to February 2003)

Front Range Internet, Inc.

Fort Collins, Colorado

  • Assist customers in the set up and troubleshooting of internet connections

including Dialup, ISDN, DSL, Wireless, T1, Fiber, and Ethernet

  • Troubleshoot internet software including web browsers, email programs, FTP

programs

  • Troubleshoot internet domain hosting and DNS issues
  • Help identify configuration issues with Web, FTP, DNS and email servers in a

UNIX environment

PC Technician (August 1997 to May 2001)

Colorado State University / College of Natural Resources PC Labs

Fort Collins, Colorado

  • Hired as Lab Monitor
  • Install and configure hardware and software to run on a network using UNIX and

Windows NT servers

  • Maintain and troubleshoot hardware and software
  • Build Windows 95 and Windows 2000 systems from ground up
  • Assist students in using personal computers and software applications

Shift Manager (June 1992 to June 1997)

Lamar Truck Plaza

Lamar, Colorado

  • Hired as Janitor / Cashier
  • Scheduled employee work time
  • Hired and dismissed employees
  • Resolved disputes between employees
  • Addressed customer complaints
  • Tracked and reconciled inventory on a monthly basis