Julie Lorraine Ebnőther-Parker
Etivault, 86700 Romagne, France
Telephone +33 549 87 74 09
Mob: +33 6 82 10 11 43
Email:
An energetic, educated, amiable and bright lady with a talent for languages, possessing a wide range of experience assisting and serving customers. Nothing makes her happier than having a satisfied and pleased cliental.
WORK EXPERIENCE
English Teaching
February 2010-Present London School of Science and Technology, Wembley
Teaching English to foreign students
July 2009- December 2009 West London School of Management and Technology, West Ealing, London
· Designing the school’s course curriculum
· Planning and giving lessons to up to sixty students
· Composing CV’s for students
· Bringing students to job centres and assisting students in their job searches
· Taking students on cultural and historical trips
· Arranging school parties and festivities
· Organizing students into class and student bodies
June 2008- April 2009 Skills Training UK Ltd, Harrow, London UK,
· Teaching English to non-native speaking adults
· Planning lessons and selecting teaching/learning material
· Giving and correcting preparatory exams and homework
· Writing and composing client CV’s and cover letters
· Job search training and assistance
· Interview technique training
· Arranging and bringing clients on both cultural and vocational trips and job screenings
· Aiding clients in personal needs such as opening bank accounts, explaining official documents, writing letters to benefit offices and general life support and practical challenges such as bills, benefits and council issues.
· Reporting clients’ needs and issues to their personal advisors at their job centres
April 2008 – June 2008 Newton-Bartley Associates, London, UK ESOL Tutor
· Teaching English to non-native speaking adults
· Planning lessons and selecting teaching/learning material
· Giving and correcting preparatory exams and homework
· Collaborating with local primary schools for classroom and equipment use and course enrolment and registration
September 2006-June 2007 MJC Lussac les Chateaux, France TEFL English Teacher
· Taught English to non-native speaking adults
· Planned lessons and course
2002-2004 Essential English, Lucerne, Switzerland
· Opened my own English school
· Gave private and small group lessons in English
· Translated German into English
· Promoted, managed general organization of business
2000-2001 Gemini Bilingual Elementary School, Horw, Switzerland
· Taught nursery school children in English
· Worked together with other teachers to plan curriculum and events
1992-2004 Fun Language School Einsiedeln, Sprachmax, Inlingua, MigrosKlubschule, Wall Street School of English, Lucerne, Switzerland
· Taught English to children, teens and adults in various language schools in Canton Schwyz and Lucerne in Switzerland
· Was sent out by language schools for “in house teaching” to different Swiss companies in the Lucerne area
· Attended teachers’ training sessions and courses for further education and personal interest
· Worked with other English teachers to improve school’s English programs and courses
Receptionist/Office Support Experience
January-March 2000 Zurich Re Insurance, Zurich, Switzerland
Administrator, filing, telephoning for insurance agents’ appointments, typing , office support
1991-2004 CELTA English Teacher in various language schools in Switzerland teaching English to children, teens and adults in Kanton Schwyz and Kanton Lucerne
1988-1991 Homemaker and mother to my two young sons
1987-1988 Deloitte, Haskins and Sells, Oakland, California, USA
Switchboard Receptionist and office support, filing, answering phones for large accounting firm, and sorting and delivering mail
1986-1987 Supervisor in Il Fornaio Italian Bakery and Cafe, Levi Plaza, San Francisco, preparing coffee drinks, serving customers, supervising staff and till management
June-August 1986 Thayer, Schmidt and Aspelin at Law, San Francisco, California, USA
Office Support, answering phones, typing, filing and general assistance
1982-1983 US Hydraulic Army Corps Engineers, Davis, California, USA
Receptionist/Switchboard Operator, answering phones for a large engineering office, filing and sorting and delivering mail
1980-1981 Island Press, Covelo, California, USA
Office Support and Receptionist, filing, answering phones, billing, sorting and delivering mail and general assistance
Gastronomy
1981-1982 Farmer’s Wife Bakery and Cafe, Davis , California, USA
Baker and Customer Service Agent
· Preparing and baking pastries and breads
· Cashiering and cash handling
· Serving customers
1986-1987 Il Fornaio Italian Bakery and Cafe, San Francisco, California USA
Supervisor and Customer Service Agent
· Managing staff
· Serving customers
· Arranging and decorating of breads, pastas and sauces products
· Preparing coffee, cafe lattes, cappuccinos and espressos and teas
· Handling cash and filling and emptying tills
1997-2001
Restaurant Schwannen, Movenpick Restaurant, Heini Bakery and Cafe in Lucerne, Switzerland
· Providing Customer Service by serving guests and customers
· Translating for foreign clients from German into English
· Cashiering and cash handling
Supervisor/Customer Service
June-September 2007 Cineworld Cinema, Staples Corner, London
· Supervising cinema employees/team
· Controlling and ordering kiosk stock
· Selling beverages and snacks to customers
· Selling tickets to customers
· Answering customers’ questions and providing assistance
· Cash handling and till management for staff
· Answering phones and giving information about films and the cinema
· Monitoring and controlling crowds
· Telemarketing
· May – June 2009 Harte-Hanks UK Ltd., Uxbridge, London, UK
· Telemarketing Customer Service Agent; Cold calling potential customers in the German part of Switzerland in Swiss-German to introduce Sun Microsystems Products and generate leads for Swiss partners, speaking in French and/or Italian to Swiss customers who speak little German or English, emailing customers product information, learning about new products and campaigns and being updated by management and partners on current offers and changes as well as negotiating quality of leads with partners and management, translating templates into German when necessary and writing lead and customer contact reports.
· EDUCATIONAL QUALIFICATIONS
· 1981-1985 University of California, Davis, USA German and International Relations Major
PROFESSIONAL QUALIFICATIONS
· April 2002 Hulls School of Languages, Zurich, Switzerland, CTBE (Certified Teacher of Business English)
· 1990-1991 Cambridge University extension course in Zurich, Switzerland, Royal Society of Arts: CELTA (Certified English Language Teacher for Adults
SKILLS
· Proven ability to work and deliver under pressure and ability to manage challenging situations
· Telemarketing/Switchboard
· Customer Service
· Correspondence and Report Writing Skills
· Administrative and Receptionist Skills
· IT literate, Word, Excel, etc
· Highly organized with ability to manage time, delegate and prioritize duties
· Customer orientated with strong interpersonal skills
· Diligent with attention to detail
· Fluent German, spoken Swiss German and basic French and Spanish
· Native English speaker
PERSONAL
· Swiss nationality with permission to work in all EU countries
· US citizenship from birth