Warranty Cover - General

Every tool manufactured by Skil contains moving, and therefore wearable parts; for this reason, certain components and faults are not covered by warranty due to being subject to ‘fair wear and tear’. However, where problems and faults are considered to be the result of manufacturing defect, a tool may qualify for repair under warranty.

WarrantyCover–Skil Powertools

All Skil products are covered by warranty for two years from the date of purchase.Skil products are covered by a two year labour and two years parts warranty.

How to Obtain a Service Centre Repair

Contact the Bosch Service Centre and arrange for theelectric/cordlessmachine to be collected by courier at no cost to the customer – usually the next day. (See the following page for more information)

To arrange a collection please call 0844 7360109.

With more than 98% of spare part readily available; Bosch aims to provide a 5 day turnaround of warranty repairs as follows:

► Day 1 – Call to Bosch Service Centre, Denham

► Day 2 – Tool collected from dealer / customer

► Day 3 – Into workshop for inspection and warranty repair/repair quotation

► Day 4 – Conclude repair and dispatch machine

► Day 5 – Return of machine to dealer / customer

Repairs collected, repaired & returned within 5 working days

(Excluding weekends and bank holidays)

Day 1
Request
collection
before
4pm
/ Day 2
Collect
from
dealer or Customer
/ Day 3
Repair
or
Estimate
/ Day 4
Dispatch
to
dealer or
Customer
/ Day 5
Delivered

Callers to the Bosch Collection Department will be asked to pack the tool in a suitable box. Productsmust be secured with handles folded, if applicable, and blades unexposed. Failure to comply is likely to result in the machine not being collected.

The Collection Department will advise callers of a reference number that must be writtenon the box in which the tool is to be transported. It is important that callers keep a note of the number so that the machine may be identified and tracked whilst in process.

A proof of purchase will be required, for example a copy of the receipt or a bank/credit card statement that clearly shows the purchase date.

Non-Warranty repairs

Repairs that are not covered by warranty, whether due to age of product or nature of fault, will be chargeable.

If the machine has been collected and is at our workshop at Denham, a quote for the repair will be sent to the dealer / customer, with three options:

►Go ahead with the repair at the price quoted

►Do not undertake a repair and recycle the machine (at no cost to customer)

►Do not undertake a repair and return the dismantled machine to customer / dealer