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Chapter 2 PC Technician

Section 2.1 Protection and Safety

TestOut 2.1.1 Safety

TestOut 2.1.2 Safety Measures

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___ Alternating Current ___

___ Capacitors ___

___ FRU ___

___ High Voltage Hazards ___

___ Laser Printer Safety Concerns ___

___ Dot Matrix Printer Concerns ___

___ Laser light concerns ___

___ Fiber Optic Concerns ___

___ Thermal Radiation ___

___ Physical Hazard Awareness ___

___ Lifting Safely ___

___ Class C Fire Extinguisher ___

___ MSDS ___

___ Alkaline Battery vs. NiCad battery disposal ___

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Chapter 2.1 Protection and Safety

TestOut 2.1.3 Electrostatic Discharge

TestOut 2.1.4 Protecting Against ESD

TestOut 2.1.5 ESD Facts

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___ ESD ___

___ ESD voltage of 3,000 volts ___

___ Touching the Case ___

___ Static Mat ___

___ Gold or Silver Leads ___

___ Static Shielded Bags ___

___ Static Resistant Bag ___

___ Plastic and Styrofoam related to static ___

___ Humidity ___

___ Using a Mat ___

___ Grounding the Computer ___

___ Anti-Static Wrist Band ___

___ Unplug or Plug Computer in when repairing ___

___ Immediate failure ___

___ Intermittent failure ___

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TestOut 2.1 Protection and Safety

TestOut 2.1.6 Environmental Concerns

TestOut 2.1.7 Environmental Facts

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___ Disposal Method for Alkaline Batteries ___

___ Disposal Method for NIHH Batteries ___

___ Disposal Method for Lithium and Lithium Ion Batteries ___

___ Disposal Method for Button Batteries ___

___ Disposal Method for CRT (Cathode Ray Tube) ___

___ Disposal Method for PC ___

___ Recycling Systems ___

___ Disposal Method for Printer Cartridges ___

___ Sending Cartridge Back to Manufacturer ___

___ Disposal Method for Cleaning Solutions ___

___ Denatured Alcohol ___

___ Disposal Method for Ink-Jet Cartridges ___

___ Disposal Method for Power Supply ___

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Section 2.2 Professionalism

TestOut 2.2.1 Professionalism

TestOut 2.2.2 Professionalism Facts

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___ PC Technician First Impressions ___

___ Dress Code ___

___ PC Technician Communication Skills ___

___ Restate ___

___ Respect Customer’s Workspace ___

___ Personal Phone Calls ___

___ Social Media ___

___ After you fix the problem ___

___ Offer Training ___

___ If you can’t meet the needs of the client ___

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Section 2.3 PC Tools

TestOut 2.3.1 PC Toolkit

TestOut 2.3.2 Tool Facts

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___ ESD Wrist Strap ___

___ Screwdriver ___

___ Pliers ___

___ IC extraction tool ___

___ Multimeter ___

___ Power Supply Tester ___

___ Tone Generator (fox) ___

___ Probe (wand or hound) ___

___ Cable Tester ___

___ Loop back plugs ___

___ 3 pronged parts retriever ___

___ POST card ___

___ Spare Parts ___

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Section 2.4 PC Maintenance

TestOut 2.4.1 Maintenance Best Practices

TestOut 2.4.2 Maintenance Facts

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___ Perfect temperature for a computer ___

___ Perfect humidity for a computer ___

___ Interference ___

___ EMI ___

___ RFI ___

___ Magnetic Fields ___

___ Computer Maintenance ___

___ Room Temperature ___

___ Cold Temperature and Computers ___

___ Cable Ties and Anchors ___

___ Positive Pressure Systems ___

___ Negative Pressure Systems ___

___ Compressed Air ___

___ Anti-Static Vacuum ___

___ Direction fan is blowing air ___

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Section 2.4 PC Maintenance

TestOut 2.4.3 Protecting Power

TestOut 2.4.4 Configuring UPS Settings

TestOut 2.4.5 Power Protection Facts

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___ Power Surge ___

___ Power Sag ___

___ Brownout ___

___ Blackout ___

___ Surge Protector ___

___ Standby Power Supply ___

___ Power Strip ___

___ Role and Function of a UPS ___

___ Power conditioning ___

___ Online UPS ___

___ Offline UPS ___

___ Selecting a UPS ___

___ Plugging in more than one PC ___

___ Configure a UPS ___

___ Charging a UPS ___

___ Configure Automatic Shutdown ___

___ Drivers installed ___

___ Install UPS Management Software ___

___ APC PowerChute ___

___ What happens if AC power isn’t restored ___

___ Notifications Sounds: UPS and Computer ___

___ Voltage Limits ___

___ Unplugging the Computer ___

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Section 2.5 Troubleshooting

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___ Standardized Troubleshooting Model ___

___ Steps in Troubleshooting ___

___ Questions to ask yourself to gather info ___

___ What has changed ___

___ Hypothesis ___

___ Frequently Asked Questions ___

___ Knowledge Bases ___

___ Ramifications ___

___ Back up the system ___

___ Identify Probable cause of PC problem ___

___ Action Plan ___

___ Test your theory/solution ___

___ Escalation ___

___ Fix the problem ___

___ Test the result
___ Ensure Customer Satisfaction ___

___ Document the Solution ___

______

Date Completed Date Completed