ISSUANCE DATE: May 4, 2018


18:00 Local Time

SUBJECT: Solicitation for a U.S or Third Country National Personal Service Contract

US/TCN PSC – Resident Hire

Senior Operations Specialist, equivalent to GS-12


Dear Prospective Offerors,

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking offers from qualified U.S. citizen, Green Card holder, and Third Country Nationals who can speak English, write and edit at a native level, already residing in Madagascar, to provide personal services as a Senior Operations Specialist under a Personal Service Contract (PSC) as described in this solicitation.

Offers must be in accordance with the Attachment, Sections I through V of this solicitation. Incomplete or unsigned offers will not be considered. Offerors should retain copies of all offer materials for their records.

This solicitation cancels and replaces solicitation # 720687-18B00003 in its entirety. This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

Any questions on this solicitation must be directed in writing to the USAID/Madagascar Point of Contact as specified in the attached information.


Stephanie Iceland-Leitzel

Contracting Officer

U.S. Agency for International Development
B.P. 5253 – Antananarivo 101
MADAGASCAR / Tel: 261 20 23 480 00
Fax: 261 20 23 480 44


Solicitation for a Personal Service Contract (PSC)

Senior Operations Specialist, equivalent to grade GS-12



2. ISSUANCE DATE May 4 2018

3. CLOSING DATE/TIME May 21, 2018

FOR RECEIPT OF OFFERS 18:00 Madagascar time

4. POSITION TITLESenior Operations Specialist

5. MARKET VALUE:$63,600 - $82,680 per annum, equivalent to GS-12.

Final compensation will be negotiated within the listed market value. Final compensation will be negotiated within the listed market value based upon the candidate’s past salary, work history, and educational background. Salaries over and above the top of the pay range will not be entertained or negotiated.

6. PERIOD OF PERFORMANCE:Two (2) years from date of appointment with option to renew in one year increments up to a total of 5 years, subject to availability of funds.


U.S. Embassy

Lot 207 A, Point Liberty

Andranoro Antehiroka

Antananarivo 105


With possible travel as stated in the Statement of Work.

8. SECURITY LEVEL REQUIRED:Facility and Computer Access

9. WHO MAY APPLY: U.S. citizen, Green Card holder, and Third Country Nationals who can speak English, write and edit at a native level, already residing in Madagascar ,with ability to obtain and maintain U.S. Government Facility Access Certification, and ability to obtain a medical clearance for Madagascar.

“Third Country National” means an individual who is neither a citizen of the United States nor of Madagascar.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

10. PHYSICAL DEMANDS:The work requested does not involve undue physical demands



As a senior member of the USAID/ Madagascar Health, Population and Nutrition (HPN) Office, the Senior Operations Specialist (HPN/SOS) is primarily responsible for supporting the HPN Office Director in overseeing the Office’s technical programs and operations, including budgetary oversight of the HPN portfolio, with particular attention to the timely initiation and completion of all major strategic planning, program design and procurement deliverables. The HPN/SOS is expected to have excellent English skills at native level. S/he is also expected to have knowledge of US Government (USG) business practices, administrative and procurement processes (or substantial relevant experience demonstrating ability to quickly gain such knowledge), and general familiarity with the operational aspects of USAID’s program cycle, including the design, implementation, management, monitoring, evaluation and reporting of programmatic results and financial performance. In addition, the HPN/SOS will be required to have sound knowledge of public health principles, programming, and monitoring, evaluation, and learning (MEL). S/he will provide HPN teams with overall strategic programmatic, financial, and operational support in the planning and design of activities, development of program descriptions, work plan development and implementation, periodic review of programmatic and financial performance, as well as monitoring and evaluation of activities.

S/he will also be required to work closely with HPN’s team leads, activity managers and technical staff across other USAID/Madagascar units, to ensure that the HPN Office is pro-active and responsive, as well as compliant with all relevant USG and USAID administrative and operational requirements, rules, regulations, and policy guidance. Major duties and responsibilities include organizing and conducting participatory strategic planning, program development, budget and program/portfolio reviews, operations, and reporting.

In fulfilling this role, the HPN/SOS is required to navigate and coordinate multiple competing priorities. In particular, the HPN/SOS is expected to exercise superior levels of professional judgment and advanced strategic, managerial, and diplomatic skills in liaising with relevant Units across the Mission and providing appropriate guidance to HPN teams, with a view to ensuring that internal operations move forward in a timely and efficient manner. In addition, the HPN/SOS must have a broad understanding of public health, and Madagascar health sector, as well as must be able to assist with drafting and refining scopes of work and reviewing/ providing inputs on HPN’s technical and programmatic documents as required. The HPN/SOS is also responsible for ensuring consistency of information across all documentation pertaining to the HPN portfolio and is expected to possess the highly advanced analytical and communications skills needed to produce finished administrative and programmatic documents that meet or exceed all requirements.

In addition to the above competencies, the HPN/SOS is expected to have the substantial managerial experience as well as the representational and leadership skills needed to deputize for the HPN Director in overseeing the Office’s operations during his/her absence, as required. Under the supervision of the HPN Director or his/her designee, the HPN/SOS shall fulfill the following specific duties.


  1. Strategic planning, policy and operational guidance and coordination (25%)

Strategic planning: The HPN/SOS is responsible for overseeing and ensuring timely completion of HPN’s strategic planning and programming work. This includes coordinating the drafting, editing, and finalizing of the HPN’s section of various Mission-wide strategic documents, including the Country Development Cooperation Strategy (CDCS), designing activities, including drafting and overseeing the completion of Project Appraisal Documents (PADs), and preparation of supporting documentation. S/he serves as the HPN's focal point on all procurement processes, coordinating with technical leads within the HPN office and across other USAID/Madagascar offices, to ensure that all internal requirements, including clearance and deadlines, are met.

Policy and operational guidance: The HPN/SOS supports the HPN Office Director in ensuring the HPN portfolio’s compliance with all relevant USAID operational policies and requirements as well as legislative considerations, including compliance with earmarks and directives, as appropriate. This includes, working closely with the Program Office, Regional Legal Advisor, Controller's Office, and Contracts Office and guiding A/CORs to ensure that all mandatory acquisition or assistance documentation requirements are met prior to submission of all activity documentation for Mission approval.

2.Program design, development, management and MEL leadership (45%)

Program design/ technical coordination: Working closely with the HPN Office Director, the HPN/SOS will be responsible for ensuring the overall programmatic coherence of HPN’s integrated portfolio. To this end, the HPN/ SOS will provide HPN teams with overall guidance and support in the design of activities, providing policy and budgetary advice and inputs in the development of program descriptions and work plans, and support the management of activities across the portfolio, as required.

Activity Management: The HPN/SOS will also serve as the Activity Manager or Agreement/Contracting Officer Representatives (A/COR) or Alternate on various activities across the HPN portfolio, as assigned, assuming related responsibilities, including but not limited to, evaluations, technical assistance contracts and other actions. The HPN/SOS also serves as the HPN Office’s POC/Activity Manager for the Demographic and Health Survey (DHS), a major population-based survey undertaken every five years.

Monitoring, Evaluation, and Learning (MEL): The HPN/SOS will also support the HPN Director in overseeing MEL activities across the HPN Portfolio. Coordinating closely with the Program Office, s/he will assist in preparing HPN’s MEL plan, developing scopes of work for program evaluations, and overseeing the required contracting and implementation processes as needed.

3. Coordination and oversight of program/ portfolio reviews and reporting (20%)

Reviews and Reporting: The HPN/SOS serves as the lead coordinator of all major HPN program planning and reporting documents, including the annual Health Implementation Plan/Operations Plan (HIP/OP), Program Performance Review (PPR), and bi-annual portfolio reviews. The incumbent must have exceptional native level English editing and writing skills. The incumbent will also coordinate across HPN teams and with other USAID/Madagascar offices and stakeholders to ensure timely and quality production of all memoranda related to program execution, and internal administrative reporting documents, including project/activity descriptions, scopes of work, justification memoranda, Memoranda of Understanding, agreements, briefing materials, Mission and USAID/Washington taskers, and other reports, as required. The incumbent is also expected to develop and maintain an effective tracking system to ensure that all follow-up actions and recommendations resulting from portfolio reviews, retreats, etc., are addressed and completed in a timely manner.

4. Mission Support (10%)

The HPN/SOS shall actively participate in other team activities, becoming fully informed of all substantive and administrative implementation issues confronted by HPN teams. S/He will support USAID/Madagascar to reach its vision, fulfill its mission, and abide by its values through a variety of assigned tasks within scope and level of the position and based on: (a) organizational and programming need and/or (b) the incumbent’s own professional interests/relevant areas of expertise. The incumbent may also be expected to lead various task-specific teams comprised of Mission staff from other units.


The HPN/SOS will report directly to the USAID/Madagascar HPN Office Director who is responsible for providing overall leadership and oversight of HPN’s portfolio in line with Mission’s overarching objectives. While the HPN Director will provide broad guidance and direction in the management of HPN’s operations, the HPN/SOS is expected to execute the specific duties outlined above with minimal day-to-day supervision. Problems of unusual difficulty or those not commonly associated with the professional specialization or activity will be discussed throughout the term of assignment. The incumbent is expected to demonstrate considerable independence, initiative and resourcefulness, in executing his/her responsibilities, while keeping the HPN Director informed of progress in the achievement of objectives, as well as major challenges and potentially controversial matters.


The HPN/SOS will supervise two HPN staff members: the Administrative Generalist and the Program Management Assistant. As supervisor, s/he will: plan and organize the staff’s work, defining their scopes of the activity; make appropriate work assignments in line with the results desired, and be responsible for general effectiveness and adequacy of their total work output; recommend suitable recognition for outstanding performance; take action to improve staff performance as required; and deal with any staff grievances and complaints. S/he may also periodically participate in developing requests for additional personnel and in reviewing qualifications of nominees.


If a third country national (TCN) PSC is selected for award, during the period of this contract, the TCN contractor must provide at least 8 hours/month of training to a cooperating country national (CCN) designated by USAID. The PSC Supervisor will establish a training plan with benchmarks to measure the contractor's progress toward achieving this training deliverable.


Dany Randrianatoavina

Phone: + (261) 33 44 320 00



A Master’s degree in Public Health, Public Administration, Business Administration, International Affairs, or closely related field is required.


Minimum of five years of progressively responsible work experience in international public health and/or public/private business administration with proven analytical and excellent writing skills required. Experience in project design, program planning, program/project budgeting, and evaluation, or closely related work is required, with at least two years of such experience in the field of development assistance overseas.


  • Knowledge and understanding of USG business practices and processes including reporting and project design or pertinent experience demonstrating ability to quickly acquire such knowledge, including USG appropriations and budgeting; and USAID accounting policies, regulations, and procedures.
  • Understanding of, or ability to quickly gain an understanding of integrated community health service delivery programs; family planning; maternal, newborn and child health; WASH and nutrition interventions; health system strengthening (HSS), specifically health management and information systems (HMIS) and supply-chain management; MEL; and research operations.
  • In-depth knowledge, or ability to quickly gain understanding and knowledge of the USAID administrative and functional structure, operations, initiatives, partnerships and organizational culture.
  • Broad appreciation of the political and economic situation in Madagascar, and constraints to public health development; areas of USAID manageable interest/involvement; and Madagascar’s health development landscape, including familiarity with key donor organizations, private sector and non-government organizations.


Representational and teamwork skills

  • Proven ability to work as a member of a team and to foster teamwork is required, as is the ability to develop and maintain productive working relationships at all levels, primarily with senior and mid-level USAID/USG colleagues, in coordinating and consulting on program design, procurement and operational policies and related issues.
  • The incumbent is expected to demonstrate sound professional judgment and tact in all internal and external interactions.
  • The incumbent is required to possess the skills and experience necessary to effectively represent USAID/ the HPN Office in various external exchanges and forums as needed, including a strong track record of strategic and technical leadership and negotiation skills; the ability to effectively communicate USAID’s policies, strategic directions and programmatic/ technical requirements; and experience interacting with senior government officials and representatives of other donor agencies and development/implementing partners.
  • Demonstrated ability to multi-task and ensure the timely completion of work products is essential.

Analytical and communication and related skills

Ability to conduct in-depth and accurate analyses of information derived from various technical and program-related documents; interpret operational guidelines and policies; produce accurate, timely and complete reports and other work documents, including presentations, briefings and official memoranda of high quality under minimal supervision; and write and edit English at a native level.

Computer skills

Knowledge of MS Office applications, such as Word, Excel, Power Point, and other data, analytical, and management tools/software is required.


English language proficiency at native level, with excellent written and oral presentation skills is required; written and spoken French is also required.


Offerors who meet the minimum qualifications on education and prior relevant and overseas work experience will be further evaluated based on the Quality Ranking Factors (QRF) listed below. Offerors are strongly encouraged to address each of the factors on a separate sheet (see Appendix below), describing specifically the experience, training, and/or education that s/he has relevant to each factor.

A. Professional Experience – 40 Points

B. Job Knowledge – 25 Points

C. Skills and Abilities – 25 Points

D. Language Proficiency – 10 Points

Total possible points = 100

An evaluation committee may conduct interviews of the most highly ranked applicants before making a selection recommendation to the Contracting Officer (CO).


For an offeror to be considered for this position, s/he must adhere to the following guidelines and complete, sign and submit the following documents. This will enable the evaluation committee to thoroughly and objectively review the offer against the requirements of the position.

  1. AID 302-3, Offeror Information For Personal Services Contract Form

Eligible offerors are required to complete and submit a hand-signed form AID 302-3, “Offeror Information For Personal Services Contracts”, available at the USAID website, on Offerors are required to sign and scan the certification at the end of the form.

  1. Resume/Curriculum Vitae

Offerors will submit a resume or a curriculum vitae containing the following information:

a) Personal Information: Full name, mailing address (with zip/postal code), email address, day and evening phone numbers, and if applicable highest federal civilian grade held (also give job series and dates held);